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End User Experience Manager Jobs (NOW HIRING)

insightsoftware

Lead UX Designer

$112K - $147K/yr

Reporting to the UX Manager, Equity, this role is responsible for owning complex workflow design ... Own end-to-end UX design for high-complexity CEM workflows from initial concept through validated ...

Home Depot

UX DESIGNER II

Atlanta, GA · On-site

... managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

... end user research for software or web-based products or equivalent experience * Experience managing research teams * Experience with eCommerce * Experience with tools for usability testing and ...

CRH

IT End-User Experience Field Technician

Ogden, UT · On-site

Position Overview The IT End User Experience Field Technician (IT EUx FT) is responsible for ... The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist ...

Hanwha Techwin America Inc

UX/UI Designer

San Jose, CA · Remote

$100K - $120K/yr

Title: UX Designer Location: Carlsbad, CA Position Summary Hanwha Vision America (HVA) is an ... video management systems, founded on world-class technologies. We offer end-to-end security ...

Tepa Companies

End User Services Manager

Alexandria, VA · On-site

$115K - $135K/yr

As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR ... Bachelor's degree or equivalent experience. * 7+ years of progressive IT support or end-user ...

Google

UX Program Manager, Health UX

Mountain View, CA · On-site

$138K/yr

Responsibilities : • Drive end-to-end program management and execution for key product areas within the consumer health User Experience (UX) portfolio. • Maintain and optimize core user ...

Citrix

Senior UX Manager

San Francisco, CA · On-site

$149K - $196K/yr

As the Senior UX Manager for GoToMeeting, you will lead the team that is transforming how people ... Own overall end-to-end user experience across the entire product- from the big picture down to ...

Ivy Rehab Network

End User Compute Lead

Dallas, TX · On-site

End-User Device Management: * Manage and support the deployment, configuration, and ongoing ... Prior experience managing relationships with third-party Managed Service Providers (MSPs)

Citrix

Senior UX Manager

San Francisco, CA · On-site

$149K - $196K/yr

As the Senior UX Manager for GoToMeeting, you will lead the team that is transforming how people ... Own overall end-to-end user experience across the entire product- from the big picture down to ...

SANDOW

Website & UX Manager

Boca Raton, FL · On-site

$110K/yr

Essential Responsibilities • manage user experience • coordinate and manage the addition of newly released "materials" • coordinate and manage scheduling of various content channels • ensure ...

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End User Experience Manager information

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$75K

$120.1K

$157K

How much do end user experience manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for end user experience manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between End User Experience Manager vs Customer Experience Specialist?

AspectEnd User Experience ManagerCustomer Experience Specialist
CredentialsRelevant certifications in UX/UI, project management, or customer experienceCertifications in customer service, communication, or CX tools
Work EnvironmentTech companies, SaaS providers, or digital product firmsRetail, service industries, or B2B companies
Industry UsageFocuses on digital interfaces and product usabilityFocuses on overall customer interactions and satisfaction
Search/Comparison IntentUnderstanding roles related to digital user experienceComparing customer service roles with UX roles

The End User Experience Manager primarily focuses on optimizing digital interfaces and ensuring a seamless user experience with products or services. In contrast, the Customer Experience Specialist concentrates on overall customer interactions, satisfaction, and service quality across multiple touchpoints. Both roles aim to improve customer satisfaction but differ in scope and focus areas.

How does an End User Experience Manager typically collaborate with IT and other departments to improve user satisfaction?

End User Experience Managers regularly work cross-functionally, partnering with IT teams, support staff, and business units to identify pain points and implement solutions that enhance the user experience. They gather feedback through surveys, user interviews, and service desk data, then coordinate with technical teams to prioritize and address issues. By facilitating open communication and organizing user training or awareness sessions, they help ensure that new technologies or updates are smoothly adopted and meet user needs. This collaborative approach is essential for creating a seamless and productive workplace environment.

What are the key skills and qualifications needed to thrive as an End User Experience Manager, and why are they important?

To thrive as an End User Experience Manager, you need a solid understanding of user experience (UX) principles, service delivery, and IT support frameworks, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow, experience analytics platforms, and certifications like ITIL are typically required. Strong communication, problem-solving, and leadership skills help foster collaboration and drive improvements in user satisfaction. These skills and qualities are crucial for optimizing the end-user experience, ensuring seamless technology adoption, and aligning IT services with organizational goals.

What is an End User Experience Manager?

An End User Experience Manager is responsible for ensuring that employees or customers have positive, efficient, and seamless interactions with the technology, products, or services provided by an organization. They analyze user feedback, monitor performance metrics, and collaborate with IT and business teams to resolve issues and implement improvements. Their goal is to optimize the overall user experience, increase satisfaction, and support productivity by addressing pain points and enhancing usability.
What cities are hiring for End User Experience Manager jobs? Cities with the most End User Experience Manager job openings:
What states have the most End User Experience Manager jobs? States with the most job openings for End User Experience Manager jobs include:
End User Experience Manager jobs near you
Infographic showing various End User Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.
Lead UX Designer

