CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) or ... Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems. Why Join ...
CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) or ... Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems. Why Join ...
Help Desk Specialist I (Tier I Agent - Internal)
$17.50 - $22.25/hr
CompTIA A+ or similar entrylevel IT certification. * HDI Customer Service Representative (CSR) or ... Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems. Why Join ...
Help Desk Specialist I (Tier I Agent - Internal)
$17.50 - $22.25/hr
CompTIA A+ or similar entrylevel IT certification. * HDI Customer Service Representative (CSR) or ... Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems. Why Join ...
DevOps Engineer
$54 - $74/hr
Experience with Amazon Web Services (AWS) * Experience with infrastructure as code tools such as ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...
DevOps Engineer
$54 - $74/hr
Experience with Amazon Web Services (AWS) * Experience with infrastructure as code tools such as ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...
DevOps Engineer
Chantilly, VA · On-site
$54 - $74/hr
Experience with Amazon Web Services (AWS) * Experience with infrastructure as code tools such as ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...
DevOps Engineer
Chantilly, VA · On-site
$54 - $74/hr
Experience with Amazon Web Services (AWS) * Experience with infrastructure as code tools such as ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...
DevOps Engineer
Chantilly, VA · On-site
$54 - $74/hr
Experience with Amazon Web Services (AWS) * Experience with infrastructure as code tools such as ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...
Quick apply
DevOps Engineer
Chantilly, VA · On-site
$54 - $74/hr
Experience with Amazon Web Services (AWS) * Experience with infrastructure as code tools such as ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...
Mechatronics And Robotics Technician (32-42/hr)
Richmond, VA · On-site
$25 - $35/hr
... Amazon RME • Experience with MHE safety standards in accordance with Original Equipment ... Entry Level Job Type & Location This is a Contract to Hire position based out of Richmond, VA. Pay ...
Quick apply
Mechatronics And Robotics Technician (32-42/hr)
Richmond, VA · On-site
$25 - $35/hr
... Amazon RME • Experience with MHE safety standards in accordance with Original Equipment ... Entry Level Job Type & Location This is a Contract to Hire position based out of Richmond, VA. Pay ...
Jr Systems Engineer
Vienna, VA · On-site
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Jr Systems Engineer
Vienna, VA · On-site
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...
Jr Systems Engineer
Vienna, VA · On-site
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Jr Systems Engineer
Vienna, VA · On-site
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...
Mechatronics And Robotics Technician
Virginia Beach, VA · On-site
$25 - $35/hr
... Amazon RME • Experience with MHE safety standards in accordance with Original Equipment ... Level Entry Level Job Type & Location This is a Contract to Hire position based out of Virginia ...
Quick apply
Mechatronics And Robotics Technician
Virginia Beach, VA · On-site
$25 - $35/hr
... Amazon RME • Experience with MHE safety standards in accordance with Original Equipment ... Level Entry Level Job Type & Location This is a Contract to Hire position based out of Virginia ...
Jr Systems Engineer
Vienna, VA · On-site
From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ...
Jr Systems Engineer
Vienna, VA · On-site
From entry-level employees to senior leaders, we believe there's always room to learn. We offer ... One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ...
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We ...
One or more industry-standard IT certifications (such as Esri, Microsoft, Amazon) * CompTIA ... From entry-level employees to senior leaders, we believe there's always room to learn. We ...
Entry Level Amazon information
What are entry level Amazon jobs?
What can I expect from the training and onboarding process for an entry-level position at Amazon?
What are the key skills and qualifications needed to thrive as an Entry Level Amazon Associate, and why are they important?
What is the difference between Entry Level Amazon vs Entry Level Warehouse Associate?
| Aspect | Entry Level Amazon | Entry Level Warehouse Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent; basic computer skills | High school diploma or equivalent; physical fitness |
| Work Environment | Warehouse, distribution centers, some office tasks | Warehouse, physical labor, equipment operation |
| Employer & Industry Usage | Amazon, e-commerce, logistics | Various retail, logistics, and distribution companies |
| Common Search & Comparison | Yes | Yes |
Entry Level Amazon roles typically involve basic warehouse tasks within Amazon's distribution centers, focusing on order fulfillment and inventory management. Entry Level Warehouse Associate positions are similar, often found across various companies, emphasizing physical labor and warehouse operations. Both roles require minimal experience and serve as starting points in logistics careers, but Amazon-specific roles may include additional training on Amazon systems and processes.

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 19 days ago
Job description
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that support mission success.
Position Summary
Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - Internal) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first-level technical support and customer service. The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced, mission-critical environment.
What You'll Do
- Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment.
- Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self-service tickets, and email.
- Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for next-level support.
- Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to:
- CBP web-based and client-based applications
- Email and messaging systems
- Mobile devices
- Hardware (printers, desktops, laptops, peripherals)
- Network connectivity
- Workstation login and PIV card issues
- Remote access, VPN, and DHS Workplace connectivity
- Perform password resets, account unlocks, and initial request intake in compliance with security policies.
- Provide first-call resolution using established troubleshooting techniques and approved knowledge articles.
- Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third-party vendors, using ticket transfer and warm-call transfer methods.
- Monitor ticket status and proactively communicate updates and resolution progress to customers.
- Identify and escalate potential major incidents affecting multiple users.
- Participate in major incident bridge calls and communicate customer impact as required.
- Handle sensitive or VIP customer contacts with timely, accurate escalation and follow-up.
- Verify ACE Portal accessibility following scheduled maintenance or outage events.
Required Qualifications
- High school diploma or equivalent.
- Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
- Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts.
- Strong customer service skills with clear and professional verbal and written communication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- CompTIA A+ or similar entry-level IT certification.
- HDI Customer Service Representative (CSR) or Support Center Analyst (SCA) certification.
- Experience using the ServiceNow ITSM platform.
- Experience troubleshooting VPN solutions such as GlobalProtect or Zscaler.
- Prior federal government or CBP help desk experience.
- Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems.
Why Join Aretec
- Support a high-visibility, mission-critical CBP operational environment.
- Gain experience supporting enterprise-scale federal IT systems.
- Opportunities for growth within service desk, operations, quality, training, and program management career paths.
- Competitive compensation and benefits, including:
- Health, Dental, and Vision Insurance
- 401(k) with Employer Match
- Paid Time Off and Holidays
- Training and Certification Support
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status
About Aretec
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fairfax, VA, US
Year founded
2005