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Engagement Program Manager Jobs in Hawaii (NOW HIRING)

Bank of Hawaii

Senior Manager Engagement Program

Honolulu, HI · On-site

$114K - $115K/yr

Continuously refines strategies to improve engagement, conversion, and customer experience. * Program Execution & Optimization: Directs the execution of integrated marketing programs using CRM, ...

Miningamigos

Senior Program Manager

Wailuku, HI · On-site

$200 - $250/hr

Job Summary The Program Management role will provide senior‑level leadership and strategic ... Strong stakeholder engagement will be crucial, as this role collaborates with a diverse range of ...

AECOM

Deputy Federal Program Manager

Honolulu, HI · On-site

$115K/yr

... engagement plans. Also to help maintain and foster new client relationships. * Achieving ... Manages aspects of a program such as oversight of project managers, oversight of project controls ...

AECOM

Deputy Federal Program Manager

Honolulu, HI · On-site

$115K/yr

... engagement plans. Also to help maintain and foster new client relationships. * Achieving ... Manages aspects of a program such as oversight of project managers, oversight of project controls ...

AECOM

Deputy Federal Program Manager

Honolulu, HI

$115K/yr

... engagement plans. Also to help maintain and foster new client relationships. * Achieving ... Manages aspects of a program such as oversight of project managers, oversight of project controls ...

Brown and Caldwell

Program Integrator

Wailuku, HI · On-site

Leverage activities across program management lifecycle phases: planning, initiation, delivery, and ... engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and ...

Brown and Caldwell

Program Integrator

Wailuku, HI · On-site

Leverage activities across program management lifecycle phases: planning, initiation, delivery, and ... engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and ...

Miningamigos

Program Integrator

Wailuku, HI · On-site

$125 - $150/hr

... engagement, and cross‑agency coordination that directly supports community rebuilding and ... Leverage activities across program management lifecycle phases: planning, initiation, delivery, and ...

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Engagement Program Manager information

What is an engagement program manager?

Engagement Program Managers are professionals responsible for designing, implementing, and overseeing programs that foster relationships and engagement between an organization and its stakeholders. These stakeholders can include customers, employees, partners, or community members. Their role often involves coordinating events, managing communications, measuring engagement metrics, and ensuring that engagement initiatives align with the organization's goals. Engagement Program Managers work across departments to improve participation, satisfaction, and long-term loyalty, making them vital to organizational growth and culture.

How does an engagement program manager typically collaborate with cross-functional teams to drive program success?

Engagement Program Managers regularly work with cross-functional teams such as marketing, product development, sales, and customer success to ensure alignment on program objectives and execution. They facilitate meetings, coordinate timelines, and gather feedback to refine engagement strategies. Clear communication and strong organizational skills are essential, as the role often involves balancing competing priorities and adapting approaches based on team input. Building strong relationships across departments is key to creating impactful engagement initiatives that resonate with stakeholders.

What are the key skills and qualifications needed to thrive as an engagement program manager, and why are they important?

To thrive as an Engagement Program Manager, you need expertise in project management, stakeholder engagement, and program development, often supported by a bachelor’s degree in business or a related field. Familiarity with project management tools (like Asana or Trello), CRM platforms, and data analytics systems is typically required. Strong communication, leadership, and problem-solving skills enable you to build trust and motivate teams or communities. These abilities are crucial for effectively planning, executing, and measuring engagement initiatives that align with organizational goals.

What is the difference between Engagement Program Manager vs Customer Success Manager?

AspectEngagement Program ManagerCustomer Success Manager
Primary FocusDesigning and managing engagement programs to increase user participationEnsuring customer satisfaction and retention
Work EnvironmentCross-functional teams, marketing, product, and customer engagementCustomer support, account management, and relationship building
Required SkillsProject management, communication, data analysisCustomer relationship management, problem-solving, communication

While both roles focus on customer engagement, the Engagement Program Manager primarily develops programs to boost participation and engagement metrics, whereas the Customer Success Manager concentrates on maintaining customer satisfaction and retention. The roles often collaborate but serve different strategic purposes within organizations.

Is an engagement program manager a good career?

