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End User Support Jobs in Virginia (NOW HIRING)

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Passionate about programming, passionate about quality and enjoy communicating and working with end ...

VT Group (VTG)

User Support Specialist

Reston, VA · On-site

... with end-users. • Work in a team environment. • Provide technical support for multiple ... basic user and application administration support, including user account management and ...

VTG

User Support Specialist

Reston, VA · On-site

Overview VTG is seeking a User Support Specialist to support National Security customers. What will ... Passionate about programming, passionate about quality and enjoy communicating and working with end ...

Southern Company

Analyst Sr, End User

Virginia Beach, VA · On-site

$78K - $103K/yr

This role delivers dedicated executive technical support at the Virginia Natural Gas Headquarters, serving as the primary point of contact for leadership technology needs. It owns the end-to-end ...

Southern Company

Analyst Sr, End User

Virginia Beach, VA · On-site

$83K - $110K/yr

This role delivers dedicated executive technical support at the Virginia Natural Gas Headquarters, serving as the primary point of contact for leadership technology needs. It owns the end-to-end ...

F2Onsite

Be Seen First

Level 2 Desktop Support Technician

Salem, VA · On-site

$23 - $25/hr

Provide Level 2 desktop and end user support for hardware and software issues. * Configure, deploy, image, and troubleshoot desktop and laptop computers. * Support Windows 10/11 and Microsoft 365 ...

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All JobsEnd User Support JobsEnd User Support Jobs in Virginia

End User Support information

See Virginia salary details

$10

$27

$44

How much do end user support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for end user support in Virginia is $27.25, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $31.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring users can continue their work with minimal disruption.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What skills are needed for end user support?

End user support professionals need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and familiarity with common operating systems, applications, and troubleshooting tools. Customer service skills and patience are also important to effectively assist users and ensure a positive experience.
What cities in Virginia are hiring for End User Support jobs? Cities in Virginia with the most End User Support job openings:
End User Support jobs near you
Infographic showing various End User Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,681 per year, or $27.3 per hour.

User Support Specialist

VTG

Reston, VA • On-site

Full-time

Re-posted 15 days ago

Job description

Overview

VTG is seeking a User Support Specialist to support National Security customers.


What will you do?
  • Design, develop, troubleshoot, and debug complex software applications.
  • Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
  • Work in a team environment.
  • Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS),
  • Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
  • Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

Do you have what it takes?

Required Qualifications:

  • Active TS/SCI with Polygraph
  • Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
  • Associates and five or No degree and seven years related work experience.
  • Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
  • Five years of experience with workflow design and management.
  • Five years of experience performing user account administration and user access control.
  • Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
  • Three years of experience triaging system errors for a database-driven information system.
Desired Qualifications:
  • 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
  • Familiarity with IT Service Management and Best Practices.
Qualifications:

Required Qualifications:

  • Active TS/SCI with Polygraph
  • Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
  • Associates and five or No degree and seven years related work experience.
  • Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
  • Five years of experience with workflow design and management.
  • Five years of experience performing user account administration and user access control.
  • Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
  • Three years of experience triaging system errors for a database-driven information system.
Desired Qualifications:
  • 3 years of experience with SQL queries, Oracle DB experience and legacy applications / complex systems.
  • Familiarity with IT Service Management and Best Practices.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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