Lead UX Designer

insightsoftware

Remote

$112K - $147K/yr

Full-time

Posted 14 days ago

Job description

About Us:
insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.
Job Description:
insightsoftware is looking for a Lead UX Designer to join the newly established UX team within the Certent Equity Management (CEM) product organization. Reporting to the UX Manager, Equity, this role is responsible for owning complex workflow design, contributing to the CEM design system, and driving design quality across the platform through close partnership with Product Management and Engineering.
The Lead UX Designer brings deep expertise in interaction design and enterprise SaaS workflow complexity. This is a hands-on design leadership role responsible for translating research findings and product requirements into interaction models, validated prototypes, and production-ready design specifications, while also helping to establish the tools, standards, and practices that will govern design delivery as the team scales.
This role is about more than executing individual feature designs. It's an opportunity to shape how the organization thinks about UX delivery: contributing to discovery, helping evolve the design system, and making sure every design decision is grounded in user evidence, aligned to business goals, and achievable within engineering constraints.
Key Responsibilities
Discovery & Research Partnership
  • Lead heuristic evaluations of the current CEM platform, documenting usability, accessibility, workflow, and consistency issues across core functional domains, and synthesizing findings into actionable design priorities
  • Translate qualitative and quantitative research findings into workflow models, interaction patterns, and validated design directions
  • Contribute to stakeholder interviews, contextual inquiry sessions, and customer collaboration activities bringing a designer's perspective to discovery work and ensuring research translates directly into design output

Design System Partnership
  • Help establish, govern, and evolve the CEM design system including branded component variants, interaction patterns, accessibility standards consistently across all design output
  • Collaborate with the UX Manager and Engineering to contribute new components, patterns, and documentation to the design system as new workflows surface design needs not yet covered by existing standards
  • Maintain design file hygiene and Figma library alignment ensuring design work is structured to support clean handoff to Engineering and reduce implementation ambiguity
  • Participate in design system reviews providing interaction design input on component behavior, states, and accessibility as the system evolves

Interaction Design & Prototyping
  • Own end-to-end UX design for high-complexity CEM workflows from initial concept through validated prototype to production-ready specification.
  • Produce interaction models, annotated wireframes, high-fidelity prototypes, and design specifications sufficient for engineering implementation without loss of design intent
  • Lead iterative design reviews with Product, Engineering, and senior stakeholders communicating design rationale clearly and incorporating feedback without compromising user experience quality
  • Participate in sprint reviews and QA walkthroughs for high-impact features, evaluating whether delivered experiences align with design intent and flagging gaps for resolution

Lean UX & Dual-Track Delivery
  • Operate within a Lean UX model paired closely with engineering through dual-track collaboration: running design discovery ahead of delivery sprints to provide just-in-time designs that are validated before engineering commitment
  • Define and maintain a clear MVP design scope in partnership with Product Management establishing success metrics that enable a ship-and-measure approach for well-understood, lower-risk features
  • Contribute to post-delivery UX evaluation using application analytics to assess adoption, identify friction points, and inform the next design iteration
  • Balance design thoroughness with delivery velocity: knowing when to invest in deeper exploration and when to move quickly with a well-reasoned, testable design hypothesis

AI-Assisted Design & Development Enablement
  • Leverage AI prototyping tools to accelerate design exploration, concept validation, and the generation of design artifacts across the product development lifecycle
  • Collaborate with Product and Engineering to evaluate AI-generated UI and production-ready code against design system standards and accessibility requirements, ensuring output meets the CEM quality bar before release

Design Operations & Practice Building
  • Partner with the UX Manager to establish design delivery processes, file organization standards, handoff conventions, and quality gates that support consistent, high-quality output as the team scales
  • Contribute to the CEM design repository maintaining organized Figma libraries, component documentation, and reusable pattern documentation that reduces redundant design work across the team

Required Qualifications
Experience
  • 8+ years of UX design experience, with progressive responsibility leading complex workflow design across enterprise SaaS applications
  • Demonstrated experience owning or making major contributions to a design system in a production SaaS environment.
  • Proven ability to produce high-fidelity interaction designs and prototypes for dense, data-intensive enterprise applications with a portfolio demonstrating mastery of information hierarchy, workflow efficiency, and accessibility in dense, data-intensive enterprise UI contexts
  • Experience in a Lean UX or dual-track agile delivery model, validating with users iteratively, and delivering just-in-time specifications
  • Strong cross-functional collaboration skills with Product Management and Engineering, including contributing to discovery, shaping requirements, and communicating design rationale to non-design audiences

Technical & Design Tool Proficiency
  • Expert-level Figma proficiency including component architecture, auto layout, variables, and library governance for multi-designer environments
  • Working familiarity with accessibility standards (WCAG 2.1 AA) and the practical application of accessible design patterns in enterprise UI contexts
  • Comfort with developer handoff tools and practices sufficient to collaborate directly with front-end engineers and reduce implementation ambiguity
  • Working familiarity with a component library; sufficient to design within component constraints and collaborate meaningfully with front-end engineers on implementation tradeoffs

Education
  • Bachelor's degree in Interaction Design, Human-Computer Interaction, Graphic Design, Information Science, or a related field required; equivalent professional experience considered

Preferred Qualifications
  • Experience designing for financial services, enterprise resource planning (ERP), or similarly complex B2B SaaS platforms where user workflows involve high-stakes data and regulatory context
  • Experience building a design system from scratch or near-scratch in a greenfield product initiative, including defining contribution models and governance frameworks
  • Experience using AI-assisted tools to support prototyping, user research synthesis, and design exploration, including familiarity with AI-assisted development tooling (e.g., Cursor, Lovable) or modern IDEs
  • Experience contributing to or leading UX discovery for platform modernization or migration programs, where design work directly informed next-generation product architecture
  • Familiarity with product analytics or behavioral instrumentation tools used for post-release UX evaluation and iteration
  • Experience in a high-growth, fast-paced SaaS company where design quality and delivery velocity must be balanced simultaneously

The salary range in United States of America for this position is 139,000.00 to 174,000.00 USD Annual.
Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target.
We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Learn more about our high-energy, high-performance global team: Work With Us
insightsoftware About Us: Hear From Our Team
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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