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Encore Holdings Jobs (NOW HIRING)

Service Coordinator

Needham, MA · On-site

$65K - $90K/yr

... efficiency, holding technicians accountable for time and attendance policies while ensuring ... Beyond the paycheck, at Encore, we're all about creating a culture where success is celebrated. We ...

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Encore Holdings information

What is Encore Holdings?

Encore Holdings is typically a company that operates as a holding entity, meaning it owns shares or interests in other companies. The primary purpose of a holding company like Encore Holdings is to manage investments, oversee subsidiaries, and provide strategic direction, rather than engaging in direct business operations. Holding companies can be found in various industries, and their structure allows for risk management, centralized control, and potential tax benefits. If you are inquiring about a specific company named Encore Holdings, it is advisable to visit their official website or check business directories for more detailed information.

What are the typical responsibilities and team collaboration like at Encore Holdings?

At Encore Holdings, employees often manage a diverse portfolio of tasks, including coordinating with clients, overseeing property management, and supporting investment operations. Team members regularly collaborate across departments such as finance, operations, and marketing to ensure projects align with company objectives and client expectations. Communication and adaptability are key, as professionals may participate in cross-functional meetings and joint initiatives. This collaborative environment fosters continuous learning and provides opportunities to take on new challenges and grow within the company.

What skills and qualifications are needed to thrive at Encore Holdings?

Success at Encore Holdings generally requires a solid background in finance, business administration, or a related field, often with a relevant degree or industry certification. Familiarity with financial analysis tools, enterprise resource planning (ERP) systems, and customer relationship management (CRM) software is typically expected. Strong analytical thinking, communication skills, and a collaborative mindset help employees excel in team-driven and client-focused environments. These competencies ensure effective execution of business strategies, accurate financial management, and positive client outcomes.

What job categories do people searching Encore Holdings jobs look for?

The top searched job categories for Encore Holdings jobs are:

Infographic showing various Encore Holdings job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

$65K - $90K/yr

Other

Medical, Life, Retirement

Re-posted 18 days ago


Encore Fire Protection rating

7.0

Company rating: 7.0 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

28th of 37 rated health and safety providers


Job description

Service Coordinator

The Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. It also offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

Key responsibilities include managing the service schedule for a specific geographic region, coordinating up to 10 technicians, optimizing daily productivity by scheduling work based on technician skills and route efficiency, holding technicians accountable for time and attendance policies while ensuring adherence to the service schedule, identifying opportunities for process improvements and assisting with revisions to drive efficiency and enhance customer experience, and applying strong customer service skills to handle client interactions and resolve issues effectively.

What you bring to the table includes a college degree or two or more years of experience in customer service, project coordination, or facility services preferred, a willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills), strong interpersonal and persuasive abilities, a customer-focused, professional approach to every interaction, a talent for staying calm and organized when priorities shift, and confidence working with technicians, customers, and internal teams to keep work moving and expectations clear. Familiarity with local geography is a plus but not required.

Salary is commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $65,000 - $90,000 per year.

Beyond the paycheck, at Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect: competitive salary, purpose-driven work environment, flexible dress code, people-focused culture, tools for success, health and wellness, retirement planning, and life insurance.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.


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