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End Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

McGard

Customer Service Representative

Orchard Park, NY · On-site

$19.50 - $25/hr

McGard LLC Customer Service Representative 1st Shift, 8:15AM - 4:45PM, Monday - Friday $19.50 - $25 ... Investigates and resolves end-user questions regarding merchandise, service, and billing. JOB ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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End Customer Service Representative information

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How much do end customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for end customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an end customer service representative?

End Customer Service Representatives are professionals who assist customers with inquiries, issues, and support related to a company's products or services. They act as the main point of contact between the company and its customers, ensuring customer satisfaction by resolving problems, answering questions, and providing information. Their responsibilities may include handling phone calls, emails, or live chats, processing orders, and troubleshooting complaints. Strong communication skills and a customer-focused attitude are essential for this role. End Customer Service Representatives help build customer loyalty and contribute to the overall success of a business.

What are the key skills and qualifications needed to thrive as an end customer service representative?

To thrive as an End Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, empathy, and active listening are valuable soft skills that set top performers apart in this role. These competencies are essential for efficiently resolving customer issues, maintaining satisfaction, and building loyalty in a service-oriented environment.

What are some typical challenges faced by end customer service representatives when handling customer inquiries, and how are these usually addressed within the team?

End Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, addressing complex or emotionally charged issues, and adapting to evolving customer expectations. These challenges are typically addressed through comprehensive training, real-time support from supervisors, and the use of knowledge bases and CRM tools to streamline responses. Team collaboration and regular feedback sessions also play a key role in sharing best practices and ensuring consistent, high-quality service.

What are popular job titles related to End Customer Service Representative jobs?

For End Customer Service Representative jobs, the most frequently searched job titles are:

Customer Service Representative - CSR

Littleton, CO • On-site

Sanders & Johnson Inc
Personal Services • 1 - 10 employees
Learn more about Sanders & Johnson Incexternal

$23 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

At Sanders & Johnson, Inc., we don't just offer jobs - we offer careers filled with purpose, rewards, and the chance to make a difference every day. Nestled in Denver, CO, our office is not only beautiful but also dog-friendly and filled with a team that values camaraderie and a good laugh!
Here's what we're bringing to the table for our full-time Customer Service Representative - CSR:

  • Competitive pay of $23-$25/hour
  • Company-sponsored retirement plan with company match
  • Paid vacation, paid sick leave, and paid holidays
  • Health, dental, and vision insurance
  • Life and AD&D insurance
  • Opportunities for training and advancement
  • Direct deposit
YOUR DAY-TO-DAY:
As our Customer Service Representative - CSR, you'll ensure customers receive exceptional service by answering calls, scheduling service requests, and managing customer data in our CRM system. You'll handle outbound calls for maintenance appointments, manage lead flow, and collect outstanding balances with professionalism. Light bookkeeping, clerical tasks, and promoting service agreements will also be part of your role. With your calm demeanor, you'll navigate challenging personalities, schedule equipment replacement estimates, and help keep our HVAC and plumbing operations running seamlessly.
QUALIFICATIONS FOR OUR CUSTOMER SERVICE REPRESENTATIVE - CSR:
  • 3+ years of customer service experience
  • Proficiency with technology and software, including Microsoft Excel
  • Punctual, dependable, trustworthy, and always on time
  • Excellent at following up and seeing requests or projects through to completion
  • Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things
  • A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized
  • A calm personality and the ability to diplomatically interact with challenging customers
  • A self-starter who quickly finishes tasks
Preferred but not required:
  • Outbounding experience
  • Experience working with a plumbing, HVAC, or another trade company
  • Proficiency with ServiceTitan software
  • Competitive spirit that pursues winning with a passion

LEARN ABOUT US:
Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.
We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.
Our organization has seen several years of steady growth even during the pandemic. We are locally owned have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.
TAKE THE NEXT STEP!
If you're ready to take the next step in your career, we're ready to welcome you aboard at our HVAC and plumbing company! Our initial application process is quick, easy, and mobile-friendly - so what are you waiting for?! Apply today to become our next Customer Service Representative - CSR!

Apply