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Energy Customer Service Jobs in Michigan (NOW HIRING)

Adecco US, Inc.

Customer Service Call Agent

Jackson, MI · On-site

$15.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$15.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$16.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

KFC- Kedis

Customer Service

Garden City, MI

$15 - $20.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ... Brings an upbeat energy to the team * Has a commitment to timeliness and a sense of urgency

KFC- Kedis

Customer Service

Allen Park, MI · On-site

$14.50 - $19.75/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ... Brings an upbeat energy to the team * Has a commitment to timeliness and a sense of urgency

Forman Mills

Customer Service

Dearborn, MI · On-site

$12 - $15.75/hr

he Cashier /Customer Service Associate performs all register transactions accurately and ... High Energy, Positive attitude, Friendly, Courteous, • Excellent People Skills • Computer ...

Energy Sciences

Energy Specialist

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Specialist

Grand Rapids, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Engineer

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Specialist

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Engineer

Berkley, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

Energy Sciences

Energy Engineer

Grand Rapids, MI · On-site

$71K - $92K/yr

... to-customer services. Some of the day-to-day activities you would be involved with might include: * Identifying and quantifying energy efficiency opportunities. * Performing energy and economic ...

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All JobsEnergy Customer Service JobsEnergy Customer Service Jobs in Michigan

Energy Customer Service information

See Michigan salary details

$8

$16

$23

How much do energy customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for energy customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does an energy customer service representative do?

An Energy Customer Service representative assists customers with inquiries related to their utility accounts, such as billing, payments, service outages, and energy usage. They handle requests for starting, stopping, or transferring electric or gas services, resolve complaints, and provide information about energy-saving programs or rates. These representatives act as the main point of contact between the utility company and its customers, ensuring a positive customer experience and helping to resolve any issues efficiently.

What are the key skills and qualifications needed to thrive as an energy customer service representative, and why are they important?

To thrive as an Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of energy products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and call center platforms is typically required. Patience, active listening, and a customer-focused attitude help you excel in handling inquiries and resolving issues. These skills are crucial for ensuring customer satisfaction, building trust, and efficiently addressing client needs in a competitive industry.

What are the main challenges faced by energy customer service representatives, and how can they effectively manage them?

Energy Customer Service representatives often handle inquiries about billing, service outages, and energy usage, which can sometimes involve frustrated or confused customers. A key challenge is balancing empathy with problem-solving to ensure customer satisfaction while adhering to company protocols. Representatives can effectively manage these situations by actively listening, clearly explaining solutions, and staying updated on energy programs and regulatory changes. Collaborating closely with technical support and billing teams also helps resolve complex issues more efficiently.

What is the difference between Energy Customer Service vs Energy Sales Representative?

AspectEnergy Customer ServiceEnergy Sales Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, sales training
Work EnvironmentCall centers, office settings, customer sitesField visits, office, or remote sales calls
Employer & Industry UsageUtility companies, energy providersEnergy providers, sales agencies
Common Search & ComparisonCustomer support roles in energyEnergy sales and marketing roles

Energy Customer Service focuses on assisting customers with billing, account management, and resolving issues, while Energy Sales Representatives actively promote and sell energy plans to new or existing customers. Both roles require communication skills but differ in their primary objectives and daily tasks.

Energy Customer Service jobs near you
Infographic showing various Energy Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Call Agent

Jackson, MI • On-site

Adecco US, Inc.
Recruiting and Staffing Services • 10K+ employees
Learn more about Adecco US, Inc.external

$15.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Energy Customer Care Agent (Work From Home)

Location: Michigan (Remote), must reside in the state of Michigan

Schedule: Monday-Friday 8:00 am-5:00 pm

Pay Rate: $15.50 an hour

Position Overview

We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs.

Key Responsibilities

· Review and process energy efficiency incentive applications for accuracy and eligibility

· Finalize approved energy applications and ensure accurate payment processing

· Provide inbound and outbound customer support via phone and online chat

· Assist applicants and program participants with program questions and application status

· Perform back-office processing support for utility clients and their customers

· Maintain a high level of accuracy while managing repetitive data and detailed information

Required Skills & Qualifications

· Strong attention to detail and ability to focus on repetitive data-driven tasks

· Excellent customer service and communication skills (verbal and written)

· Ability to work independently in a remote environment

· Comfort working in a technical or regulated setting

· Basic computer proficiency and ability to navigate multiple systems

Preferred Qualifications

· Previous customer service, call center, or data processing experience

· Experience in utilities, energy efficiency programs, or technical customer support

· Familiarity with CRM systems or application processing platforms

Work Environment

· Fully remote (work from home)

· Structured, process-driven role with consistent daily tasks

· Supportive team focused on accuracy, service quality, and customer satisfaction

Why Join Us?

· Make a meaningful impact by supporting energy efficiency initiatives

· Stable remote work opportunity

· Be part of a knowledgeable and dedicated energy services team

Pay Details: $15.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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