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Ems Dispatch Communications Jobs (NOW HIRING)

Rural Metro Fire Department

$98K - $100K/yr

Monitor, diagnose, and resolve radio system outages impacting air medical, EMS, dispatch, and communications center operations. * Perform radio system testing, radio checks, coverage validation, and ...

PARAMOUNT CONSULTING

HLA Dispatcher

Clarksville, IN · On-site

$17/hr

Following EMS dispatch protocols and procedures * High school diploma or equivalent * Previous 911 or EMS dispatch experience preferred * Excellent communication and multitasking skills * Familiarity ...

Quorum Services

NEMT & EMS Dispatcher

Houston, TX · On-site

$18 - $20/hr

Utilize EMS Computer-Aided Dispatch (CAD) software , including TraumaSoft or comparable EMS dispatch platforms, to create calls, assign units, update statuses, document communications, and monitor ...

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Ems Dispatch Communications information

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How much do ems dispatch communications jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ems dispatch communications in the United States is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $33.17 per hour, depending on experience, location, and employer.

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Infographic showing various Ems Dispatch Communications job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 5% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $50,151 per year, or $24.1 per hour.

Dispatch Director / EMS Communications

Cincinnati, OH • On-site

Communicarehealth
Health Care and Social Assistance • 10K+ employees
Learn more about Communicarehealthexternal

Full-time

Re-posted 3 days ago

Communicare Health Services rating

6.1

Company rating: 6.1 out of 10

Based on 158 frontline employees who took The Breakroom Quiz

Job description

Job Address:

10123 Alliance Road Suite 320 Blue Ash, OH 45242


Job Summary:

The EMS Dispatch Director is responsible for overseeing the daily operations of the emergency medical dispatch center. This role involves managing dispatch staff, ensuring efficient and effective dispatching of EMS resources, and maintaining compliance with all relevant regulations and protocols. The EMS Dispatch Director will also be responsible for developing and implementing policies, procedures, and training programs to enhance the performance and reliability of the dispatch center.

Key Responsibilities:

1. Leadership and Management:

  • Supervise, mentor, and evaluate dispatch staff, including dispatchers and Supervisor personnel.
  • Ensure adequate staffing levels are maintained to provide 24/7 dispatch coverage.
  • Foster a positive and productive work environment.

2. Operational Oversight:

  • Manage the daily operations of the EMS dispatch center, ensuring timely and efficient dispatch of EMS resources.
  • Monitor and evaluate the performance of the dispatch center, implementing improvements as needed.
  • Ensure adherence to dispatch protocols and procedures.

3. Policy Development and Implementation:

  • Develop, implement, and maintain dispatch policies and procedures.
  • Ensure policies are updated regularly to reflect best practices and regulatory requirements.

4. Training and Development:

  • Develop and conduct training programs for dispatch staff, including initial training and ongoing professional development.
  • Ensure all dispatchers are certified and maintain required certifications.

5. Technology and Systems Management:

  • Oversee the maintenance and operation of dispatch software and communication systems.
  • Collaborate with IT and other departments to address technical issues and implement system upgrades.

6. Quality Assurance:

  • Conduct regular audits and quality assurance reviews to ensure compliance with dispatch protocols.
  • Address and resolve any performance issues or complaints related to dispatch services.

7. Collaboration and Coordination:

  • Work closely with EMS field operations, law enforcement, fire departments, and other agencies to ensure effective coordination and communication.
  • Serve as a liaison between the dispatch center and other departments and external partners.

8. Reporting and Documentation:

  • Maintain comprehensive records of dispatch activities, incidents, and performance metrics.
  • Prepare and present reports to senior management and regulatory agencies as required.

9. Emergency Response:

  • Participate in emergency response planning and coordination.
  • Ensure the dispatch center is prepared to handle large-scale emergencies and disasters.

Qualifications:
Education: Bachelor's degree in emergency management, public safety, healthcare administration, or a related field or equivalent experience.
Experience: Minimum of 5 years of experience in emergency medical dispatch or a related field, with at least 3 years in a supervisory or management role.
Certifications: Emergency Medical Dispatcher (EMD) certification (Preferred).
Skills:

  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in dispatch software and communication systems.
  • Ability to handle high-stress situations and make quick, effective decisions.
  • Strong organizational and problem-solving abilities.

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