Entertainment Operations Manager Jobs in Springfield, MO

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Supervisor is responsible for overseeing the day-to-day operations of all concession stands during events, ensuring smooth and efficient service. This position plays a key role in setting up and maintaining all concession areas, supervising staff, maintaining health and safety standards, and supporting overall event success. Due to the nature of this venue, the successful candidate must be comfortable working outdoors.

This role pays an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 14, 2026.

Welcome to Missouri State University Concessions, servicing Plaster Stadium, Great Southern Bank Arena, Juanita K. Hammons Hall, Hammons Student Center, and Betty and Bobby Allison Soccer Stadium. Oak View Group serves the University as its main Food & Beverage partner for the Athletic and Entertainment Facilites. This is a perfect opportunity for someone looking for an extra gig, part-time work, and a fun work environment. 

• Oversee set-up and readiness of designated concession stands prior to each event, under the Concessions Manager.
• Assign duties to employees and volunteers, ensuring operational efficiency.
• Monitor food production, inventory levels, and cash handling procedures.
• Assist in training new and current staff on procedures, best practices, and guest service standards.
• Step in to support or backfill any position as needed to maintain service and guest satisfaction.
• Assist with Premium Services operations and special events as needed.
• Maintain a safe, clean, and harassment-free work environment; promptly report and address safety issues.
• Supervise alcohol service, including ID checks and managing over-service situations.
• Support POS transactions, order processing, and guest interaction when needed.
• Ensure all equipment is operational and sanitation standards are met.
• Enforce OVG company policies and procedures; model professional conduct at all times.
• Assist with inventory, training sessions, and other projects assigned by management.
• Assist with moving products into designated locations.

• At least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
• Basic knowledge of office software, Excel, Word, Teams, and PowerPoint. 
• Ability to lift heavy objects as needed.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.