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Entry Level Airport Ticketing Jobs (NOW HIRING)

wearegat

Airport Customer Service Agent

Amarillo, TX

Customer Service positions encompass checking in and ticketing passengers, escorting passengers to ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

wearegat

Airport Customer Service Agent

Baton Rouge, LA · On-site

Customer Service positions encompass checking in and ticketing passengers, escorting passengers to ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

wearegat

Airport Customer Service Agent

Austin, TX

Customer Service positions encompass checking in and ticketing passengers, escorting passengers to ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

wearegat

Airport Customer Service Agent

Austin, TX

Customer Service positions encompass checking in and ticketing passengers, escorting passengers to ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

wearegat

Airport Customer Service Agent

Kenner, LA

Customer Service positions encompass checking in and ticketing passengers, escorting passengers to ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

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Entry Level Airport Ticketing information

What skills and qualifications are needed to thrive as an entry level airport ticketing agent?

To thrive as an Entry Level Airport Ticketing Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus) and basic computer proficiency are typically required. Excellent communication, patience, and problem-solving abilities help you manage diverse passenger needs and resolve issues efficiently. These skills are vital to ensuring smooth check-in processes, customer satisfaction, and compliance with airline and security regulations.

What is an entry level airport ticketing job?

Entry level airport ticketing jobs involve assisting passengers with booking, changing, or canceling flight reservations at an airport. Ticketing agents also check in passengers, issue boarding passes, handle luggage, and provide information about flight schedules and airline policies. These positions require strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. No prior experience is usually needed, but employers may require a high school diploma and basic computer skills.

What is the difference between Entry Level Airport Ticketing vs Customer Service Agent?

AspectEntry Level Airport TicketingCustomer Service Agent
Required CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentAirport ticket counters, customer service desksAirports, call centers, retail settings
Employer & Industry UsageAirlines, travel agenciesAirports, airlines, travel companies
Common Search & ComparisonYesYes

Entry Level Airport Ticketing primarily involves selling tickets, checking in passengers, and managing reservations at airline counters. Customer Service Agents perform similar roles but often include broader customer support tasks across various settings. Both roles require strong communication skills and basic computer knowledge, making them closely related in the airline and travel industry.

What are common challenges faced by entry level airport ticketing agents, and how can they be managed?

Entry level airport ticketing agents often encounter challenges such as handling high volumes of passengers during peak travel times, managing last-minute ticket changes or cancellations, and addressing customer concerns under time constraints. Developing strong communication skills and maintaining a calm, customer-focused attitude are essential for resolving issues efficiently. Additionally, becoming proficient with airline booking systems and working closely with colleagues from other departments, like baggage handling and security, helps ensure smooth operations and a positive passenger experience.
What cities are hiring for Entry Level Airport Ticketing jobs? Cities with the most Entry Level Airport Ticketing job openings:
What are the most commonly searched types of Airport Ticketing jobs? The most popular types of Airport Ticketing jobs are:
What states have the most Entry Level Airport Ticketing jobs? States with the most job openings for Entry Level Airport Ticketing jobs include:
What job categories do people searching Entry Level Airport Ticketing jobs look for? The top searched job categories for Entry Level Airport Ticketing jobs are:
Entry Level Airport Ticketing jobs near you
Infographic showing various Entry Level Airport Ticketing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Airport Customer Service Agent

GAT Airline Ground Support

Kansas City, MO • On-site

$17/hr

Full-time

Re-posted 18 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

63rd of 65 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.

Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

What GAT Airline Ground Support employees say

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