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End User Support Jobs in Boston, MA (NOW HIRING)

NEPC, LLC

IT Support Specialist

Boston, MA · On-site

End-User Support * Provide advanced technical support for Windows 11, Microsoft 365, and associated productivity tools (e.g., Adobe Acrobat, Microsoft Teams). * Diagnose and resolve complex hardware ...

NEPC, LLC

IT Support Specialist

Boston, MA

End-User Support * Provide advanced technical support for Windows 11, Microsoft 365, and associated productivity tools (e.g., Adobe Acrobat, Microsoft Teams). * Diagnose and resolve complex hardware ...

F2Onsite

Be Seen First

Level 2 Desktop Support Technician

Marlborough, MA · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy, image, and troubleshoot desktop and laptop computers. * Support Windows 10/11 and Microsoft 365 ...

Service Global, Inc

Desktop Support L1

Framingham, MA · On-site

Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management ...

Walden Robotics

Senior IT Support Engineer

Cambridge, MA · On-site

$175K - $227K/yr

  • Retirement

  • PTO

Build and maintain the end-user IT roadmap in partnership with the Head of IT; sequence work ... Own Tier 1/2 support for device, account, access, productivity, connectivity, and conference room ...

M.S. Walker Inc.

Service Desk Support Analyst

Norwood, MA

$55K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Roughly 80 percent Tier 1 end user support and device setup, 20 percent documentation, knowledge base, and support improvement. Salary Range: $55,000 to $70,000 annually, based on experience and ...

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All JobsEnd User Support JobsEnd User Support Jobs in Boston, MA

End User Support information

See Boston, MA salary details

$10

$29

$48

How much do end user support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for end user support in Boston, MA is $29.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $35.00 per hour, depending on experience, location, and employer.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring users can continue their work with minimal disruption.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What skills are needed for end user support?

End user support professionals need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and familiarity with common operating systems, applications, and troubleshooting tools. Customer service skills and patience are also important to effectively assist users and ensure a positive experience.
End User Support jobs near you
Infographic showing various End User Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,104 per year, or $29.9 per hour.

End User Computing - Desktop Administrator

Tata Consultancy Service Limited

Norwood, MA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Desktop support
SCCM
Imaging and Patch Management
Software Distribution
Good communication
o Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
o Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
o Remote support & troubleshooting of end user issues
o Windows OS, MacBook support
o Zscaler troubleshooting
o The Engineer is responsible for managing and support end-end Remote Desktop related activities
o Should be able to understand business, technical requirements, and provide solution, design and implementation approach for SCCM, Intune and Windows 10
o Must have prior experience in Design and Implementation of SCCM hierarchy
Must have prior experience of Design and Implement migration to SCCM from other tools
#LI-CM2
Salary Range: $ 65,000-$ 85,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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