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End User Support Jobs in Connecticut (NOW HIRING)

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas. * Deliver and coordinate 24/7 white-glove support for executives ...

TEKsystems

Desktop Support

Hartford, CT

$20 - $25/hr

Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage ... Support workstation setups, moves, additions, and equipment replacements. * Respond to service ...

TEKsystems

Desktop Support

New London, CT

$20 - $25/hr

Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage ... Support workstation setups, moves, additions, and equipment replacements. * Respond to service ...

TEKsystems

Desktop Support

New Haven, CT

$20 - $25/hr

Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage ... Support workstation setups, moves, additions, and equipment replacements. * Respond to service ...

Gartner

VP, Associate Support & Digital Experience

Stamford, CT · On-site

$18.25 - $23.50/hr

Reporting to the MVP, Digital Workplace & End User Services, this role owns the 24/7 Global Service Desk operating from Gartner's India centers of excellence (Gurgaon and Chennai) and onsite support ...

TEKsystems

Desktop Support

Hartford, CT

$20 - $25/hr

Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage ... Support workstation setups, moves, additions, and equipment replacements. * Respond to service ...

TEKsystems

Desktop Support

New London, CT

$20 - $25/hr

Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage ... Support workstation setups, moves, additions, and equipment replacements. * Respond to service ...

TEKsystems

Desktop Support

New Haven, CT

$20 - $25/hr

Install, configure, and troubleshoot multifunction printers and other end-user devices. * Manage ... Support workstation setups, moves, additions, and equipment replacements. * Respond to service ...

Pennant Services, Inc.

Senior Intune Engineer

Farmington, CT · On-site

$110K - $151K/yr

Ensure processes support reliability, security, compliance, and a consistent end-user experience Systems, Access & Security * Own endpoint platform architecture and configuration standards across ...

Pennant Services

Senior Intune Engineer

Farmington, CT · On-site

$110K - $151K/yr

Ensure processes support reliability, security, compliance, and a consistent end-user experience Systems, Access & Security * Own endpoint platform architecture and configuration standards across ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Monday-Friday, 8:00 AM - 5:00 PM Hours: 40 hours per week About the Role We are seeking a Help Desk Technician to provide Level 1 technical support, user account administration, and end-user ...

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Showing results 21-40

All JobsEnd User Support JobsEnd User Support Jobs in Connecticut

End User Support information

See Connecticut salary details

$9

$26

$42

How much do end user support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for end user support in Connecticut is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $30.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring smooth technology use for end users.
End User Support jobs near you
Infographic showing various End User Support job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,387 per year, or $26.1 per hour.

Senior Manger

Software Guidance & Assistance

Stamford, CT • On-site

Other

Re-posted 12 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an Senior Manager for a RIGHT TO HIRE assignment with one of our Global Consumer Packaged Goods clients in Stamford, CT
Responsibilities :
Senior Manager, User Support - Stamford, CT
At the firm U.S., we are building a modern nicotine business-focused on helping make a future without cigarettes a reality in America. As the U.S. businesses of the firm International, we are investing in new products, science, and capabilities to provide the approximately 25 million legal age adults who still smoke with better alternatives.
Our approach is rooted in innovation, responsible marketing, and a growing U.S. footprint that spans manufacturing, technology, and commercial operations across the country.
That creates real opportunity. You'll have the space to take ownership, develop new ideas, and contribute to work that is shaping our business and the category. We're looking for people who are curious, collaborative, and motivated by progress-because the scale of what we're building creates room to grow in different directions.
Our U.S. headquarters in Stamford, Connecticut, is at the center of it all-just steps from the Metro North station with direct access to New York City, and connected to a national network of teams driving impact across the country.
About The Role As the firm continues to transform its U.S. business, reliable and user-centric IT support is critical to productivity, employee experience, and business continuity. We are looking for a strong people leader to serve as the senior User Support lead for the U.S., ensuring high-quality end-user services, driving operational excellence, and translating business needs into practical technology support solutions.
Your Day-to-Day
  • Lead the U.S. User Support function, ensuring stable, secure, and responsive end-user services across devices, workplace technology, and local IT support operations.
  • Act as the key IT partner for U.S. business stakeholders, translating user and business needs into support priorities, service improvements, and practical solutions.
  • Oversee day-to-day support delivery, incident response, service performance, and escalation management to meet end-user needs and operational expectations.
  • Drive continuous improvement in support processes, automation, and standardization to improve service quality, efficiency, and user satisfaction.
  • Lead installation, configuration, upgrade, and maintenance activities for end-user computing environments, ensuring performance, availability, and security within operational guidelines.
  • Plan for and respond to service outages and technical issues, coordinating across internal teams and external partners to restore service quickly and minimize business disruption.
  • Manage and develop team members and frontline leaders, creating a culture of accountability, collaboration, customer focus, and operational excellence.
  • Partner with global infrastructure and enterprise technology teams to align U.S. support operations with enterprise standards while addressing local business requirements.
Who We're Looking For
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.
  • Strong experience in IT support, infrastructure operations, or end-user services, ideally in a global or matrixed organization.
  • Leadership Experience: Strong experience leading IT support or infrastructure teams, including managing managers or distributed support teams in a complex business environment.
  • User Support & Infrastructure Expertise: Deep understanding of end-user support, IT systems administration, device and software lifecycle management, service performance, and operational support processes.
  • Operational Excellence: Proven ability to oversee service delivery, resolve non-routine operational issues, improve support processes, and respond effectively to service outages and technical challenges.
  • Automation & Problem Solving: Experience using scripting or automation to improve routine support activities, with strong analytical and problem-solving skills to address moderately complex technical and service issues.
  • Business & Stakeholder Mindset: Ability to communicate clearly with technical and business stakeholders, promote cooperation across functions, and translate support operations into business value and user impact.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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