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Endpoint Support Analyst Jobs (NOW HIRING)

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates ... Participate in software rollouts, patch management cycles, and endpoint configuration via group ...

Premier Tech Inc

Desktop Support Analyst

Kansas City, MO

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after ... Perform ongoing maintenance including software licensing, endpoint vulnerability management, and ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... Configure, maintain, and deploy system images, software packages, and endpoint devices * Support ...

Assurety Consulting Inc

IT Support Analyst

Sterling, VA · On-site

$60K - $65K/yr

This role is ideal for someone who wants hands-on experience across modern SaaS platforms, endpoint management, cybersecurity operations, and operational IT support within a growing consulting ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with ... Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

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Endpoint Support Analyst information

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How much do endpoint support analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for endpoint support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges Endpoint Support Analysts face when troubleshooting user devices, and how can they effectively overcome them?

Endpoint Support Analysts often encounter challenges such as diagnosing issues with a diverse array of hardware and software configurations, managing remote troubleshooting, and balancing urgent support requests. To overcome these, analysts rely on strong problem-solving skills, effective communication with users, and up-to-date knowledge of the organization's technology stack. Leveraging remote access tools and thorough documentation also helps streamline the support process and ensures consistent resolution of issues.

Is SOC an entry level job?

A Security Operations Center (SOC) analyst role is typically considered an entry-level or early-career position, especially for those with foundational knowledge of cybersecurity, network monitoring, and security tools. However, some SOC roles may require prior experience or certifications such as CompTIA Security+ or Certified SOC Analyst (CSA).

What does an endpoint analyst do?

An endpoint support analyst is responsible for managing and troubleshooting issues related to computer endpoints such as desktops, laptops, and mobile devices. They ensure endpoint security, perform software updates, and support users in resolving technical problems, often using tools like remote management software and security protocols.

What are the key skills and qualifications needed to thrive as an Endpoint Support Analyst, and why are they important?

To thrive as an Endpoint Support Analyst, you need expertise in troubleshooting, hardware and software support, and a solid understanding of operating systems and network fundamentals, typically supported by an associate's or bachelor's degree in IT or related certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote desktop tools, ticketing systems such as ServiceNow, and endpoint management platforms like SCCM or Intune is essential. Strong communication, problem-solving abilities, and customer service skills help you effectively interact with end-users and resolve issues efficiently. These skills ensure prompt, secure, and effective support for users, minimizing downtime and maintaining organizational productivity.

What are Endpoint Support Analysts?

Endpoint Support Analysts are IT professionals who provide technical support and maintenance for end-user devices such as desktops, laptops, mobile devices, and peripherals within an organization. They help troubleshoot hardware and software issues, perform system updates, and ensure devices are secure and compliant with company policies. These analysts work closely with employees to resolve technical problems and often assist in deploying new technology or software. Their role is vital for maintaining productivity by minimizing device downtime and ensuring users have reliable access to necessary tools.

What jobs in the US pay 300,000 a year?

For an Endpoint Support Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced certifications, and senior-level responsibilities. Such compensation is more common in executive or highly specialized IT roles, including cybersecurity managers or IT directors, rather than standard support analyst positions. Most support analysts earn lower salaries, with higher pay levels associated with leadership, strategic roles, or those in high-demand industries.

What is an endpoint support analyst?

An endpoint support analyst is a IT professional who manages and troubleshoots end-user devices such as computers, laptops, and mobile devices. They often use remote support tools, diagnose hardware and software issues, and ensure devices are secure and functioning properly within an organization’s network.

What is the difference between Endpoint Support Analyst vs Network Support Specialist?

AspectEndpoint Support AnalystNetwork Support Specialist
Required CertificationsCompTIA A+, Microsoft certificationsCCNA, CompTIA Network+
Work EnvironmentHelpdesk, IT support teams, end-user devicesNetwork infrastructure, servers, routers, switches
Employer & Industry UsageTech companies, corporate IT departmentsTelecommunications, enterprise networks
Common Search & ComparisonFocuses on end-user device supportFocuses on network infrastructure support

The Endpoint Support Analyst primarily handles end-user devices like laptops, desktops, and peripherals, providing troubleshooting and support. In contrast, the Network Support Specialist focuses on maintaining and troubleshooting network infrastructure such as routers and switches. While both roles require technical certifications and work within IT environments, their focus areas differ, making each role essential for comprehensive IT support.

