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End User Jobs in Ohio (NOW HIRING)

MRI Software

User Experience Lead

Cleveland, OH · On-site

$162K/yr

Demonstrated ability to own end-to-end UX quality across a major initiative or product family, with accountability for outcomes. * Experience coordinating design work across multiple designers or ...

MRI Software

User Experience Lead

Cleveland, OH · On-site

$162K/yr

Demonstrated ability to own end-to-end UX quality across a major initiative or product family, with accountability for outcomes. * Experience coordinating design work across multiple designers or ...

Mbandw

Service Desk Technician

Cleveland, OH · On-site

The End User Service Desk Technician is responsible for Tier 1 and certain Tier 2 tasks. This includes working service desk tickets for end users, windows server administration, and phone operations ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

Delaware Nation Industries

Provide first-level end-user technical support and resolve issues in an efficient, professional manner. * Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP ...

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End User information

What does an end user specialist do?

An end user specialist provides technical support and assistance to users of computer systems, software, or hardware. They troubleshoot issues, install updates, and ensure users can effectively operate technology tools, often using help desk software and technical knowledge. This role requires strong communication skills and familiarity with relevant systems or applications.

What are the key skills and qualifications needed to thrive as an end user, and why are they important?

To thrive as an End User, you should have basic computer literacy, familiarity with commonly used applications, and the ability to follow standard operating procedures. Comfort with tools such as Microsoft Office, web browsers, and company-specific software is typically expected. Strong communication, problem-solving skills, and adaptability help users effectively interact with support teams and embrace new technologies. These skills ensure efficient use of systems, minimize errors, and support seamless workflow within the organization.

What is the difference between End User vs Software Tester?

AspectEnd UserSoftware Tester
Required credentialsBasic computer skills, sometimes certifications depending on industryKnowledge of testing methodologies, certifications like ISTQB often preferred
Work environmentUses software in daily tasks, typically in office or remote settingsTests software in controlled environments, often in labs or testing centers
Employer and industry usageEnd users are customers or employees using the productTesters are employed by companies to ensure software quality
Search and comparison intentLooking to understand user roles and responsibilitiesSeeking info on testing roles and skills required

In summary, End Users are the individuals who utilize software for their daily tasks, while Software Testers focus on evaluating and ensuring the quality of that software before release. Both roles are essential but serve different purposes within the software development lifecycle.

What are some common challenges end users face when adapting to new software systems in an organization?

End users often encounter challenges such as learning new interfaces, adjusting to updated workflows, and understanding new features when adapting to new software systems. These changes can initially cause decreases in productivity or confidence, especially if thorough training and support are not provided. Organizations typically address these challenges by offering user training sessions, clear documentation, and responsive IT support to ensure a smooth transition and help end users become comfortable and efficient with the new tools.

What is an end user?

End users are the individuals who ultimately use a product, service, or system. They are the people for whom the software, application, or technology is designed, and their needs, feedback, and experiences are critical to the success of any project. End users may not have technical expertise, so products are typically developed to be user-friendly and accessible. In business and IT contexts, understanding end users helps companies create more effective and satisfying solutions.

What is the work of end user?

An end user is a person who uses a product, software, or service directly, rather than developing or maintaining it. Their role involves operating systems, applications, or hardware to perform specific tasks, often requiring basic technical skills and familiarity with the tools they use.
What are the most commonly searched types of End User jobs in Ohio? The most popular types of End User jobs in Ohio are:
End User jobs near you
Infographic showing various End User job openings in Ohio as of July 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Manager, Information Technology - End User Support

Battelle Memorial Institute

Columbus, OH • On-site

$91K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Battelle Memorial Institute rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

42nd of 120 rated laboratories

Job description

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
Job Summary
Manages, plans, and leads department(s) within Corporate Information Technology (CIT). Leads, implements, and supports strategy, technology and operations. Develops, modifies, and executes CIT policies and procedures to ensure consistency of operations.
Responsibilities
  • Defines and implements strategic plan to support and enhance Battelle's business.
  • Leads and manages teams and projects to expand and enhance information technology functions; ensures work is performed in a timely, efficient manner adhering to Battelle and CIT objectives and standards.
  • Evaluates and recommends new technology that can be used to enhance the productivity and effectiveness of staff and supports the objectives of the organization. Plans for the integration of technologies into existing systems.
  • Provides input to the annual budget preparation and manages department(s) budget.
  • May provide support for business applications including upgrades, replacement, and new applications.
  • Provides leadership to the department(s) by defining, documenting, and reinforcing the standard processes to increase consistency and quality in both deliverables and solutions.
  • Keeping well-informed of technological advances, trends and products relative to department(s) managed; maintains a current knowledge base of information technology and evaluates new concepts and techniques for use to solve business problems.
  • Establishes staff goals and objectives; provides constant feedback; prepares and delivers performance reviews; administers compensation and responds to affirmative action needs.
  • Fosters an inclusive and collaborative environment and continues to adhere and promote Battelle's core values.
  • Continually evaluates staff to assure the right skills are present and the team is appropriately staffed to meet Battelle & CIT strategic direction and project needs.
  • Assures effective operations and delivery of services through the selection, development, and recognition of staff members.
  • Evaluates outsourcing vs. hiring for labor. Manages contractors and staff augmentation in addition to full time employees.

Key Qualifications
  • Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years' experience in Information Technology; or an equivalent combination of education and or experience in a related field.
  • Ability to function as a proactive strategic partner with Senior Management to identify, plan and implement CIT programs designed to achieve organizational goals.
  • Effective verbal and written communication, organization and time management, planning and delegation skills
  • May require knowledge and/or certification specific to departments(s) managed.
  • Experience in business process and system analysis.

Preferred Qualifications
  • Master's degree.
  • Prior management experience.
  • Thorough knowledge of Battelle operating policies, practices and procedures.

Benefits: Live an Extraordinary Life
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
  • Balance life through a compressed work schedule: Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
  • Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs .
  • Take time to recharge: You get paid time off to support work-life balance and keep motivated.
  • Prioritize wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
  • Better together: Coverage for partners, gender-affirming care and health support, and family formation support.
  • Build your financial future: Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
  • Advance your education: Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
  • Apply your talent to challenging and meaningful projects
  • Receive select funding to pursue ideas in scientific and technological discovery
  • Partner with world-class experts in a collaborative environment
  • Nurture and develop the next generation of scientific leaders
  • Give back to and improve our communities

Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit www.battelle.org/careers

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