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Entry Level Ai Chatbot Training Jobs (NOW HIRING)

DataBank

Knowledge & Training Specialist

Dallas, TX · On-site

Structure knowledge base content for dual use: internal engineer reference and future AI chatbot ... Training Program Development * Develop and deliver Cloud and Network training curricula for Tier 1 ...

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ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

Skills and Competencies Conversational design and chatbot optimization. Knowledge architecture and content structuring. AI workflow enablement and practical team training. Strong business judgment ...

EBizCharge

Technical Writer I

Irvine, CA · On-site

Test and verify the AI chatbot feature to help ensure it returns accurate, helpful, and relevant ... Experience writing technical, product, software, support, training, or process documentation.

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Entry Level Ai Chatbot Training information

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$30.5K

$68.6K

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How much do entry level ai chatbot training jobs pay per year?

As of Jun 21, 2026, the average yearly pay for entry level ai chatbot training in the United States is $68,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is an Entry Level AI Chatbot Training job?

An Entry Level AI Chatbot Training job involves helping to improve the responses and performance of artificial intelligence chatbots. People in this role typically review, annotate, and provide feedback on chatbot conversations, ensuring the AI understands and responds appropriately to a variety of user inputs. The position may also include tasks like labeling data, correcting errors, and suggesting improvements for conversation flows. This job is ideal for individuals interested in technology and AI but who may not yet have advanced technical skills, as it usually requires basic computer proficiency and attention to detail.

What is the difference between Entry Level Ai Chatbot Training vs Customer Support Specialist?

AspectEntry Level Ai Chatbot TrainingCustomer Support Specialist
Required CredentialsBasic technical skills, familiarity with AI conceptsCommunication skills, customer service experience
Work EnvironmentRemote or office-based, focused on AI systemsCall centers, online chat, or in-person
Employer & Industry UsageTech companies, AI startups, chatbot developersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding entry-level AI rolesCustomer service roles

Entry Level Ai Chatbot Training focuses on preparing individuals to develop and improve AI chatbots, requiring basic technical knowledge. Customer Support Specialists handle direct customer interactions, emphasizing communication skills. While both roles may involve technology, they serve different functions within organizations.

What are the key skills and qualifications needed to thrive as an Entry Level AI Chatbot Trainer, and why are they important?

To thrive as an Entry Level AI Chatbot Trainer, you need strong written communication skills, attention to detail, and a basic understanding of AI concepts, often supported by a high school diploma or equivalent. Familiarity with data annotation tools, chatbot platforms, and basic office software is typically required. Curiosity, problem-solving ability, and adaptability help individuals excel in providing high-quality chatbot training data and feedback. These skills are essential for ensuring the chatbot learns accurately from user interactions and delivers reliable, user-friendly responses.

What are some common challenges faced by entry-level AI chatbot trainers, and how can they overcome them?

Entry-level AI chatbot trainers often encounter challenges such as interpreting ambiguous user queries, maintaining consistent annotation quality, and staying updated with evolving AI guidelines. To overcome these, it's helpful to collaborate closely with team leads and peers, participate in regular training sessions, and actively seek feedback on your work. Many organizations also provide resources and documentation to clarify annotation standards, so making use of these tools can significantly improve accuracy and confidence in the role.
More about Entry Level Ai Chatbot Training jobs
What cities are hiring for Entry Level Ai Chatbot Training jobs? Cities with the most Entry Level Ai Chatbot Training job openings:
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What states have the most Entry Level Ai Chatbot Training jobs? States with the most job openings for Entry Level Ai Chatbot Training jobs include:
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Entry Level Ai Chatbot Training jobs near you
Infographic showing various Entry Level Ai Chatbot Training job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,617 per year, or $33 per hour.
Knowledge & Training Specialist

Knowledge & Training Specialist

DataBank

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
The Knowledge & Training Specialist (KTS) is responsible for maintaining the operational knowledge base for the Support Operations team. This role reports to the Sr. Manager of Support Experience and Enablement and partners with Tier 1 and Tier 2 engineers to document proven practices, develop training curricula, and create customer-facing self-service content. The KTS is a critical enabler of the Support Experience and Enablement team's mission to reduce ticket volume, improve first-contact resolution, and protect the quality and consistency of customer experience.
RESPONSIBILITIES:
  • Knowledge Base Development
  • Build and maintain Support Operations external knowledge base using KnowledgeOwl
  • Document proven operational practices including Call Back Policy, TLC Process, Single Customer Critical Event, and Sales Tickets Policy before any structural changes are communicated
  • Structure knowledge base content for dual use: internal engineer reference and future AI chatbot consumption
  • Conduct regular reviews of KB articles for accuracy, relevance, and completeness
  • Partner with Tier 1 and Tier 2 leads to identify knowledge gaps and prioritize documentation efforts
  • Training Program Development
  • Develop and deliver Cloud and Network training curricula for Tier 1 and Tier 2 engineers
  • Coordinate with other department heads to to facilitate cross functional Training Sessions
  • Build Tier 1 playbooks supporting the 45-55% first-contact resolution target
  • Create a Tier 1-to-Tier 2 advancement path curriculum including skills assessments and competency benchmarks
  • Design onboarding training materials for new engineers across all tiers
  • Coordinate with Sr. Mgr, Support Experience and Enablement to align training priorities with operational metrics
  • Customer-Facing Content
  • Develop customer-facing self-service articles targeting high-volume, high-automation-potential ticket categories (password resets, patching status, resource status)
  • Ensure customer content meets DataBank's communication standards and CX requirements
  • Collaborate with the Reporting Analyst to measure self-service content effectiveness and deflection rates
  • Quality & Continuous Improvement
  • Monitor ticket patterns in partnership with the Automation Specialist to identify recurring issues suitable for documentation or automation
  • Track knowledge base utilization and training completion metrics
  • Maintain version control and change history for all documented practices

REQUIRED QUALIFICATIONS:
  • Education
  • Bachelor's degree in Information Technology, Technical Writing, Education, or related field; or equivalent work experience
  • Experience
  • 3+ years of experience in technical writing, knowledge management, or IT training in a managed services or enterprise IT environment
  • Demonstrated experience building and maintaining a technical knowledge base
  • Experience developing training curricula for technical audiences
  • Technical Skills
  • Proficiency with knowledge management platforms (KnowledgeOwl, Confluence, or similar)
  • Strong understanding of Managed Services delivery models and common infrastructure technologies (Windows/Linux, networking, cloud, backup/recovery)
  • Familiarity with ticketing systems (ServiceNow, ConnectWise, or similar)
  • Ability to translate complex technical processes into clear, structured documentation
  • Professional Skills
  • Excellent written communication skills with a talent for clarity and concision
  • Strong organizational skills with ability to manage multiple documentation projects simultaneously
  • Collaborative working style with ability to extract knowledge from subject matter experts
  • Detail-oriented with commitment to accuracy and consistency

PREFERRED QUALIFICATIONS
  • Experience with AI chatbot content structuring or conversational design
  • Background in ITIL or other IT service management frameworks
  • Experience in a DataBank or comparable MSP environment
  • Familiarity with LMS platforms for training delivery and tracking

BENEFITS
  • Health, Vision and Dental Insurance Packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • 3 weeks' Paid Time Off and Paid Holidays

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