Description
PURPOSE
To support and assist account managers through timely order entry and appointment scheduling, while maintaining data integrity.
PRINCIPAL ACCOUNTABILITIES
- Process and "work" all pending orders to goal.
- Effectively communicate to our internal and external customers.
- Ensure that all company location codes have been completed and accurate information (open hours, directions, and phone numbers).
- Maximize USA Truck transit time through aggressive solicitation of appointment times.
- To cross train with peer CSS and account manager to provide flexible coverage options.
Qualifications and Education Requirements
- High School diploma or equivalent
Preferred Skills
- Effective use of written and oral communication.
- Ability to deliver exceptional service through positive engagement and patience.
- Ability to work in a team environment to continuously improve results.
- Able to promote a culture of trust and safety.