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End Tech Jobs in Texas (NOW HIRING)

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How much do end tech jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for end tech in Texas is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $26.20 per hour, depending on experience, location, and employer.

What are some common challenges faced by end techs when supporting end-user devices, and how can these be addressed?

End Techs often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time efficiently when handling multiple support tickets, and communicating technical solutions to users with varying levels of technical proficiency. To address these challenges, staying up-to-date with the latest technology trends, following standardized troubleshooting protocols, and developing strong interpersonal skills are essential. Additionally, collaborating closely with other IT team members and utilizing knowledge bases can help resolve complex problems more effectively and ensure high-quality support for end users.

What is an end tech?

End Techs, short for Endoscopy Technicians, are healthcare professionals who assist doctors and nurses during endoscopic procedures. Their responsibilities include preparing and maintaining endoscopy equipment, ensuring proper sterilization, and supporting the medical team throughout procedures. They often help in patient preparation and recovery, handle specimens, and follow strict safety protocols to ensure a sterile environment. End Techs play a vital role in the smooth and safe operation of endoscopy suites, contributing to positive patient outcomes.

What tech jobs are still in demand?

End Tech roles such as cybersecurity analysts, cloud engineers, data scientists, and software developers remain in high demand due to ongoing digital transformation. Skills in programming, cloud platforms, and security protocols are especially valuable, and certifications like CompTIA Security+ or AWS Certified Solutions Architect can enhance job prospects.

What are the key skills and qualifications needed to thrive as an end tech?

To thrive as an Endoscopy Technician, you need knowledge of gastrointestinal procedures, sterile technique, and medical terminology, typically supported by a high school diploma and completion of an accredited endoscopy tech program or relevant certification. Familiarity with endoscopy systems, scopes, sterilization equipment, and electronic health record (EHR) systems is essential. Attention to detail, teamwork, and strong communication skills help ensure patient safety and smooth procedural flow. These skills and qualities are crucial for maintaining high standards of care, supporting physicians, and minimizing infection risks during endoscopic procedures.

What is the difference between End Tech vs Network Technician?

AspectEnd TechNetwork Technician
CertificationsCompTIA A+, Network+ (often)CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site, customer-facing, hardware setupOn-site or remote, network infrastructure
Industry UsageRetail, service providers, hardware companiesIT, telecommunications, enterprise networks
Job FocusHardware installation, troubleshooting, customer supportNetwork configuration, maintenance, troubleshooting

End Tech and Network Technician roles share certifications and work environments but differ mainly in focus. End Techs primarily handle hardware setup and customer support, while Network Technicians focus on network infrastructure and configuration. Both roles are essential in IT and tech industries, often overlapping in skills but serving different operational needs.

What are popular job titles related to End Tech jobs in Texas? For End Tech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching End Tech jobs in Texas look for? The top searched job categories for End Tech jobs in Texas are:
End Tech jobs near you
Infographic showing various End Tech job openings in Texas as of August 2026, with employment types broken down into 51% Part Time, and 49% Contract. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $42,996 per year, or $20.7 per hour.

IT Service Delivery & End User Operations Manager

Src

Dallas, TX • On-site

Full-time

Re-posted 10 days ago

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

IT Service Delivery & End User Operations Manager

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday

8:00am - 5:00pm

After hours and weekends as needed

Job Description:

Position Summary

The Manager, IT Service Delivery & End User Operations provides strategic and operational leadership for enterprise IT support services across the health system. This role is responsible for leading end-user support operations, IT service delivery governance, operational process maturity, and continuous improvement initiatives while ensuring reliable, secure, and high-quality technology services for clinical and business operations.

The position combines leadership oversight for the Help Desk, Desktop Support, endpoint operations, and IT service management (ITSM) processes into a centralized operational leadership role. The Manager partners closely with Infrastructure, Applications, Cybersecurity, Clinical Informatics, and business leaders to ensure technology services align with organizational priorities, patient care delivery, cybersecurity requirements, and operational excellence objectives.

This role also serves as a key driver for modernization initiatives through the adoption of AI-enabled support capabilities, automation technologies, operational analytics, self-service strategies, and workflow optimization to improve efficiency, scalability, and the overall end-user experience.

