ZipRecruiter

Log In

1

End User Support Manager Jobs in Tennessee (NOW HIRING)

E-Solutions

Data Entry Support

Nashville, TN · On-site

$16.50 - $22/hr

User Management: * As received, complete updates to end user accounts (e.g., adding end date for ... Training Support: * Format the Scribe documentation to become more human-readable. * Create ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment. In addition to providing desktop and user ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment. In addition to providing desktop and user ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment. In addition to providing desktop and user ...

Compassus

Applications Support Analyst

Brentwood, TN · On-site

Provides end user support to users of EMRs, specifically Homecare Homebase. * Provides technical ... Assists with installing upgrades to Patient Management Software under direction of the supervisor.

previous page

Showing results 41-60

All JobsEnd User Support JobsEnd User Support Manager JobsEnd User Support Manager Jobs in Tennessee

End User Support Manager information

What is an end user support manager?

An End User Support Manager is a professional responsible for overseeing the team that provides technical support to employees or customers using an organization's systems, software, and hardware. Their role involves managing help desk operations, ensuring timely resolution of IT issues, and implementing support strategies to improve user satisfaction. They also train support staff, monitor performance metrics, and work with other departments to enhance the overall end-user experience. This position requires strong leadership, communication, and technical skills.

What are the key skills and qualifications needed to thrive as an end user support manager?

To excel as an End User Support Manager, you need a solid background in IT support, troubleshooting, and a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and enterprise software platforms is typically required. Strong leadership, communication, and problem-solving skills are essential to manage teams and address user concerns effectively. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by end user support managers, and how can they be addressed?

End User Support Managers often encounter challenges such as balancing high service levels with limited resources, managing a diverse team, and keeping up with rapidly changing technology. Addressing these challenges involves developing strong communication processes, implementing effective ticketing and escalation systems, and investing in ongoing training for the support team. Building collaborative relationships with other IT departments and staying updated on industry best practices also help ensure the support function operates smoothly and efficiently.

What cities in Tennessee are hiring for End User Support Manager jobs?

Cities in Tennessee with the most End User Support Manager job openings:

Infographic showing various End User Support Manager job openings in Tennessee as of September 2026, with employment types broken down into 83% Full Time, 7% Part Time, 5% Temporary, and 5% Contract. Highlights an 93% In-person, 5% Hybrid, and 2% Remote job distribution.

IT End User Specialist II

Englewood, TN • On-site

Radiology Imaging Associates / Invision Sally Jobe
See more jobs at Radiology Imaging Associates / Invision Sally Jobeexternal

$65K - $81K/yr

Other

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

IT End User Specialist II | Englewood, CO

Reporting to IT Business Applications Manager

Employment Type: Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only.

Radiology Imaging Associates (RIA) is a physician-led radiology practice comprised of over 120 fellowship-trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems.

Summary of Position:

The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, elevate or route them to appropriate IT staff members.

Job Responsibilities:
  • Provides excellent customer service to end-users
  • Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
  • Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
  • Identifies and escalates more technically challenging issues to higher level support teams
  • Documents solutions to common issues to increase efficiency and reduce first call resolution times
  • Provides advanced user and computer account management tasks
  • Performs regular site visits and field work
  • Works directly with higher-level support teams
  • Manages and Maintains end-user focused applications
  • Participates in On-Call rotations
  • Other duties as assigned
Supervisory Responsibilities:
  • None
Experience/Skill Requirements:
  • Excellent customer service skills with the ability to convey technical information in user-friendly terms.
  • Knowledge of basic IT security practices and protocols
  • In depth knowledge of Windows operating systems and hardware
  • Understanding of advanced network structures and concepts
  • Excellent problem-solving and critical thinking skills
  • Advanced understanding of Microsoft 365
  • Advanced understanding of Identity and Access Management (IAM)
  • 2-5 years of Healthcare IT experience, preferably in radiology
  • Reliable transportation
Other Requirements:
  • High school diploma or equivalent; Associate degree in computer science or related field - Preferred
  • A+ Certificate - Preferred
  • Must be able to work in small confined spaces (2x2')
  • Must be able to regularly lift 50+ lbs

Compensation for this role is between $65,790 to $81,203 on an annual basis

In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our benefits include:
  • Medical, dental, and vision insurance
  • Term life insurance, AD&DD, and EAP
  • Long Term Disability
  • Generous Paid Time Off
  • Paid holidays
  • Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
  • Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr

Apply