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Engagement Program Manager Jobs in Hawaii (NOW HIRING)

YMCA

Teen Engagement Specialist - Mililani

Mililani, HI · On-site

$19 - $23/hr

Skilled in general youth programs group or classroom management. * Ability to take initiative in ... engagement, college and career pathways, and other personal development areas. * Exercise mature ...

Ivy Living

Engagement Coordinator

Honolulu, HI · On-site

$18 - $21/hr

Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care with five ... Recognition Programs * Student Loan Refinancing * Pet Insurance * Employee Assistance Program

ACTT

Case Management Supervisor

Honolulu, HI · On-site

$75K - $85K/yr

... engagement, barrier resolution, and service strategy · Monitor participant progression across all service phases, including enrollment, training, and follow-up · Coordinate with the Program Manager ...

lt160

Youth Engagement Specialist (Culinary)

Honolulu, HI · On-site

$37K - $42K/yr

Encourage youth participation in LT programs and services and foster a strong sense of belonging ... Actively committed to ongoing development of facilitation and behavior management skills

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Engagement Program Manager information

What is an engagement program manager?

Engagement Program Managers are professionals responsible for designing, implementing, and overseeing programs that foster relationships and engagement between an organization and its stakeholders. These stakeholders can include customers, employees, partners, or community members. Their role often involves coordinating events, managing communications, measuring engagement metrics, and ensuring that engagement initiatives align with the organization's goals. Engagement Program Managers work across departments to improve participation, satisfaction, and long-term loyalty, making them vital to organizational growth and culture.

How does an engagement program manager typically collaborate with cross-functional teams to drive program success?

Engagement Program Managers regularly work with cross-functional teams such as marketing, product development, sales, and customer success to ensure alignment on program objectives and execution. They facilitate meetings, coordinate timelines, and gather feedback to refine engagement strategies. Clear communication and strong organizational skills are essential, as the role often involves balancing competing priorities and adapting approaches based on team input. Building strong relationships across departments is key to creating impactful engagement initiatives that resonate with stakeholders.

What are the key skills and qualifications needed to thrive as an engagement program manager, and why are they important?

To thrive as an Engagement Program Manager, you need expertise in project management, stakeholder engagement, and program development, often supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Asana or Trello), CRM platforms, and data analytics systems is typically required. Strong communication, leadership, and problem-solving skills enable you to build trust and motivate teams or communities. These abilities are crucial for effectively planning, executing, and measuring engagement initiatives that align with organizational goals.

What is the difference between Engagement Program Manager vs Customer Success Manager?

AspectEngagement Program ManagerCustomer Success Manager
Primary FocusDesigning and managing engagement programs to increase user participationEnsuring customer satisfaction and retention
Work EnvironmentCross-functional teams, marketing, product, and customer engagementCustomer support, account management, and relationship building
Required SkillsProject management, communication, data analysisCustomer relationship management, problem-solving, communication

While both roles focus on customer engagement, the Engagement Program Manager primarily develops programs to boost participation and engagement metrics, whereas the Customer Success Manager concentrates on maintaining customer satisfaction and retention. The roles often collaborate but serve different strategic purposes within organizations.

Is an engagement program manager a good career?

An engagement program manager is a valuable role focused on developing and maintaining relationships with stakeholders, often requiring skills in communication, project management, and data analysis. It can be a rewarding career with opportunities for advancement in organizations that prioritize employee engagement and customer experience.

What cities in Hawaii are hiring for Engagement Program Manager jobs?

Cities in Hawaii with the most Engagement Program Manager job openings:

Engagement Program Manager jobs near you

Teen Engagement Specialist - Mililani

Mililani, HI • On-site

YMCA
See more jobs at YMCAexternal

$19 - $23/hr

Part-time

Re-posted 10 days ago

Key responsibilities

  • Design and lead student-centered clubs and activities for youth in grades 6 through 12.

  • Support ongoing program improvement efforts and coordinate events and activities that promote student engagement and motivation.

  • Establish and maintain positive relationships with students, parents, and colleagues, and communicate effectively with all program stakeholders.

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,991 frontline employees who took The Breakroom Quiz

582nd of 790 rated non-profit organizations

Job description

PAY RANGE:
$19.00 - $23.00 Hourly
POSITION SUMMARY:
Engagement Specialists are responsible for designing and leading student-centered clubs and activities for youth in grades 6 through 12. In collaboration with YMCA leadership and program participants, the instructor creates engaging after-school sports experiences that reflect teen interests and promote youth voice and inclusion. Engagement Specialists are also encouraged to connect with community members and organizations that support student interests. This role plays a key part in maintaining a safe, welcoming, and inclusive environment that supports the goals of the program and encourages student growth.
ESSENTIAL FUNCTIONS/JOB DUTIES:
  • Create a positive work/learning environment for staff and program participants that encourages hard work, effective communication, and a sense of comradery.
  • Support ongoing program improvement efforts to ensure a positive and enriching experience for all participants, promoting personal growth, community engagement, and creating a welcoming, fun environment that encourages teens to return.
  • Communicate effectively, consistently, and professionally with participants, parents, co-workers, and others associated with the program.
  • Establish and maintain positive relationships with students, parents, and colleagues, providing excellent communication and customer service.
  • Assist in the supervision and guidance of junior staff members, providing mentorship and support as needed.
  • Research and develop new creative programs, workshops, activities, and engagement methods to enhance the overall program that focuses on Teen Development.
  • Contribute to the development of our program by suggesting new ideas, participating in staff meetings, and providing feedback on program improvements.
  • Assist with the coordination of events and activities that promote student engagement and motivation.
  • Facilitates programming that invites exploration, promotes positive play, and welcomes teens in an all-inclusive environment.
  • Demonstrates a working knowledge of YMCA mission, core values, purpose and goals, policies, and YMCA standards; ensures the program meets the highest standards of excellence.
QUALIFICATIONS:
Skills/Knowledge:
  • 6 months or more experience facilitating instruction with an emphasis on youth requiring academic intervention.
  • Skilled in general youth programs group or classroom management.
  • Ability to take initiative in implementing engaging academic activities and promote healthy studying habits.
  • Must be able to acquire the knowledge necessary for the age-appropriate curriculum specific to assigned subject in accordance to HIDOE standards.
  • Customer service oriented with strong interpersonal skills, well organized and multi-tasked oriented.
  • Understanding of working with teens, group management, and group work.
  • Experience engaging middle and high school youth in recreation, leadership development, service learning, civic engagement, college and career pathways, and other personal development areas.
  • Exercise mature judgment and sound decision-making.
  • Possess a collaborative and flexible mindset that elevates youth voice and provide opportunities in areas where the candidate may not have expertise.
  • Lead by example, serve as a model of professionalism and competency for peers and employees.
  • Ability to develop positive, authentic relationships with people from different backgrounds.
  • Proficiency in Google Suite, Microsoft Office, Windows 10 and above, Canva, preferred.

Education/Training:
  • High school diploma or equivalent required
  • Strong communication and organizational skills required.
  • General office operations experience preferred.
  • CPR, AED, and First Aid certified (training available upon hire).
WHY THE Y?:
  • Free Y membership with employment
  • Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
  • Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
*See job opportunities page for full details
**Y Club positions and its pay are dependent on the availability of funds and continuation of the contracted program. The current contract provides programming for August 2025 - July 2026 with the likely possibility of extension for an additional year (until July 2027).

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