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End User Support Jobs in Connecticut (NOW HIRING)

nLeague

Application Support Analyst

Hartford, CT · On-site

End-user technical support responses and resolutions * Issue triage, documentation, and tracking in Azure DevOps and JIRA * Support tickets with troubleshooting notes * Feedback documentation for ...

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas. * Deliver and coordinate 24/7 white-glove support for executives ...

TEKsystems

Desktop Support Analyst

Shelton, CT

$25 - $30/hr

Experience providing on-site end-user support in a professional environment. * Experience supporting conference room technology and video conferencing systems. * Strong troubleshooting and root-cause ...

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End User Support information

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$9

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$42

How much do end user support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for end user support in Connecticut is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $30.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support specialist?

To thrive as an End User Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote support tools, and enterprise software is essential for efficiently resolving user issues. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities ensure fast, accurate support that minimizes downtime and enhances user productivity.

What are some common challenges faced by end user support professionals, and how can they be effectively managed?

End User Support professionals often encounter challenges such as handling a high volume of support requests, addressing users with varying levels of technical proficiency, and resolving issues under time pressure. Effective management includes maintaining clear communication, prioritizing tickets based on urgency, and utilizing troubleshooting guides or knowledge bases. Collaborating with IT teams and regularly updating technical skills also help in quickly resolving complex problems, ensuring smooth operations for end users.

What does end user support do?

End user support involves assisting users with technical issues related to hardware, software, and network systems. Support specialists troubleshoot problems, provide guidance, and often use tools like remote desktop applications to resolve issues efficiently, ensuring smooth technology use for end users.
End User Support jobs near you
Infographic showing various End User Support job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 2% Temporary, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,387 per year, or $26.1 per hour.

End-User Support Technician - Systemwide

Farmington, CT • On-site

Farmington Public Schools
Elementary and Secondary Schools • 1 - 5K employees
Learn more about Farmington Public Schoolsexternal

$50K - $55K/yr

Full-time, Contractor

Medical, Life, PTO

Re-posted 21 days ago

Job description

Position Type:
Technology/Computer Technician
Date Posted:
7/23/2026
Location:
Townwide
Date Available:
Immediate
Closing Date:
08/15/2026
Farmington Public Schools: End-User Support Technician
SUMMARY: Under the supervision of the Director of Finance and Operations, this position provides hardware, software, network communications, computer support, documentation, and consultation to the organization, on resolutions and services related to computing and information technology. The position requires a level of independence, flexibility, and troubleshooting skills.
MINIMUM QUALIFICATIONS:
  • Associates degree or equivalent combination of education and training, and one or more years of experience in customer service, computer technical support, computer consulting and/or computer operations.
  • Aptitude for and willingness to develop skills in teaching, good communication ability, and excellent writing skills.
  • Demonstrated ability to work well with people, to handle technical problems, and to follow complex plans and strategies in a high energy, fast-paced environment.
  • Demonstrated ability to problem solve challenging situations.
  • Must be able to safely lift up to 40lbs unassisted on a consistent basis.

DESIRABLE QUALIFICATIONS:
  • Experience with Mac and Chrome environments.
  • Experience with enterprise level network support (wired and wireless).
  • Experience with repair of Chromebooks

SALARY: $50,000-$55,000 (depending upon experience); full medical benefits, paid vacation time,13 paid holidays, $30,000 life insurance
DUTIES AND RESPONSIBILITIES:
  • Analyzes and diagnoses computer software, hardware and communications network problems for faculty, staff, students and other computer users. Recommends corrective solutions for a wide-range of computer applications, hardware, network, communications technology and software programs.
  • Installs, locates and corrects program errors, tests, tracks and monitors a wide range of commercially available software and hardware for midrange, minicomputer or microcomputer technology as required for assignment. Requires the application of a wide range of knowledge of operating systems, server technologies, server integration, hardware, network and software programs. .
  • Prepares hard copy and on-line documentation to improve user knowledge and correct usage of computing and information technology computing facilities, applications and resources
  • Assists in the facilitation of computer usage by the faculty, students, and staff through a wide variety of means that may include surveys, newsletters, web pages, attendance at meetings, exhibitions, conferences, and district events. Orients and enables faculty to the use of the computer labs, computing resources and teaching facilities (i.e., classroom tools and Virtual Classroom).
  • Maintains and administers lab and classroom procedures, computing accounts, supplies inventories, handbooks and policies. May assist with work schedules of student consultants.
  • Maintains routine security of computing hardware and software and cleanliness of computing hardware and facilities.
  • Records, tracks, troubleshoots, surveys and reports on the computer problems.
  • Prepares and maintains logs, reports and statistical data.
  • Initiates repairs of hardware, software, networks and/or other equipment and computing peripherals. Works with other areas as necessary to escalate and/or resolve problems and tracks to ensure solutions.
  • Assists with the development of plans and processes that ensure minimum risk to services or systems due to errors.
  • Acts as liaison between users, computer operations and technical programming groups as required.
  • Stays current with technology changes and integrates software and hardware into the university where applicable and when appropriate.
  • Performs related duties as required.

Performs related duties as required.
WORK SCHEDULE: Full year (12 month position)
STARTING DATE: August 2026
Application Procedure:
Apply online at www.fpsct.org and submit resume, cover letter, 2 letters of reference and copies of all college transcripts.
The Board of Education will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, alienage, ancestry, disability (including pregnancy), genetic information, veteran status or gender identity or expression, except in the case of a bona fide occupational qualification. Questions concerning Title VI or Title IX compliance should be directed to: Veronica Ruzek, 14 Monteith Drive, Farmington, CT 06032 860-673-8270. Questions concerning Section 504 compliance should be directed to: Wendy Shepard-Bannish, 14 Monteith Drive, Farmington, CT 06032 860-677-1791.

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