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Endpoint Support Analyst Jobs (NOW HIRING)

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Troubleshoot hardware, software, connectivity, Wi-Fi, and endpoint security issues. * Enforce ... Analyze support trends and recommend improvements in device management and user experience.

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Endpoint Support Analyst information

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How much do endpoint support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for endpoint support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an endpoint support analyst?

Endpoint Support Analysts are IT professionals who provide technical support and maintenance for end-user devices such as desktops, laptops, mobile devices, and peripherals within an organization. They help troubleshoot hardware and software issues, perform system updates, and ensure devices are secure and compliant with company policies. These analysts work closely with employees to resolve technical problems and often assist in deploying new technology or software. Their role is vital for maintaining productivity by minimizing device downtime and ensuring users have reliable access to necessary tools.

What are the key skills and qualifications needed to thrive as an endpoint support analyst?

To thrive as an Endpoint Support Analyst, you need expertise in troubleshooting, hardware and software support, and a solid understanding of operating systems and network fundamentals, typically supported by an associate's or bachelor's degree in IT or related certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and endpoint management platforms like SCCM or Intune is essential. Strong communication, problem-solving abilities, and customer service skills help you effectively interact with end-users and resolve issues efficiently. These skills ensure prompt, secure, and effective support for users, minimizing downtime and maintaining organizational productivity.

What are some common challenges endpoint support analysts face when troubleshooting user devices, and how can they effectively overcome them?

Endpoint Support Analysts often encounter challenges such as diagnosing issues with a diverse array of hardware and software configurations, managing remote troubleshooting, and balancing urgent support requests. To overcome these, analysts rely on strong problem-solving skills, effective communication with users, and up-to-date knowledge of the organization's technology stack. Leveraging remote access tools and thorough documentation also helps streamline the support process and ensures consistent resolution of issues.

What is the difference between Endpoint Support Analyst vs Network Support Specialist?

AspectEndpoint Support AnalystNetwork Support Specialist
Required CertificationsCompTIA A+, Microsoft certificationsCCNA, CompTIA Network+
Work EnvironmentHelpdesk, IT support teams, end-user devicesNetwork infrastructure, servers, routers, switches
Employer & Industry UsageTech companies, corporate IT departmentsTelecommunications, enterprise networks
Common Search & ComparisonFocuses on end-user device supportFocuses on network infrastructure support

The Endpoint Support Analyst primarily handles end-user devices like laptops, desktops, and peripherals, providing troubleshooting and support. In contrast, the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure such as routers and switches. While both roles require technical certifications and work within IT environments, their focus areas differ, making each role essential for comprehensive IT support.

What cities are hiring for Endpoint Support Analyst jobs?

Cities with the most Endpoint Support Analyst job openings:

What states have the most Endpoint Support Analyst jobs?

States with the most job openings for Endpoint Support Analyst jobs include:

What are popular job titles related to Endpoint Support Analyst jobs?

For Endpoint Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Endpoint Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Technical Support Analyst

Forsyth, GA • On-site

Ubertal Inc
IT Services • 201 - 500 employees
Learn more about Ubertal Incexternal

Contractor

Re-posted 15 days ago

Job description

Job Title: Technical Support Analyst

Location: Forsyth, GA (Hybrid—3 days onsite, 2 days telework after training)
Job Type: Contract | Full-Time
Start Date: November 24, 2025
End Date: June 30, 2026
Openings: 1

About the Role

Seeking a Technical Support Analyst to provide ongoing user support, system administration, and device management for Chrome OS and Google Workspace environments. The position requires both remote and onsite work, including travel to correctional facilities and other state locations, supporting a large-scale, educational technology environment for end users and staff.

Key Responsibilities

  • Manage and administer Google Chrome Management Console and Google Workspace for Enterprise/Education.

  • Track domain metrics including usage, user status, storage, security, and file sharing.

  • Configure, deploy, and update Chromebooks, extensions, and related educational applications.

  • Provide tier 1–2 technical support for users on Chrome OS, Google Workspace, and web-based instructional platforms.

  • Troubleshoot hardware, software, connectivity, Wi-Fi, and endpoint security issues.

  • Enforce device and user policies—content filters, sign-in controls, and security settings.

  • Maintain up-to-date inventory records for devices and peripherals.

  • Document support procedures, user guides, and troubleshooting steps for staff.

  • Analyze support trends and recommend improvements in device management and user experience.

  • Collaborate with instructional technology teams to ensure digital learning compatibility.

  • Support Apple devices (Mac support).

  • Travel across Georgia for onsite support as needed (mileage reimbursed for correctional facility visits).

Required Qualifications

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

  • 2+ years of hands-on experience managing Google Workspace for Education/Enterprise and Chrome OS devices.

  • Proficiency in Google Admin Console, Chrome Management Console, Google Workspace.

  • Proficiency in Apple products and Mac device support.

  • 2+ years supporting IT in an enterprise or educational environment.

  • Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

  • Experience supporting web applications and learning management systems (LMS).

  • Strong problem-solving, customer service, documentation, and communication skills.

Preferred Qualifications

  • Google Certified IT Support Professional, Google Certified Administrator.

  • Experience with large-scale Chromebook deployments.

  • Familiarity with content filtering and device compliance tools.

Working Conditions

  • Hybrid office with three days onsite/ two days telework after initial six-month training period.

  • Travel required throughout Georgia (must be comfortable visiting correctional facilities).

  • Occasional lifting up to 25 lbs.

  • Fast-paced, educational and enterprise technology environment.

Key Skills

Google Workspace | Chrome OS | Device Management | Technical Support | Apple/Mac Support | Network Troubleshooting | Inventory Management | LMS Support | Documentation | Educational Technology | Hybrid Work