We are looking for a Customer Service Representative to support customers in Dover, DE in a Contract to permanent role. This position begins with two weeks of remote work followed by onsite participation, offering the opportunity to contribute to a growing team while delivering attentive, detail-focused service. The ideal candidate brings prior customer support experience, strong communication skills, and the ability to handle a fast-paced workload with accuracy and care.
Responsibilities:
• Respond to inbound customer inquiries by phone and provide clear, timely support tailored to each situation.
• Process orders and service requests accurately while maintaining complete and organized records.
• Build strong familiarity with company products and services in order to guide customers effectively.
• Identify appropriate opportunities to recommend additional products or services that align with customer needs.
• Handle a mix of inbound and outbound communication to resolve issues, follow up on requests, and strengthen customer satisfaction.
• Support customer retention by addressing concerns effectively and working toward positive outcomes.
• Collaborate with team members and onsite leadership after the initial remote training period to maintain consistent service standards.
• Manage multiple priorities under deadline while ensuring each interaction is handled with care and attention to detail.
• At least 2 years of customer service experience, preferably in a call center or high-volume support environment.
• Demonstrated ability to manage inbound calls, outbound calls, and order entry tasks with accuracy.
• Strong verbal and written communication skills with a detail-focused and customer-focused approach.
• Solid computer skills, including comfort learning systems and performing basic data entry tasks.
• Good organizational skills and close attention to detail in a fast-paced setting.
• Ability to work independently while also contributing effectively within a team environment.
• Experience in banking or financial services is beneficial but not required.