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End User Support Jobs in Florida (NOW HIRING)

Hanwha Power

End User Support Specialist

Jupiter, FL · On-site

Hanwha Power is seeking an End User Support Specialist responsible for managing and supporting client endpoint devices and services. The role includes providing technical support, managing IT systems ...

ConfigUSA

End User Computing

Miami, FL · On-site

Ensure successful execution of end-user device refresh lifecycle covering: o Asset assignment o ... Support Model: Combination of onsite and remote user support. _____ Required Skills ...

Orlando Health

Mgr, End User Device Ops

Orlando, FL · On-site

This leader is responsible for ensuring reliable, responsive, and standardized end-user technology services that support clinical care, business operations, and executive functions across hospitals ...

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End User Support information

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How much do end user support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for end user support in Florida is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $24.09 per hour, depending on experience, location, and employer.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring users can continue their work with minimal disruption.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What skills are needed for end user support?

End user support professionals need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve hardware and software problems, and familiarity with common operating systems, applications, and troubleshooting tools. Customer service skills and patience are also important to effectively assist users and ensure a positive experience.
What cities in Florida are hiring for End User Support jobs? Cities in Florida with the most End User Support job openings:
End User Support jobs near you
Infographic showing various End User Support job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,724 per year, or $20.5 per hour.

End User Support Specialist

Power Systems Mfg., LLC

Jupiter, FL • On-site

Full-time

Re-posted 4 days ago

Job description

POSITION: End User Support Specialist

LOCATION: Jupiter, FL.

STATUS: Hourly Non-Exempt

JOB SUMMARY

The End User Support Specialist is responsible for managing and supporting our client endpoint devices and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the job include, but are not limited to, the following:

  • Knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, Microsoft O365/SharePoint, Microsoft Teams, Microsoft Edge, Google Chrome, Firefox, Adobe PDF Reader and Writer, Antivirus software (Sentinel One), Lotus Notes.
  • Knowledge of and supporting ERP systems such as SAP.
  • In depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations.
  • Administration and management of SharePoint O365 and Teams sites.
  • Active Directory administration: user account create/delete, security group mapping, login scripts.
  • Perform configuration, imaging and staging services on laptop and desktop computers.
  • Provide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate.
  • Maintain accurate IT equipment inventory databases.
  • Work closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure.
  • Gather requirements, design, and deploy solutions to meet business needs.
  • Design migration projects as a technical lead
  • Evaluation, creation and management of scripts
  • Management and responsibility of ancillary systems such as email security, backups, and security
  • Take ownership of critical service and senior stakeholder issues, including user communications as appropriate.
  • Respond to support queues promptly and document incidents accurately and simultaneously into the case management system.
  • Monitor and enforce system security guidelines for clients
  • Adhere to procedures and escalation processes as defined by Management.
  • Provide exceptional customer service to all clients.
  • Proactively support and maintain effective user relationships by educating clients on system capabilities
  • Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
  • Provide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity.
  • Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
  • Experience of writing procedural and/or support documentation
  • Knowledge and experience on Remote Management tools: Microsoft Teams, SCCM and Intune.
  • Build and maintain effective and productive working relationships with colleagues, key stakeholders, our third-party partners, and suppliers, support the company’s mission and business objectives.
  • Other duties as assigned.

MINIMUM REQUIREMENTS

Education & Training

  • Bachelor’s Degree and or technical certificate with equivalent work experience
  • Certifications (Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL) preferred.

Skills/Experience

  • Experience deploying and managing Identity Management (Active Directory, Azure Active Directory)
  • 3+ years of experience using Intune for end point management and security compliance.
  • 5+ years of experience supporting Microsoft 365, including, but not limited to, Teams, Enterprises Mobility and Security Suite, and Azure Active Directory
  • Understanding of networking concepts and integration to LAN/WAN technologies
  • Experienced with Windows Server Operating Systems
  • Strong working knowledge of Microsoft Security Solutions
  • Experience of working effectively within a team and collaborating with others to achieve a goal.
  • Experienced documenting processes for support teams and end users
  • Excellent verbal and written communication skills
  • Experienced working within the ITIL frameworks
  • Experience of delivering a high level of customer service
  • Excellent organizational skills with the ability to multi-task
  • Process-oriented thinking, strong planning, and project management skills
  • Goal oriented with a track record of driving through to completion meeting deadlines.
  • Strong analytical and problem-solving ability
  • Ability to work within an on-call rotation as well as nights and weekends.
  • Ability to grow and learn new technologies.

Equal Opportunity Employer Veterans/Disabled