ZipRecruiter

Log In

1

End User Support Jobs in Virginia (NOW HIRING)

cna

User Computing Administrator I

Arlington, VA · Hybrid

Resolves end user support requests related to the user computing environment in accordance with established best practices and procedures. Diagnoses and solves operating system, network and ...

cna

User Computing Administrator I

Arlington, VA · Hybrid

Resolves end user support requests related to the user computing environment in accordance with established best practices and procedures. Diagnoses and solves operating system, network and ...

VB Spine

Lead End User Services Engineer

Leesburg, VA · On-site

$110K - $120K/yr

Provide Tier 3 end-user support, including advanced troubleshooting and root-cause analysis. * Support engineering, automation, escalations, and proactive reduction of recurring endpoint issues.

F2Onsite

Be Seen First

Desktop Support Technician

Salem, VA · On-site

$28 - $30/hr

Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy, image, and troubleshoot desktop and laptop computers. * Support Windows 10/11 and Microsoft 365 ...

SAIC

End User Computing Manager

Springfield, VA · On-site

$120K - $160K/yr

ORA_ON_SITE Description SAIC is seeking a highly skilled and motivated  End User Computing ... This position will support our MAJESTIC Joint Program Office (JPO) Team and requires an experienced ...

SAIC

End User Computing Manager

Springfield, VA · On-site

$120K - $160K/yr

Description SAIC is seeking a highly skilled and motivated End User Computing Manager to lead and ... This position will support our MAJESTIC Joint Program Office (JPO) Team and requires an experienced ...

SAIC

End User Computing Manager

Springfield, VA · On-site

$120K - $160K/yr

ORA_ON_SITE Description SAIC is seeking a highly skilled and motivated End User Computing Manager ... This position will support our MAJESTIC Joint Program Office (JPO) Team and requires an experienced ...

F2Onsite

Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy, image, and troubleshoot desktop and laptop computers. * Support Windows 10/11 and Microsoft 365 ...

previous page

Showing results 41-60

All JobsEnd User Support JobsEnd User Support Jobs in Virginia

End User Support information

See Virginia salary details

$10

$27

$44

How much do end user support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for end user support in Virginia is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $31.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring smooth technology use for end users.

What cities in Virginia are hiring for End User Support jobs?

Cities in Virginia with the most End User Support job openings:

End User Support jobs near you
Infographic showing various End User Support job openings in Virginia as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,681 per year, or $27.3 per hour.

User Computing Administrator I

Arlington, VA • Hybrid

cna
See more jobs at cnaexternal

Full-time

Re-posted 6 days ago

Job description

JOB DESCRIPTION AND/OR DUTIES

1. User Support:  Resolves end user support requests related to the user computing environment in accordance with established best practices and procedures.  Diagnoses and solves operating system, network and application problems with user computing environments. Assists with maintenance of user computing training materials and systems documentation for educating end users and new IT staff. Documents resolution of requests in the ticketing system software. Provides AV support as needed

2. User Equipment Management:  Assists with the deployment of desktops, laptops, thin clients, printers, scanners and other end user equipment, including configuration of hardware and operating systems as well as installation of standard and custom applications in accordance with established best practices and procedures. Ensures proper licensing is in place for all software installed. Assists with the maintenance of images for desktop and laptop systems. Assists with monitoring and testing of system performance. Maintains current knowledge of user computing technology.   

3. Computer Security: Assists in maintaining the security of the user computing environment based on established procedures and IT Security guidiance. Reviews and deploys new Windows service packs, hot fixes, system updates, and other vendor-supplied patches according to best practices. Implements and executes corporate-wide anti-malware plan, updating security software through automated and manual means on a regular basis or as needed.   

4. Projects: Participates as a team member with management, other team members, and end-users on projects; executes project tasks according to plan and schedule.   

5. Performs other duties as assigned.   

JOB REQUIREMENTS

1. Education: Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience required; Security+ or other approved DoD 8570 IAT II security certification required or ability to achieve within 6 months of hire

2. Experience: 3 years of user support or equivalent experience required.   

3. Skills: Strong interpersonal skills are required for interfacing with department members, internal customers, and vendor representatives; good information organization skills; ability to write clear, concise, and accurate documentation and provide training. Demonstrated initiative and ability to work well with others; excellent customer service skills; willingness to work and stay current with new technologies and work additional hours when required; and good oral and written communications skills.   Technical skills including basic understanding of standard desktop operating systems (Windows, Mac, etc.), and standard desktop applications (Microsoft Office, Outlook, Adobe Acrobat, etc.). Basic understanding & application of desktop imaging software along with basic level Active Directory knowledge.

4. Other: Able to lift 30 lbs. (e.g. computer and AV equipment), able to walk (to end user stations) and bend (to install and connect equipment). Ability to obtain and maintain a Secret Security Clearance. Ability to obtain and maintain Security+ or other approved DoD 8570 IAT II security certification within 6 months of hiring.

5. Remote/Hybrid Work Eligibility: This position is eligible for telecommuting or hybrid work arrangements at the discretion of the Supervisor.  Employees may be required to work at CNA headquarters or other work locations resulting in changes to the scheduled telecommuting or hybrid work arrangements.

Apply