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End User Support Jobs in Virginia (NOW HIRING)

F2Onsite

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Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy, image, and troubleshoot desktop and laptop computers. * Support Windows 10/11 and Microsoft 365 ...

finnegan

IT Support Specialist

Reston, VA · On-site

$38.60 - $43.08/hr

Responds to onsite end user support issues regarding event or meeting concerns and facilitates the proper use of required technology to allow for a successful experience. * Responds to telephone ...

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

End-User Support, Help Desk Operations, Hardware & Desktop, Microsoft 365 & Endpoint Management, Audiovisual & Video Conferencing, Networking, Security & Access Management, Onboarding & Provisioning ...

tbc

IT Support Technician (Roanoke)

Roanoke, VA

$21 - $29/hr

Provides end-user support and training as needed * Maintains computer documentation on the following: * Help Desk "how-to's" * Install checklists * Hardware/Software Inventory * Prepares and submits ...

Virginia Green

IT Support Specialist

Richmond, VA · On-site

$55K - $65K/yr

This role focuses on end user support, device and system administration, incident resolution, and continuous improvement of IT services. The position works closely with the IT Manager, internal IT ...

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End User Support information

See Virginia salary details

$10

$27

$44

How much do end user support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for end user support in Virginia is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $31.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring users can continue their work with minimal disruption.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What skills are needed for end user support?

End user support professionals need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and familiarity with common operating systems, applications, and troubleshooting tools. Customer service skills and patience are also important to effectively assist users and ensure a positive experience.
What cities in Virginia are hiring for End User Support jobs? Cities in Virginia with the most End User Support job openings:
End User Support jobs near you
Infographic showing various End User Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,681 per year, or $27.3 per hour.

Level 2 Desktop Support Technician

F2Onsite

Salem, VA • On-site

$23 - $25/hr

Contractor

Medical, Dental, Vision

Posted 10 days ago

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Job description

Position Summary

We are seeking an experienced Level 2 Desktop Support / End User Support Technician to provide onsite IT support in a professional enterprise environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting Windows desktops, laptops, printers, and end users.


Responsibilities

  • Provide Level 2 desktop and end user support for hardware and software issues.
  • Configure, deploy, image, and troubleshoot desktop and laptop computers.
  • Support Windows 10/11 and Microsoft 365 applications.
  • Troubleshoot printers, peripherals, docking stations, and other endpoint devices.
  • Perform IMAC (Install, Move, Add, Change) activities.
  • Diagnose and resolve hardware, software, and basic network connectivity issues.
  • Assist with workstation deployments, hardware refreshes, and office moves.
  • Support conference room technology and peripheral devices as needed.
  • Create and update support tickets with detailed documentation.
  • Coordinate with remote support teams and escalate issues when appropriate.
  • Deliver exceptional customer service while supporting end users onsite.

Required Skills

  • 2+ years of Level 2 Desktop Support or End User Support experience.
  • Strong Windows 10/11 troubleshooting skills.
  • Experience supporting Microsoft Office/Microsoft 365.
  • Hardware break/fix and deployment experience.
  • Experience with printer and peripheral support.
  • Basic Active Directory knowledge (user accounts, password resets, group membership).
  • Basic networking knowledge (TCP/IP, DNS, DHCP, connectivity troubleshooting).
  • Excellent communication and customer service skills.
  • Ability to work independently in a fast-paced environment.


Preferred Skills

  • Experience with SCCM, Intune, or Microsoft Endpoint Manager.
  • Experience with ServiceNow or another ITSM platform.
  • Experience supporting enterprise environments.


Contract Details

  • Location: Salem, VA
  • Duration: 12-month contract
  • Schedule: Monday–Friday during business hours (40 hours/week)
  • Potential for contract extension based on performance and business needs.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

F2ONSITE logo

About F2ONSITE

Sourced by ZipRecruiter

Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2007

Social media

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