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End Customer Service Representative Jobs (NOW HIRING)

ST. JOSAPHAT PARISH

Customer Service Rep

Buffalo, NY · On-site

$15.50 - $21/hr

The CSR position receives and processes incoming calls from customers by serving as the end to end point of contact for customers. * Collaborates with the sales and operations team to meet our ...

PRYM

Customer Service Representative

Spartanburg, SC · On-site

$12.75 - $17.50/hr

Prym Consumer is a trusted brand for end customers and a reliable partner for retailers worldwide ... Summary/Objective The Customer Service Representative will be responsible for order processing ...

ST. JOSAPHAT PARISH

Customer Service Rep

Buffalo, NY · On-site

$15.50 - $21/hr

The CSR position receives and processes incoming calls from customers by serving as the end to end point of contact for customers. * Collaborates with the sales and operations team to meet our ...

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How much do end customer service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for end customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an end customer service representative?

End Customer Service Representatives are professionals who assist customers with inquiries, issues, and support related to a company's products or services. They act as the main point of contact between the company and its customers, ensuring customer satisfaction by resolving problems, answering questions, and providing information. Their responsibilities may include handling phone calls, emails, or live chats, processing orders, and troubleshooting complaints. Strong communication skills and a customer-focused attitude are essential for this role. End Customer Service Representatives help build customer loyalty and contribute to the overall success of a business.

What are the key skills and qualifications needed to thrive as an end customer service representative?

To thrive as an End Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, empathy, and active listening are valuable soft skills that set top performers apart in this role. These competencies are essential for efficiently resolving customer issues, maintaining satisfaction, and building loyalty in a service-oriented environment.

What are some typical challenges faced by end customer service representatives when handling customer inquiries, and how are these usually addressed within the team?

End Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, addressing complex or emotionally charged issues, and adapting to evolving customer expectations. These challenges are typically addressed through comprehensive training, real-time support from supervisors, and the use of knowledge bases and CRM tools to streamline responses. Team collaboration and regular feedback sessions also play a key role in sharing best practices and ensuring consistent, high-quality service.

What are popular job titles related to End Customer Service Representative jobs?

For End Customer Service Representative jobs, the most frequently searched job titles are:

End Customer Service Representative jobs near you

Customer Service Representative

Omaha, NE • On-site

North End Teleservices, LLC
51 - 200 employees
Learn more about North End Teleservices, LLCexternal

$15 - $20.25/hr

Full-time

Re-posted 6 days ago

Job description

Job Summary:
Under general supervision, the customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and the ability to always communicate clearly with the customer in a positive and professional manner.
Key Responsibilities:
  • Upon completion of training and with your current skillset, you will be able to perform the following types of duties.
  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
  • Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
  • Assist callers with filling out their application and submitting it electronically to plan provider for processing.
  • Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.

Key Qualifications:
• High School diploma or equivalent required.
• Minimum 6 months customer service/administrative/telemarketing experience required.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 20 WPM.
• Experience working with a personal computer and the Windows operating system is required.
• The ability to effectively work within established key performance indicators/metrics is necessary.
• Must have demonstrated excellent interpersonal and leadership skills.
• Must be able to multi-task and stay organized while completing simultaneous tasks
Key Skills:
• Must be able to navigate various systems and browsers.
• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
• Knowledge of contact center technology.
• Excellent typing skills must type minimum twenty.
• Strong Computer skills with proficiencies in Excel and Word.
• Excellent command of the English language, effective use of grammar skills.
• Excellent communication etiquette.
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.
North End Teleservices, LLC is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

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