What cities are hiring for Endpoint Support Analyst jobs? Cities with the most Endpoint Support Analyst job openings:
What states have the most Endpoint Support Analyst jobs? States with the most job openings for Endpoint Support Analyst jobs include:
Infographic showing various Endpoint Support Analyst job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Support Analyst - Palmer Consulting

Support Analyst - Palmer Consulting

Power Construction

Lisle, IL • On-site

Full-time

Posted 20 days ago

Job description

About Palmer
Founded by construction leaders within Power Construction, Palmer is a professional services consulting firm helping organizations integrate people, processes, data, and technology to drive measurable business outcomes. Palmer operates as a dedicated group delivering business process improvement, organizational strategy, data analytics, ERP optimization, and systems integration solutions to contractors across the US.
POSITION SUMMARY
The Support Analyst is responsible for providing day-to-day technical support for both internal staff and external clients, ensuring reliable, secure, and efficient use of technologies. This role delivers hands-on support across Microsoft 365 administration, endpoint and cloud device management, and helpdesk operations, while maintaining strong communication and documentation standards.
The Support Analyst works independently to resolve issues from initial intake through resolution, supports onboarding and offboarding activities, and contributes to operational excellence by identifying recurring issues and opportunities for process improvement. This position requires a client-focused mindset, strong technical troubleshooting skills, and the ability to balance internal and client-facing support needs within a consulting and managed services environment.
KEY RESPONSIBILITIES
Microsoft 365 Administration
  • Utilize Microsoft 365 admin portals to support Exchange Online, SharePoint, OneDrive, Teams, and security/compliance features.
  • Troubleshoot issues related to access, licensing, mail flow, and application behavior.

Endpoint & Cloud Management
  • Administer Microsoft Intune for device configuration, compliance policies, app deployment, and Autopilot provisioning.
  • Manage Windows update deployment and ensure compliance across all endpoints.
  • Maintain and monitor cloud-based security controls, including identity protection, MFA, conditional access, and device security baselines.
  • Support and administer Azure AD/Entra ID user and group management.

Helpdesk Support
  • Handle a mixed queue of internal and client-facing support requests.
  • Provide timely, accurate, and professional troubleshooting across Windows endpoints, Microsoft 365 apps, networking basics, and security tools.
  • Document all work clearly and maintain strong communication with end users.

Operational Execution
  • Work independently with minimal need for escalation, demonstrating strong problem ownership.
  • Take responsibility for issues from initial report through final resolution.
  • Identify recurring issues and contribute to process improvement and knowledgebase updates.
  • Assist with onboarding/offboarding procedures, device setup, and license assignments.
  • Complete other internal and client projects and tasks assigned.
  • Identify opportunities to standardize solutions while accommodating client-specific needs.

QUALITIES FOR SUCCESS
  1. Client-focused and relationship-driven mindset
  2. Strong prioritization and decision-making skills
  3. Ability to communicate effectively with both technical teams and clients professionals
  4. Comfortable managing ambiguity, scope, and competing client needs
  5. Background in consulting, managed services, or client-delivered solutions
  6. Minimum of 3 years of experience in a similar role.

TECHNICAL SKILLS & KNOWLEDGE
  • Strong expertise with Microsoft Intune, including device compliance, configuration profiles, and update management.
  • Hands-on experience with Azure administration and Microsoft 365 portals.
  • Proficiency in Windows update deployment, endpoint governance, and cloud-based security features.
  • Excellent technical troubleshooting across Windows 10/11, M365 applications, and identity services.
  • Strong customer service, communication, and follow-through.
  • A demonstrated ability to troubleshoot independently and see problems through to completion.
  • Excellent presentation, communication, and relationship management skills

COMPENSATION DETAILS:
Salary Range: $90,000-$10,000
Compensation for this role includes a base salary plus an annual discretionary bonus. Details on our benefits can be found on the Benefits tab within the Careers section of the website.
Power Construction is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Power Construction is committed to increasing opportunities for historically disadvantaged workers (including women and members of disproportionately affected racial and ethnic groups), as well as residents of marginalized communities.

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