Engineering Operations Manager Jobs in Boise, ID

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Our customers invest in our platform because we deliver the best email security managed service in the industry.

The Manager, Security Solution Engineering leads a team of Security Solution Engineers responsible for backend engineering, platform configuration, and administration of our email security managed service offering. This role ensures our engineering team delivers reliable, scalable, and secure solutions that protect customers from evolving email-borne threats.

Continuous improvement is central to this position. A working knowledge of current threat actors, email security architectures, and platform administration best practices is essential to guide the team and drive engineering excellence across the service.

Candidates located in the Pacific or Mountain time zones are preferred , as this role includes leadership responsibilities for team members across the APJ (Asia Pacific & Japan) region and requires regular collaboration across global time zones to support business and team needs.

Lead, mentor, and coach a team of Security Solution Engineers; serve as a role model for professional growth, technical excellence, and engineering best practices.

Responsible for talent development—finding, hiring, developing, and retaining the best engineering talent in email security.

Assign MBOs (Management by Objectives) to team members aligned with corporate goals.

Provide tactical and strategic guidance to the team daily.

Identify and prioritize short-term and long-term engineering goals for the team.

Manage and monitor service delivery interactions, serving as an internal advocate for customers of the managed email security service.

Respond to customer escalations and proactively elevate technical issues when needed.

Monitor service health, SLA adherence, and customer satisfaction; serve as a point of escalation for service issues.

Provide remediation plans for customers at risk of non-renewal; manage the health of the customer portfolio through reliable engineering outcomes.

Develop and oversee comprehensive engineering strategies to meet complex customer requirements across the email security platform.

Plan and lead process improvement and automation initiatives to improve service reliability and operational efficiency.

Develop innovative ways to leverage platform data, telemetry, and analytics to improve detection efficacy and service quality.

Plan, document, and identify risks and challenges for production changes that span multiple services and engineering disciplines.

Responsible for scheduling own time and quality completion of multiple tasks within a varying environment with competing priorities.

Maintain a deep understanding of the email security platform architecture, including backend systems, configuration frameworks, and integration points.

Design and implement solutions to complex engineering and platform administration problems with minimum supervision; use independent judgment to drive technical decisions.

Guide the team on best practices for platform configuration, policy management, and security hardening.

This posting is anticipated to remain open until September 30th, 2026

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

SF Bay Area, New York City Metro Area:

Base Pay Range: 166,500.00 - 244,200.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 136,200.00 - 199,760.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 124,100.00 - 182,050.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.