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End User Support Jobs in Boston, MA (NOW HIRING)

Point32Health

End User Support Specialist

Canton, MA · On-site

Job Summary Provide technical and break/fix support for all End User hardware and software; peripherals such as printers, and mobile devices; respond to incoming incidents: diagnose and ...

Service Global, Inc

Desktop Support L1

Somerville, MA · On-site

$22 - $28/hr

Provide customer-facing end-user support that includes: * Install and configure desktops, laptops, mobile devices, and associated peripherals and related software. * Perform Break Fix, Desk Side ...

HealthDrive

IT Support Specialist II

Framingham, MA · Hybrid

$26.44 - $36.05/hr

The Specialist II participates in the team's first responder rotation and carries general end-user support volume alongside their area of depth. Work Environment Works within policies of HealthDrive.

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

Provides end user support and technical issue resolution * Troubleshoots/repairs personal computer based system access software and security software. * Troubleshoots/repairs terminals, printers ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

Provides end user support and technical issue resolution * Troubleshoots/repairs personal computer based system access software and security software. * Troubleshoots/repairs terminals, printers ...

Feuji Inc

Sr. Onsite Support Engineer

Needham, MA · On-site

Position Summary The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable ...

RL Recruiting

Tech Support Engineer III (473)

Boston, MA · Remote

$35 - $45/hr

In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments. While this position ...

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End User Support information

See Boston, MA salary details

$10

$29

$48

How much do end user support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for end user support in Boston, MA is $29.86, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $35.00 per hour, depending on experience, location, and employer.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring users can continue their work with minimal disruption.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What skills are needed for end user support?

End user support professionals need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and familiarity with common operating systems, applications, and troubleshooting tools. Customer service skills and patience are also important to effectively assist users and ensure a positive experience.
End User Support jobs near you
Infographic showing various End User Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,104 per year, or $29.9 per hour.

End User Support Specialist

Point32Health

Canton, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Who We Are
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.
Job Summary
Provide technical and break/fix support for all End User hardware and software; peripherals such as printers, and mobile devices; respond to incoming incidents: diagnose and troubleshooting problems; coordinate End User hardware and software installations, and provide end-user training on desktop hardware, software, and telephone systems. Support asset functions (imaging, wiping, equipment deliveries and setup, task management in ServiceNow, support end user lifecycle management as requested).
Job Description
Key Responsibilities/Duties - what you will be doing (top five)
  • Diagnose and resolve End User devices/peripherals related to hardware and software issues logged as incidents into the ITSM
  • Install, configure, maintain, and upgrade end user devices including laptops, printers and mobile devices in a highly secure networked environment
  • Perform client software installation and configuration
  • Provide end-to-end user endpoint support from request through deployment, including receiving, imaging/configuration, assignment, returns/recovery, and secure disposition, keeping device records current
  • Support compliance by following standard software deployment practices and ensuring device and software records are accurate; escalate exceptions as needed
  • Maintain the highest-level possible technical computer systems technology skills/knowledge with constant education through individual CBT and/or classroom (physical and/or virtual)
  • Participating in onsite drop in End User support
  • Other duties and projects assigned.

Qualifications - what you need to perform the job
Certification and Licensure
  • CompTIA A+ Preferred

Education
  • Required (minimum): High School Diploma
  • Preferred: Bachelor's degree in a related field

Experience
  • Required (minimum): 0-1-year experience in related field
  • Preferred: 1-2-year experience in related field

Skill Requirements
  • Requires strong technical skills and aptitude for learning new software programs, performing hardware and installing applications.
  • Requires strong analytical and problem-solving skills, decision-making ability and the ability to work well under stress and time pressures.
  • Requires strong interpersonal skills.
  • Requires the ability to effectively communicate with customers and provide high quality customer service and support.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):
  • Must be able to work under normal office conditions and work from home as required.
  • Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
  • May be required to work additional hours beyond standard work schedule./
  • Hybrid workforce available

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
Salary Range
$22.05 -$33.08
Compensation & Total Rewards Overview
The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
  • Medical, dental and vision coverage
  • Retirement plans
  • Paid time off
  • Employer-paid life and disability insurance with additional buy-up coverage options
  • Tuition program
  • Well-being benefits
  • Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org

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