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End User Support Technician Jobs (NOW HIRING)

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. * Serve as a subject matter expert and escalation point for ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

$40 - $45/hr

Description End User Services Support Specialist Position Summary End User Services Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

Description End User Services Support Specialist Position Summary End User Services Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong ...

Point32Health

End User Support Specialist

Canton, MA · On-site

Job Summary Provide technical and break/fix support for all End User hardware and software; peripherals such as printers, and mobile devices; respond to incoming incidents: diagnose and ...

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How much do end user support technician jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for end user support technician in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support technician?

To thrive as an End User Support Technician, you need a solid understanding of computer hardware, operating systems, troubleshooting methods, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and IT service management platforms is commonly required. Excellent communication, patience, and problem-solving skills help technicians effectively support users and resolve issues efficiently. These skills are vital to ensure minimal downtime, high user satisfaction, and smooth technology operations within an organization.

What is an end user support technician?

End User Support Technicians are IT professionals responsible for assisting users with hardware, software, and network issues. They provide technical support by troubleshooting problems, installing and configuring computer systems, and guiding users on how to use technology effectively. Their role often involves responding to help desk requests, maintaining IT documentation, and ensuring that users can operate their devices and applications smoothly. They play a key role in minimizing downtime and improving overall productivity within an organization.

What are some typical challenges an end user support technician might face when assisting remote employees?

End User Support Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, managing communication barriers, and ensuring secure connections for remote troubleshooting. Utilizing remote desktop tools, clear communication, and thorough documentation are crucial for overcoming these obstacles. Additionally, technicians must stay updated on remote collaboration platforms and security protocols to provide effective support and minimize downtime for remote employees.

What cities are hiring for End User Support Technician jobs?

Cities with the most End User Support Technician job openings:

What states have the most End User Support Technician jobs?

States with the most job openings for End User Support Technician jobs include:

End User Support Technician jobs near you
Infographic showing various End User Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

End User Support Technician Tier 3

Doyon Limited

Washington, DC • On-site

$42K - $53K/yr

Full-time

Re-posted 20 days ago

Job description

Overview
JOB SUMMARY: Provides technical support to clients by troubleshooting applications, systems access, hardware, software, and network related issues. Identifies and resolves complex issues or escalates issues to the End User Support Technician Tier 4 or the Technical Account Manager. Documents and monitors service requests to ensure that the issue resolution meets or exceeds the service level standard for owned tickets as well as tickets owned by Tier 1 and 2 technicians. Provides training and coaching and acts as an escalation point for Tier 1 and 2 Support Technicians. Provides onsite technical support for clients.
Responsibilities
ESSENTIAL FUNCTIONS:
  • Provides troubleshooting and resolution for workstation, server, and communications software and hardware issues, including more advanced topics and situations
  • Provides onsite support for clients
  • Collaborates with other End User Support Technicians, Technical Account Managers and Client Technology Manager when escalating and resolving complex issues
  • Creates clear, concise documentation in instructional knowledge-based articles
  • Opens, updates, tracks, and closes tickets in the ticket management system
  • Provides active troubleshooting and resolution guidance to Tier 1 and 2 technicians
  • Coaches and trains Tier 1 and 2 technicians on technical topics and issue resolution management

ADDITIONAL DUTIES AND RESPONSIBILITIES:
  • Provides supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
  • Participates in Client Business Reviews when requested
  • Leads small internal projects as directed by the Client Technology Manager or Technical Account Manager

KNOWLEDGE, SKILLS & ABILITIES:
  • Good verbal, written, and telephone communication skills
  • Solid problem-solving skills
  • Good organizational and time management skills
  • Strong customer service skills
  • In-Person Conference Room and Remote Virtual Meeting Support
  • Configure/deploy workstations using MDT (Microsoft Deployment Toolkit)
  • Configure/deploy mobile devices using Meraki or similar MDM solutions
  • Required experience with the following:
    • ConnectWise or similar ticket or case management system
    • Microsoft Office applications
    • Kaseya or similar remote access software
    • Push/install critical updates to workstations and servers (patching)
    • Windows workstation installation and configuration
    • Hardware and networking topology
    • Vendor support/management
    • Google Workspace
    • Zoom video conferencing
  • Optional experience with the following:
    • AMX or Crestron AV Conference Room Equipment
    • Active Directory GPO & Security Group management
    • Configure Server hardware

Qualifications
QUALIFICATIONS:
  • High school diploma or GED required, prefer associate degree or higher
  • 2 years of relevant experience in a technical help desk environment
  • Valid driver's license, insurance and reliable personal vehicle
  • Required certifications:
    • A+
    • Microsoft Office Specialist
    • ACMT (Apple) or Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
  • Optional certifications:
    • MCSA Server 2016
    • Network+, Security+
    • CCNA
    • Google IT Support Professional
    • Apple Certified Support Professional

WORKING ENVIRONMENT:The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.
REASONABLE ACCOMODATION: It is design DATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: design Data, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.
We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (781) 312-8005.
If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at hr@doyontechgroup.com.

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