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Enterprise Customer Success Partner Jobs (NOW HIRING)

Proto Labs

Customer Success Partner

Maple Plain, MN · On-site

Join Our Team as a Customer Success Partner Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity ...

Maersk Company Limited

Customer Success Partner

Customer Success Partner This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on ...

Built In

Enterprise Customer Success Manager

Chicago, IL · On-site

$100K - $120K/yr

We're looking for an Enterprise Customer Success Manager We're looking for an Enterprise Customer ... Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

FreedomPay

Enterprise Customer Success Manager

Serve as the primary strategic advisor and trusted partner for a portfolio of enterprise and global ... Develop and execute customer success strategies that drive adoption, retention, customer ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and ...

Avid Technology

Enterprise Customer Success Manager

Enterprise Customer Success Manager (CSM) It's fun to work in a company where people truly BELIEVE ... As an Enterprise CSM, you will operate as a strategic partner to both operational and mid-to-senior ...

SBH Health System

CUSTOMER SUCCESS PARTNER

Customer Success Partner At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty ...

Aiwyn

Enterprise Customer Success Manager

An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer ...

Aiwyn

Enterprise Customer Success Manager

An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color ...

Snappy App, Inc

Enterprise Customer Success Manager

$85K - $100K/yr

Enterprise Customer Success Manager Location: Remote - U.S. Compensation: We feel passionately ... You will partner closely with the Enterprise Account Management team in creating, building, and ...

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As of Sep 11, 2026, the average hourly pay for enterprise customer success partner in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

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Infographic showing various Enterprise Customer Success Partner job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

CUSTOMER SUCCESS PARTNER

Minneapolis, MN • On-site

Sally Beauty Holdings
Apparel and Accessories Stores • 10K+ employees
Learn more about Sally Beauty Holdingsexternal

Full-time

Re-posted 9 days ago

Job description


Customer Success Partner
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the Role
The Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.
The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.
Location: Remote
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)
Key Responsibilities
  • Serve as the primary virtual point of contact for assigned accounts
  • Build and maintain strong customer relationships through phone, email, text, and virtual engagement
  • Process customer orders accurately and efficiently while resolving order-related issues
  • Proactively communicate promotions, new product launches, education opportunities, and business initiatives
  • Support customer awareness and engagement around company programs, offers, and resources
  • Partner closely with field sales teams and leadership to ensure continuity of customer support
  • Respond to customer inquiries related to products, pricing, inventory availability, and account needs
  • Support customers through service recovery situations and escalate issues appropriately when needed
  • Maintain accurate customer records and engagement activity within Salesforce
  • Monitor account trends and identify customer risks, concerns, or support opportunities

Knowledge, Skills & Abilities Requirements
Qualifications
  • 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
  • Strong communication and relationship-building skills
  • Ability to manage multiple customer accounts and priorities simultaneously
  • Highly organized with strong follow-through and attention to detail
  • Comfortable working in a fast-paced, metrics-driven environment
  • Proficiency in Microsoft Office, Salesforce and order management systems
  • Beauty industry experience preferred
  • Experience supporting customers in a virtual or remote environment preferred

Core Competencies
  • Customer Focus
  • Communication
  • Relationship Management
  • Problem Solving
  • Adaptability
  • Execution & Follow-Through
  • Collaboration
  • Organizational Agility

Success Measures
  • Maintain strong customer retention across assigned account portfolio
  • Deliver timely, accurate, and professional customer support and order processing
  • Achieve established service-level expectations for responsiveness and follow-up
  • Maintain consistent proactive outreach cadence with assigned customers
  • Increase customer awareness and participation in promotions, education, and new product launches
  • Support overall account health through ongoing customer engagement and relationship management
  • Identify and escalate customer concerns, risks, and service opportunities in a timely manner
  • Maintain accurate documentation of customer interactions and account activity within company systems
  • Partner effectively with field teams and cross-functional business partners to ensure seamless customer experience

Working Conditions & Physical Requirements (Currently Corporate but will provide others if needed)
This is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.
Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)
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