Key Responsibilities

IT Service Delivery & Operational Leadership

  • Lead enterprise IT support operations including Help Desk, desktop support, endpoint services, and operational service coordination across hospital and clinic locations
  • Establish accountability for service delivery performance, SLA attainment, escalation management, and customer satisfaction metrics
  • Oversee incident, request, problem, and change management processes across IT operational teams
  • Coordinate major incident response activities, outage communications, operational recovery efforts, and root cause analysis
  • Develop operational dashboards, KPI reporting, trend analysis, and executive-level service reporting
  • Ensure operational consistency and standardized support processes across all facilities and departments

Healthcare Technology Support

  • Support mission-critical clinical and operational technologies including Epic, clinical workstations, WOWs (Workstations on Wheels), printers, badge authentication systems, mobile devices, and endpoint peripherals
  • Partner with clinical leadership and operational departments to ensure technology services support patient care workflows and clinician efficiency
  • Coordinate operational support activities for hospitals, clinics, therapy services, and administrative departments
  • Ensure support processes minimize disruption to patient care operations and maintain high availability standards
  • Support operational readiness initiatives related to healthcare compliance, accreditation, and audit requirements

AI, Automation & Operational Modernization

  • Lead implementation and adoption of AI-enabled IT support capabilities including virtual agents, intelligent ticket routing, automated ticket summarization, knowledge recommendations, and predictive operational analytics
  • Identify opportunities to automate repetitive operational tasks and improve service efficiency through workflow automation and endpoint management technologies
  • Drive self-service initiatives including knowledge management, user enablement resources, automation workflows, and service catalog optimization
  • Collaborate with engineering and infrastructure teams to modernize endpoint provisioning, patch management, software deployment, and operational workflows
  • Evaluate emerging AI and automation technologies that enhance service quality, operational scalability, and workforce efficiency
  • Promote a data-driven and automation-first operational culture across support services

ITSM Governance & Continuous Improvement

  • Own and mature ITSM processes and platform utilization including ServiceNow governance and workflow standardization
  • Establish operational standards, escalation procedures, documentation requirements, and service governance controls
  • Drive continuous service improvement initiatives using operational metrics, trend analysis, and user feedback
  • Ensure operational processes align with cybersecurity standards, compliance requirements, and audit readiness objectives
  • Improve visibility into service health, recurring issues, operational risks, and performance trends

Leadership & Team Development

  • Provide leadership, coaching, mentoring, and performance management for support personnel and team leads
  • Foster a culture of accountability, professionalism, collaboration, innovation, and customer service excellence
  • Develop career growth pathways and succession planning opportunities within IT operations
  • Lead organizational change initiatives and operational communication efforts
  • Promote collaboration across Infrastructure, Networking, Security, Applications, and Clinical Informatics teams
Required Qualifications
  • Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or related field equivalent experience considered
  • Minimum of 5 years of progressive IT operations, service delivery, or end-user support leadership experience
  • Experience managing enterprise Help Desk/Desktop Support operations in complex environments
  • Strong knowledge of IT Service Management (ITSM) principles including Incident, Problem, Change, and Request Management
  • Experience with ServiceNow or comparable ITSM platforms
  • Strong analytical, organizational, leadership, and communication skills
  • Experience leading operational process improvement and service optimization initiatives

Preferred Qualifications

  • Experience within healthcare, hospital systems, or regulated environments
  • Familiarity with Epic support environments and clinical operational workflows
  • Experience with AI-enabled IT operations, automation platforms, and workflow optimization technologies
  • Experience with endpoint management platforms such as Microsoft Intune, SCCM, KACE, Absolute, SolarWinds, or ManageEngine
  • ITIL certification or equivalent operational governance experience
  • Experience supporting hybrid infrastructure and cloud-based operational environments

Key Performance Indicators

  • SLA adherence and service responsiveness
  • End-user satisfaction and clinician experience metrics
  • Reduction in recurring incidents and operational escalations
  • Increased automation adoption and operational efficiency
  • ITSM process maturity and governance compliance
  • Endpoint operational stability and service reliability
  • Operational reporting accuracy and leadership visibility
  • Reduction in manual operational workload through automation initiatives

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