The Entertainment Coordinator is responsible for supporting the Entertainment Team and Marketing Department in maintaining a positive front-of-house experience for entertainment shows at The Pantheon. This role performs administrative duties and coordinates front-of-house needs, including scheduling and managing ushers and volunteer staff on show days. The position requires strong communication skills and the ability to foster a positive, guest-focused atmosphere.
Responsibilities
- Schedule ushers monthly and coordinate ushers and volunteer staff on show days
- Update and maintain the entertainment calendar, trackers, and department inventory
- Ensure entertainment signage is properly displayed and removed when appropriate
- Troubleshoot ticketing issues and resolve guest complaints and requests on show days
- Assist management with ticketing and box office operations through Ticketmaster (Archtics & TM1)
- Program ticket scanners and provide ticket scanning reports to IT
- Deliver exceptional customer service to all guests, including casino VIP guests
- Provide additional operational support to Thread Bar & Pool Entertainment
- Perform other duties as assigned
Qualifications
- Must be 21 years of age or older upon employment.
- Degree in Marketing, Communications, Business Administration, or equivalent experience in gaming, entertainment, or hospitality preferred
- Basic computer proficiency (Word, Excel, PowerPoint, etc.)
- Ability to type at least 35 words per minute
- Strong interpersonal and teamwork skills
- Ability to maintain composure and deliver excellent guest service in all situations
- Working knowledge of Ticketmaster systems (Archtics, Host, TM1) preferred
Wage: $20.00 per hour
ADDITIONAL REQUIREMENTS
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed
- Must be able to speak, read, write, and understand English
- Must be able to tolerate areas containing secondhand smoke
- Ability to maintain regular, predictable attendance according to schedule
- Ability to work in a fast-paced environment and manage multiple tasks under time constraints
- Must be able to handle high business volume and sensitive situations involving team members and guests
- Ability to manage multiple projects and adapt to changing priorities and unforeseen challenges
- Must be able to respond to visual and aural cues
- Must have manual dexterity to operate office equipment
- Must be able to recognize and respond to individuals with questions
- Must be able to maneuver around the office and property
- Must be able to work independently
- Must be able to lift and carry up to 10 pounds
- Must be able to bend, crouch, kneel, twist, and work at a desk or counter when performing job functions