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End User Support Manager Jobs (NOW HIRING)

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure ... Provide advanced technical support and troubleshooting for end user issues, including hardware ...

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KVC Health Systems

Manager End User Support

Olathe, KS · On-site

$65K - $75K/yr

Manager - End User SupportLead Technology Support That Powers Mission-Driven Work At KVC Health Systems, technology plays a critical role in supporting the children, families, and communities we ...

Genesys

End User Support Specialist

Mexico, ME · On-site

End User Support Specialist Mexico(remote) Role Overview: Deliver reliable, always-on IT support ... Manage incidents and service requests using ITSM tools such as ServiceNow, ensuring SLA and KPI ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a consistent, high-quality support experience across all locations and remote users. This is a player/coach ...

Krispy Kreme

End User Support Specialist

Charlotte, NC · On-site

Krispy Kreme's End User Support Specialist will contribute to the success of the organization by ... This role will also be the primary resource for managing user account access. HERE'S A TASTE OF ...

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How much do end user support manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for end user support manager in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an End User Support Manager, and why are they important?

To excel as an End User Support Manager, you need a solid background in IT support, troubleshooting, and a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and enterprise software platforms is typically required. Strong leadership, communication, and problem-solving skills are essential to manage teams and address user concerns effectively. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by End User Support Managers, and how can they be addressed?

End User Support Managers often encounter challenges such as balancing high service levels with limited resources, managing a diverse team, and keeping up with rapidly changing technology. Addressing these challenges involves developing strong communication processes, implementing effective ticketing and escalation systems, and investing in ongoing training for the support team. Building collaborative relationships with other IT departments and staying updated on industry best practices also help ensure the support function operates smoothly and efficiently.

What is an End User Support Manager?

An End User Support Manager is a professional responsible for overseeing the team that provides technical support to employees or customers using an organization's systems, software, and hardware. Their role involves managing help desk operations, ensuring timely resolution of IT issues, and implementing support strategies to improve user satisfaction. They also train support staff, monitor performance metrics, and work with other departments to enhance the overall end-user experience. This position requires strong leadership, communication, and technical skills.
What cities are hiring for End User Support Manager jobs? Cities with the most End User Support Manager job openings:
What states have the most End User Support Manager jobs? States with the most job openings for End User Support Manager jobs include:
End User Support Specialist

End User Support Specialist

NCM Associates

Kansas City, MO

Full-time

Posted 21 days ago

Job description

The End User Support Specialist is responsible for assisting associates with technology-related requests and maintaining accurate service records. Support areas include desktop systems, software applications, mobile devices, and network connectivity. This role also oversees inventory management for hardware, software, and company assets while assisting in the research, maintenance, and administration of network infrastructure, including workstations, servers, and related devices. This role requires a regular presence in our office located on the Country Club Plaza in Kansas City.

Duties and Responsibilities
  • Technical Support: Provide timely assistance for hardware, software, and connectivity issues via the helpdesk system.
  • Equipment Setup & Maintenance: Configure and install workstations, software, and mobile devices; maintain accurate inventory records.
  • User Training & Documentation: Assist in developing training materials and guiding end users on IT best practices.
  • System Administration: Manage Active Directory accounts, Group Policy settings, and security permissions.
  • Backup & Recovery: Support system backups and execute data/system recovery processes.
  • Network & Security: Support networking infrastructure, including switches, firewalls, and routers; recommend security improvements.
  • Remote & Mobile Support: Troubleshoot user issues via mobile device management platforms.
Qualifications
  • Experience: 2–4 years in helpdesk, desktop support, or end-user support.
  • Technical Skills: Familiarity with Microsoft Windows, Office Suite, and networking concepts (DHCP, DNS, TCP/IP).
  • Preferred Certifications: A+, Network+, Security+, MCSA, CCNA
  • Software & Systems: Experience with Active Directory, Group Policy, ticketing systems, and remote management tools.
  • Security & Administration: Basic knowledge of IT security best practices, antivirus/malware solutions, and email administration.
  • Communication & Service: Strong customer service, written and verbal communication skills; ability to present information clearly.
  • Independence & Initiative: Self-starter who can manage tasks effectively with minimal supervision.
  • Physical Requirements: Capable of lifting and installing IT equipment as required.