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Onsite Support Technician, Journeyman
Category: Service Desk / End User Services
Main location: United States, Virginia, Arlington
Position ID:J0925-0621
Employment Type: Full Time
Position Description:
CGI Federal has an exciting opportunity for an Onsite Support Technician within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Onsite Support Technician provides direct, hands-on technical assistance to users experiencing computer hardware, software, or network issues. Their responsibilities include troubleshooting, resolving problems, installing and configuring equipment, and maintaining IT systems. They act as the primary point of contact for users needing technical support and ensure efficient operation of IT infrastructure at a specific location or multiple sites.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in USA VA Arlington, and 100% onsite
Your future duties and responsibilities:
• Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network issues for end-users.
• Installation and Configuration: Setting up and configuring new hardware and software, including desktops, laptops, printers, and network devices.
• Maintenance and Support: Performing routine maintenance, preventative maintenance, and system upgrades to ensure optimal performance.
• User Support: Providing guidance and assistance to users on how to use computer systems and software effectively.
• Documentation: Maintaining accurate records of support activities, including troubleshooting steps and solutions.
• Escalation: Identifying and escalating complex issues to the appropriate support teams or specialists.
• Inventory Management: Maintaining an inventory of IT equipment and ensuring proper disposal of obsolete or damaged items.
• Communication: Effectively communicating with users, remote support teams, and other IT staff to resolve issues and provide updates.
• Project Support: Participating in IT projects related to installations, upgrades, and system deployments.
• Following Procedures: Adhering to company policies and procedures, including those related to data security and confidentiality.
Required qualifications to be successful in this role:
• Education and/or Experience: Bachelor's degree and/or 2 to 5 years of experience
• Security Clearance: TS/SCI with CI Poly
• Technical Skills: Strong knowledge of computer hardware, software, operating systems (Windows, macOS, etc.), and basic networking concepts.
• Troubleshooting Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills to interact with users and other IT staff.
• Customer Service Skills: Ability to provide a positive and helpful experience for users needing technical assistance.
• Problem-Solving Skills: Analytical and critical thinking skills to resolve complex technical issues.
• Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $150000.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
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What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.