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End User Experience Manager Jobs (NOW HIRING)

Kitestring

UX Manager

San Diego, CA · On-site

$123K/yr

The Manager of UX Design leads a high-performing team of designers supporting a multi-billion ... Oversee end-to-end design processes from discovery and research to delivery and iteration. * Ensure ...

Fifth Third Bank

Manager, User Experience

Cincinnati, OH · On-site

$111K/yr

... end user experience. * Develop and implement the operating model for the UX Design Team ... Manage resources to support development lifecycles. SUPERVISORY RESPONSIBILITIES: Responsible for ...

Fifth Third

Manager, User Experience

Cincinnati, OH · On-site

$111K/yr

... end user experience. * Develop and implement the operating model for the UX Design Team ... Manage resources to support development lifecycles. SUPERVISORY RESPONSIBILITIES: Responsible for ...

Tory Burch LLC

Manager, End User Technology

Jersey City, NJ · On-site

$121K/yr

Ensure end-user satisfaction and operational stability by overseeing end-user technologies and ... Proven hands-on experience with SCCM (Microsoft Endpoint Configuration Manager), Microsoft Intune ...

Tory Burch

Manager, End User Technology

Jersey City, NJ

$121K/yr

Ensure end-user satisfaction and operational stability by overseeing end-user technologies and ... Proven hands-on experience with SCCM (Microsoft Endpoint Configuration Manager), Microsoft Intune ...

BDR Solutions LLC

UX Designer

Falls Church, VA · On-site

$95K - $100K/yr

... end-user needs. * Work closely with the UX Manager and UX/UI Team Lead to create usability strategies, test plans, and report deliverables. * Work closely with the Usability Lab Manager and UX/UI ...

Magnitudesoftware

OR · On-site

$116K/yr

The UX Manager will partner closely with Product Management, Engineering, and Professional Services ... Strong portfolio or body of workdemonstratingend-to-end involvement across complex, data-intensive ...

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All JobsEnd User Experience Manager Jobs

End User Experience Manager information

See salary details

$75K

$120.1K

$157K

How much do end user experience manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for end user experience manager in the United States is $120,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between End User Experience Manager vs Customer Experience Specialist?

AspectEnd User Experience ManagerCustomer Experience Specialist
CredentialsRelevant certifications in UX/UI, project management, or customer experienceCertifications in customer service, communication, or CX tools
Work EnvironmentTech companies, SaaS providers, or digital product firmsRetail, service industries, or B2B companies
Industry UsageFocuses on digital interfaces and product usabilityFocuses on overall customer interactions and satisfaction
Search/Comparison IntentUnderstanding roles related to digital user experienceComparing customer service roles with UX roles

The End User Experience Manager primarily focuses on optimizing digital interfaces and ensuring a seamless user experience with products or services. In contrast, the Customer Experience Specialist concentrates on overall customer interactions, satisfaction, and service quality across multiple touchpoints. Both roles aim to improve customer satisfaction but differ in scope and focus areas.

How does an End User Experience Manager typically collaborate with IT and other departments to improve user satisfaction?

End User Experience Managers regularly work cross-functionally, partnering with IT teams, support staff, and business units to identify pain points and implement solutions that enhance the user experience. They gather feedback through surveys, user interviews, and service desk data, then coordinate with technical teams to prioritize and address issues. By facilitating open communication and organizing user training or awareness sessions, they help ensure that new technologies or updates are smoothly adopted and meet user needs. This collaborative approach is essential for creating a seamless and productive workplace environment.

What are the key skills and qualifications needed to thrive as an End User Experience Manager, and why are they important?

To thrive as an End User Experience Manager, you need a solid understanding of user experience (UX) principles, service delivery, and IT support frameworks, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow, experience analytics platforms, and certifications like ITIL are typically required. Strong communication, problem-solving, and leadership skills help foster collaboration and drive improvements in user satisfaction. These skills and qualities are crucial for optimizing the end-user experience, ensuring seamless technology adoption, and aligning IT services with organizational goals.

What is an End User Experience Manager?