An engagement program manager is a valuable role focused on developing and maintaining relationships with stakeholders, often requiring skills in communication, project management, and data analysis. It can be a rewarding career with opportunities for advancement in organizations that prioritize employee engagement and customer experience.

What cities in Hawaii are hiring for Engagement Program Manager jobs?

Cities in Hawaii with the most Engagement Program Manager job openings:

Engagement Program Manager jobs near you

Senior Manager Engagement Program

Honolulu, HI • On-site

Bank of Hawaii
Commercial Banking • 1 - 5K employees
Learn more about Bank of Hawaiiexternal

$109K - $192K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Leads the development, execution, and refinement of integrated multi-channel marketing strategies to move customers through the lifecycle.

  • Directs the implementation and optimization of marketing programs using CRM, marketing automation, and analytics platforms, monitoring performance metrics to improve campaign effectiveness.

  • Partners with cross-functional teams to develop messaging and content, ensuring alignment and consistent communication across marketing channels.

Bank Of Hawaii rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

127th of 176 rated banks

Job description


As a People Manager, this role leads the strategy, design, and execution of integrated, multi-channel marketing programs that move customers through the full lifecycle journey. It ensures alignment across channels, stakeholders, and business units while leveraging data, technology, and insights to optimize engagement, pipeline creation, and overall marketing performance.
Responsibilities
  • Integrated Marketing Strategy: Leads the development and evolution of multi-touch, multi-channel marketing strategies across email, digital, social, web, mobile, and direct channels to effectively move customers through the lifecycle. Ensures coordinated execution across marketing, sales, and technology platforms. Continuously refines strategies to improve engagement, conversion, and customer experience.
  • Program Execution & Optimization: Directs the execution of integrated marketing programs using CRM, marketing automation, and analytics platforms. Monitors performance metrics and optimizes campaigns to drive high-quality lead generation and improve conversion rates. Scales best-performing tactics across programs and business units.
  • Cross-Functional Collaboration: Partners with content, digital, social, events, branding, and product teams to develop compelling messaging, content, and customer experiences. Aligns stakeholders around shared goals and ensures consistent communication of marketing plans and outcomes. Facilitates collaboration to drive integrated execution across the organization.
  • Data, Analytics & Insights: Oversees closed-loop analytics including conversion rates, pipeline creation, acceleration metrics, and win/loss analysis. Translates data into actionable insights to inform strategic decisions and continuous improvement. Establishes reporting frameworks to measure program effectiveness, performance marketing, and ROI.
  • Marketing Operations & Governance: Manages marketing budgets and ensures efficient allocation of resources to maximize return on investment. Oversees marketing processes, tools, and governance practices to ensure operational effectiveness and compliance. Serves as the marketing subject matter expert for assigned business units.
  • People Management: Provides strategic leadership on all aspects of people management while modeling our leadership principles. Cultivates an environment where people are empowered to grow, take initiative, and succeed through clear direction, continuous coaching, and shared celebration.
  • Performs other responsibilities and duties as assigned.

Qualifications
  • Bachelor's degree in marketing, business administration, or a related field. Equivalent work experience or certification(s) may be considered in lieu of degree.
  • Level is dependent on years of experience and size/complexity of prior positions held.
  • Minimum 10 years of experience in integrated marketing, campaign management, and/or customer lifecycle strategy. Minimum 5 years of leadership experience.
  • Proficient with Microsoft Office applications. Proven expertise working with CRM and marketing platforms such as Salesforce, Marketo, or Dynamics 365, along with digital marketing and personalization tools.
  • Advanced knowledge and skill proficiency in brand & marketing understanding, business acumen, critical thinking, customer experience, experience design, marketing investment optimization, meeting facilitation & presentation, and product management.
  • Intermediate knowledge and skill proficiency in decision making & judgement, people management, and program management.
  • Demonstrated ability to operate as a strategic thinker with strong analytical skills, translating data into actionable marketing strategies. Strong project and time management capabilities with the ability to manage multiple priorities in a fast-paced environment.
  • Exceptional communication, collaboration, and executive presentation skills, with the ability to influence stakeholders and navigate ambiguity effectively. Self-motivated, adaptable, and results-driven, with a focus on continuous improvement and delivering measurable business impact.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

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