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End User Support Manager Jobs in Tennessee (NOW HIRING)

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IT Desktop Support Technician

Cookeville, TN · On-site

$28 - $29/hr

Provide onsite desktop and end-user technical support. * Troubleshoot Windows and macOS hardware ... Familiarity with Active Directory, password resets, user accounts, and device management is ...

FOCUSPOINT

UKG (Kronos) End User Trainer

Nashville, TN · On-site

$40 - $60/hr

UKG (Kronos) End User Trainer Location: Nashville MSA - Travel-Based (Facility Locations Vary ... Support go-live activities and provide post-implementation assistance * Collaborate with HR and ...

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End User Support Manager information

What is an end user support manager?

An End User Support Manager is a professional responsible for overseeing the team that provides technical support to employees or customers using an organization's systems, software, and hardware. Their role involves managing help desk operations, ensuring timely resolution of IT issues, and implementing support strategies to improve user satisfaction. They also train support staff, monitor performance metrics, and work with other departments to enhance the overall end-user experience. This position requires strong leadership, communication, and technical skills.

What are the key skills and qualifications needed to thrive as an end user support manager?

To excel as an End User Support Manager, you need a solid background in IT support, troubleshooting, and a relevant degree or certification such as CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and enterprise software platforms is typically required. Strong leadership, communication, and problem-solving skills are essential to manage teams and address user concerns effectively. These skills ensure efficient resolution of technical issues, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by end user support managers, and how can they be addressed?

End User Support Managers often encounter challenges such as balancing high service levels with limited resources, managing a diverse team, and keeping up with rapidly changing technology. Addressing these challenges involves developing strong communication processes, implementing effective ticketing and escalation systems, and investing in ongoing training for the support team. Building collaborative relationships with other IT departments and staying updated on industry best practices also help ensure the support function operates smoothly and efficiently.

What cities in Tennessee are hiring for End User Support Manager jobs?

Cities in Tennessee with the most End User Support Manager job openings:

Infographic showing various End User Support Manager job openings in Tennessee as of September 2026, with employment types broken down into 83% Full Time, 7% Part Time, 5% Temporary, and 5% Contract. Highlights an 93% In-person, 5% Hybrid, and 2% Remote job distribution.

Senior User Support Specialist

Knoxville, TN • On-site

CGS Federal (Contact Government Services)
See more jobs at CGS Federal (Contact Government Services)external

Full-time

Re-posted 22 days ago

Job description

Job Summary:
Contact Government Services, LLC is seeking a skilled Senior User Support Specialist to assist in setting up and operating an end-user support program for major applications and projects. This role involves user training, troubleshooting, and providing technical support for various software and hardware in a courtroom setting.
Responsibilities:
• Usually reports to the Help Desk Supervisor/Senior User Trainer or Application Manager
• Assists in setting up and operating an end-user support program for major applications supporting specific projects
• Establishes overall user training programs, especially for complex applications (e.g., groupware, workflow) and for litigation support/office automation tools
• Develops training course outlines and agendas
• Establishes training facilities and training schedules
• May supervise teams of user support staff (e.g., help desk staff)
• Organizes, prepares, schedules, and conducts training sessions
• Delivers primarily user-level training for specific databases/software (including word processing and other office automation packages)
• May also deliver training such as team building, contract/document center orientations, etc.
• Trains audiences including attorneys, paralegals, Government Case Managers, client agency staff, and/or other contractor employees
• Prepares training approach and materials
• Arranges training logistics (facility use and access to appropriate applications)
• Performs help desk functions: responds to user phone calls, installs/troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff
• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems
• Provide Tier I support (basic, routine, high-volume issues) and Tier II support (in-depth troubleshooting, backend analysis, persistent issues) for hardware, software, and peripherals
• Configure and support Microsoft 365 applications and other enterprise software
• Manage user accounts and access controls using Active Directory
• Administer Windows Server environments, including:
• Active Directory: manage users, security groups, and permissions per DOJ access control policies
• DNS/DHCP: maintain and configure network services for connectivity and IP management
• Group Policy: implement and monitor approved security settings and system configurations for federal compliance
• Perform patch management and vulnerability remediation per agency timelines
• Ensure compliance with agency-specific security controls
• Support backup, disaster recovery, and continuity of operations (COOP) initiatives
• Maintain accurate IT asset inventory and configuration documentation
• Deploy software packages via Microsoft Endpoint Configuration Manager (MECM)
• Provide technical support for trial preparation and courtroom proceedings, including creating electronic exhibits in supported litigation applications
• Digitize and format audio/video files for courtroom use
• Configure, test, and assist with setup of trial/courtroom hardware and software components
• Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment.
Qualifications:
Required:
• At least 2 years teaching/training users on computer applications (preferably database, imaging, or automated litigation support)
• At least 1 year experience with the specific applications being supported
• Excellent oral and written communication skills
Preferred:
• Supervisory experience (helpful)
• Hands-on familiarity with network, telecommunications, and operating systems environments supporting the applications
• Experience with DOJ office automation environments (extremely helpful)
• Expert user of Government word processing, spreadsheet, and email systems
• Undergraduate degree (strongly preferred)
Company:
Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. Founded in , the company is headquartered in Washington, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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