An End User Experience Manager is responsible for ensuring that employees or customers have positive, efficient, and seamless interactions with the technology, products, or services provided by an organization. They analyze user feedback, monitor performance metrics, and collaborate with IT and business teams to resolve issues and implement improvements. Their goal is to optimize the overall user experience, increase satisfaction, and support productivity by addressing pain points and enhancing usability.
What cities are hiring for End User Experience Manager jobs? Cities with the most End User Experience Manager job openings:
What states have the most End User Experience Manager jobs? States with the most job openings for End User Experience Manager jobs include:
End User Experience Manager jobs near you
Infographic showing various End User Experience Manager job openings in the United States as of June 2026, with employment types broken down into 16% As Needed, 62% Full Time, 11% Temporary, and 11% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $120,088 per year, or $57.7 per hour.
End User Experience Senior Manager

End User Experience Senior Manager

THE KRAFT GROUP

Foxboro, MA • On-site

$120K - $139K/yr

Full-time

Posted 8 days ago

Job description

SUMMARY: The EndUser Experience Senior Manager is responsible for defining and advancing the strategy, standards, and delivery of end-user technology services across all TKG operating companies. This role focuses on optimizing the overall employee technology experience by aligning support operations, endpoint services, and workplace technologies with business needs and enterprise priorities.
This leader drives continuous improvement in service quality, user satisfaction, and operational efficiency through data-driven insights, modern service management practices, and strong partnership with IT and business leadership. The role serves as a key advisor on end-user experience, service delivery strategy, and digital workplace evolution.
DUTIES AND RESPONSIBILITIES
  1. Lead and evolve the enterprise end-user support model, including helpdesk and multi-site support teams, with a focus on service quality, user experience, and scalable operating models.
  2. Define the strategy and lifecycle governance for endpoint computing environments (Windows and Mac), ensuring alignment with security, performance, and modern workplace standards.
  3. Own the end-to-end service delivery framework, including ITSM processes, KPIs, and SLAs; leverage performance insights to drive continuous improvement and enhanced user experience.
  4. Define and implement end-user experience measurement frameworks, using insights to proactively identify pain points and drive continuous improvement initiatives.
  5. Establish and govern enterprise service standards, policies, and operating procedures to ensure consistency, compliance, and alignment with industry best practices.
  6. Provide strategic oversight of distributed and on-site support functions, ensuring alignment with enterprise service expectations, security standards, and operational consistency.
  7. Oversee the enterprise mobility and device services portfolio, including vendor strategy, lifecycle management, and cost optimization.
  8. Govern workplace service operations (Move/Add/Change), ensuring efficient execution and adherence to change management standards.
  9. Drive the adoption of self-service capabilities, automation, and knowledge management strategies to improve resolution times, reduce support demand, and enhance user autonomy.
  10. Lead initiatives to optimize support tiers and shift-left strategies, ensuring issues are resolved at the lowest appropriate level while improving speed and user satisfaction.
  11. Lead delivery of technology services supporting high-profile business operations, including event-based support, ensuring reliability, readiness, and seamless execution.
  12. Partner with business and IT leadership to identify experience gaps, prioritize improvements, and drive initiatives that enhance productivity and service quality.
  13. Establish and lead voice-of-the-customer programs, including user feedback loops, service reviews, and engagement forums to align services with evolving business needs.
  14. Partner with IT leadership to define and evolve the digital workplace strategy, including collaboration tools, endpoint experience, and emerging technologies that enhance employee productivity and engagement.
  15. Partner with cybersecurity and infrastructure teams to ensure endpoint experience aligns with enterprise security standards while minimizing user friction.
  16. Lead strategic initiatives and service transformation efforts, including roadmap development, resource planning, and executive-level reporting.
  17. Participate in the rotation of event coverage and manage the on-call coverage rotation and escalation process to ensure consistent, reliable support across all operating companies and events.
  18. Special projects and assignments as business dictates
  19. Responsible for the creation, maintenance and control of all personal identifiable information (PII) or any other information protected by Confidentiality and Privacy Standards see Mass Regulations on Personal Identity Regulations and HIPAA.

SUPERVISORY RESPONSIBILITIES
  • Helpdesk Technician (4)
  • IT Site Manager (3)
  • System Engineer

SKILLS AND QUALIFICATIONS
  • Bachelor's degree in Information Technology or relevant experience
  • 8+ years of experience in support management, IT operations, or other end-user support-based functional areas.
  • 8+ years of supervisory experience, including leading teams and overseeing functional responsibilities
  • Demonstrated experience with ITSM and ITIL concepts, including incident, request, problem, and change management best practices
  • Strong stakeholder management and communication skills, with the ability to influence across technical and business teams
  • Results-driven, highly organized, and capable of managing complex operational environments
  • Strong technical aptitude in end-user computing, support tools, and workplace technologies
  • Must have attention to detail and focused concentration.
  • Must be able to learn new tasks and complete tasks independently.
  • Must possess strong organizational skills, ability to multi-task and responsiveness.

PHYSICAL DEMANDS
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
  • The noise level in the work environment is usually moderate
  • Fast-paced office environment
  • On-call and event coverage availability.

CERTIFICATES, LICENSES, REGISTRATIONS
  • Microsoft Certified Solutions Expert (MCSE) preferred.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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