ZipRecruiter

Log In

1

Energy Customer Service Jobs (NOW HIRING)

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$16.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco US, Inc.

Customer Service Call Agent

Jackson, MI · On-site

$15.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco

Customer Service Call Agent

Newark, NJ · Remote

$17.66/hr

Energy Customer Care Agent (Work From Home) Location: New Jersey (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco US, Inc.

Customer Service Call Agent

Newark, NJ · On-site

$17.66/hr

Energy Customer Care Agent (Work From Home) Location: New Jersey (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$15.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

previous pagenext page

Showing results 21-40

All JobsEnergy And Environment JobsEnergy Customer Service Jobs

Energy Customer Service information

See salary details

$9

$18

$26

How much do energy customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an energy customer service representative do?

An Energy Customer Service representative assists customers with inquiries related to their utility accounts, such as billing, payments, service outages, and energy usage. They handle requests for starting, stopping, or transferring electric or gas services, resolve complaints, and provide information about energy-saving programs or rates. These representatives act as the main point of contact between the utility company and its customers, ensuring a positive customer experience and helping to resolve any issues efficiently.

What are the key skills and qualifications needed to thrive as an energy customer service representative, and why are they important?

To thrive as an Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of energy products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and a customer-focused attitude help you excel in handling inquiries and resolving issues. These skills are crucial for ensuring customer satisfaction, building trust, and efficiently addressing client needs in a competitive industry.

What are the main challenges faced by energy customer service representatives, and how can they effectively manage them?

Energy Customer Service representatives often handle inquiries about billing, service outages, and energy usage, which can sometimes involve frustrated or confused customers. A key challenge is balancing empathy with problem-solving to ensure customer satisfaction while adhering to company protocols. Representatives can effectively manage these situations by actively listening, clearly explaining solutions, and staying updated on energy programs and regulatory changes. Collaborating closely with technical support and billing teams also helps resolve complex issues more efficiently.

What is the difference between Energy Customer Service vs Energy Sales Representative?

AspectEnergy Customer ServiceEnergy Sales Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, sales training
Work EnvironmentCall centers, office settings, customer sitesField visits, office, or remote sales calls
Employer & Industry UsageUtility companies, energy providersEnergy providers, sales agencies
Common Search & ComparisonCustomer support roles in energyEnergy sales and marketing roles

Energy Customer Service focuses on assisting customers with billing, account management, and resolving issues, while Energy Sales Representatives actively promote and sell energy plans to new or existing customers. Both roles require communication skills but differ in their primary objectives and daily tasks.

What cities are hiring for Energy Customer Service jobs?

Cities with the most Energy Customer Service job openings:

What states have the most Energy Customer Service jobs?

States with the most job openings for Energy Customer Service jobs include:

What are popular job titles related to Energy Customer Service jobs?

For Energy Customer Service jobs, the most frequently searched job titles are:

Energy Customer Service jobs near you
Infographic showing various Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Entry-Level Energy Customer Care Agent (Full-Time)

Killeen, TX • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$14/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Overview

ENERGY CUSTOMER CARE AGENT (FULL-TIME)

Here at MCI, we keep things light. We believe our customer service representatives are at their best when they’re happy.  This is an on-site call center position and a chance to work indoors in a fun and energetic environment.   Our training will make you an expert in Fortune 500 products and state of the art communications technology.  

Following a fun, best in class training, you will help customers by offering them product and pricing recommendations.  With MCI, you’ll earn commission on top of your hourly wage and through daily contests. This is a rare opportunity to share in the vision and success of a growing company.  A job that will keep you engaged, smiling and earning more money every year.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.  

Essential Duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer orders in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements 

Qualifications

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs