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The Payments Product Owner serves as the primary business liaison for the Payments Team, helping translate business priorities, customer opportunities, payment network requirements, and processor specifications into actionable work for Engineering. This role works closely with payment networks, processors, card brands, and internal stakeholders to support the successful delivery of payment-related initiatives.

The Payments Product Owner partners with the Payments Team to establish priorities, manage the team backlog, facilitate communication with third-party partners, coordinate certification activities, and provide visibility into the status of payment initiatives. The role combines payment industry knowledge with strong organizational and communication skills to ensure the team remains aligned on the highest priority work.

• Work directly with the Payments Team to define and maintain development priorities.
• Manage and refine the Payments Team backlog.
• Collaborate with Engineering leadership to align payment initiatives with company priorities and customer commitments.
• Assist with release planning, roadmap discussions, and sprint planning activities.
• Help identify and resolve delivery risks, dependencies, and blockers.

• Serve as the primary point of coordination between the Payments Team and external partners.
• Facilitate communications with payment processors, payment networks, card brands, fleet card providers, certification teams, and integration partners.
• Coordinate technical discussions and requirement clarification between external partners and internal teams.
• Ensure specifications, certification materials, and implementation requirements are communicated effectively.

• Track progress of payment-related initiatives and certifications.
• Monitor milestones, dependencies, risks, and upcoming deliverables.
• Prepare and communicate status updates for Engineering leadership and executive stakeholders.
• Coordinate cross-functional activities involving Engineering, Quality Assurance, Product Management, Operations, Support, and Sales as needed.
• Help ensure successful delivery of payment network integrations and enhancements.

• Gather, document, and clarify business and technical requirements.
• Translate processor and payment network specifications into user stories, features, and acceptance criteria.
• Assist the Payments Team in understanding business objectives and customer needs.
• Support solution discussions by providing payment ecosystem and industry context.

• Coordinate payment network and processor certification efforts.
• Track certification schedules, testing activities, and partner dependencies.
• Ensure required documentation and approvals are obtained throughout the certification process.
• Monitor changes to processor requirements and communicate impacts to the team.

• Bachelor’s degree in Information Systems, Business Administration, Finance, a technical discipline, or a related field; relevant experience will be considered.
• 3+ years of experience in payments, product ownership, business analysis, project coordination, or a related field.
• Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer.
• Strong understanding of payment processing concepts and payment ecosystems.
• Experience working with software development teams.
• Excellent communication, facilitation, and organizational skills.
• Ability to manage competing priorities and coordinate multiple initiatives simultaneously.
• Experience working with payment processors, card brands, merchant acquiring, fleet cards, or EMV certifications, preferred.
• Experience as a Product Owner, Business Analyst, Technical Project Manager, or Program Coordinator, preferred.
• Familiarity with Agile development methodologies, preferred.
• Experience in fuel, fleet, retail, or unattended payment solutions, preferred.

Syntech job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

Syntech is a drug and alcohol-free work environmentand Equal Opportunity/Affirmative Action Employer (Minority/Female/Disabled/Veteran)