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Entry Client Representative Jobs in Alabama (NOW HIRING)

Anticimex

$13.75 - $18.50/hr

Perform a large number of service ordercompletions mainlythrough data entry. Review customer accounts and records to answercustomers'questions. Maintain customer accounts by checking and recording ...

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Entry Client Representative information

What is an entry client representative?

Entry Client Representatives are professionals who act as the first point of contact between a company and its clients. They handle customer inquiries, provide information about products or services, and resolve basic issues to ensure customer satisfaction. Typically, this role involves communication via phone, email, or chat, and requires strong interpersonal and problem-solving skills. Entry-level positions are designed for individuals new to the field, offering training and opportunities for advancement within client relations or customer service departments.

What are the key skills and qualifications needed to thrive as an entry client representative?

To thrive as an Entry Client Representative, you generally need strong interpersonal skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with CRM software, basic office applications, and telephone systems is often required. Exceptional communication, patience, and active listening help representatives build rapport and effectively address client concerns. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting business growth.

What are some common challenges faced by entry client representatives, and how can they be overcome?

Entry Client Representatives often face challenges such as managing high volumes of client inquiries, adapting to different client personalities, and quickly learning product or service details. To overcome these, it's helpful to develop strong organizational skills, actively listen to client needs, and seek guidance from experienced team members. Regular training sessions and open communication within the team can also enhance problem-solving abilities and improve overall client satisfaction.

What is the difference between Entry Client Representative vs Customer Service Associate?

AspectEntry Client RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentOffice setting, client-facing interactions, financial or service industriesRetail, call centers, retail stores, service industries
Employer & Industry UsageFinancial institutions, corporate client servicesRetail, telecommunications, hospitality
Search & Comparison IntentRoles involving client interaction, account managementCustomer support, front-line service roles

The Entry Client Representative and Customer Service Associate roles share similarities in customer interaction and work environments but differ mainly in industry focus and responsibilities. Entry Client Representatives typically handle client accounts in financial or corporate settings, requiring more specialized knowledge, while Customer Service Associates work in retail or service sectors, focusing on general customer support.

What are popular job titles related to Entry Client Representative jobs in Alabama?

For Entry Client Representative jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Entry Client Representative jobs in Alabama look for?

The top searched job categories for Entry Client Representative jobs in Alabama are:

What cities in Alabama are hiring for Entry Client Representative jobs?

Cities in Alabama with the most Entry Client Representative job openings:

Entry Client Representative jobs near you

Builder Client Representative

Anticimex

On-site

$13.75 - $18.50/hr

Full-time

Re-posted 24 days ago

Job description

Job Description:

Manage a large volume of customer communications through incoming calls, emails, and online.

Create location accounts for new starts and complete location andbill-toinformation.

Set upsoftware services.

Organize and schedule new construction installations and closings.

Process closing requests and complete serviceorders.

Assist Customer Service and Sales with incoming calls and emails.

Record in the software system customer interaction and document details of actions taken.

Perform a large number of service ordercompletions mainlythrough data entry.

Review customer accounts and records to answercustomers'questions.

Maintain customer accounts by checking and recording account information in software.

Explain services to customers.

Receive customer payments.

Upload and catalog documents,contracts,and service orders into customer accounts.

Communicate with customers to address issues/disputes from customers.

Respond to customer inquiries, answer questions, and organize and schedule service appointments.

Resolve service problems by clarifying the customer's complaint:determinethe cause of the problem, select and explain the best solution to solve the problem, andexpeditethe correction or adjustment to ensure satisfactory resolution.

Manage a large volume of customer communications through incoming calls, emails, and online.

Create location accounts for new starts and complete location andbill-toinformation.

Set upsoftware services.

Organize and schedule new construction installations and closings.

Process closing requests and complete serviceorders.

Assist Customer Service and Sales with incoming calls and emails.

Record in the software system customer interaction and document details of actions taken.

Perform a large number of service ordercompletions mainlythrough data entry.

Review customer accounts and records to answercustomers'questions.

Maintain customer accounts by checking and recording account information in software.

Explain services to customers.

Receive customer payments.

Upload and catalog documents,contracts,and service orders into customer accounts.

Communicate with customers to address issues/disputes from customers.

Respond to customer inquiries, answer questions, and organize and schedule service appointments.

Resolve service problems by clarifying the customer's complaint:determinethe cause of the problem, select and explain the best solution to solve the problem, andexpeditethe correction or adjustment to ensure satisfactory resolution

Qualifications andskillsrequired

  • Excellent phone interaction skills and active listening.

  • Exceptional organizational skills, superbaccuracy,and attention to detail.

  • Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.

  • Ability to collaborate with other departments to ensure customer satisfaction.

  • Excellent keyboard and data entry skills.

  • Strong problem-solving skills.

  • Ability to learn customer service software.

  • Positiveoutgoingteam player

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer

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