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Employee Success Jobs in Utah (NOW HIRING)

Orion

Customer Success Associate

Lehi, UT · Hybrid

$20.67 - $29.57/hr

Success in this role depends on reliability, communication clarity, and steady progression of ... It is anticipated that an incumbent in this role will work as a Hybrid employee , with three (3) or ...

Coalition

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

Support training & onboarding for new and existing customer success team members * Educating ... Consistent with applicable laws, an employee's pay within this range is based on a number of ...

FDS Distributors

Customer Success Specialist

Provo, UT · On-site

$21 - $22/hr

... customer success. Position Overview We are seeking a Client Services Representative to work ... Employee discount * Health insurance * Health savings account * Paid time off * Vision insurance

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation ... Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation ... Customer Success Strategy & Growth * Own the post-sale strategy across Customer Success, Renewals ...

Coalition, Inc.

Customer Success Associate

Provo, UT · On-site

$40K - $50K/yr

... Success team. In this role, you will be accountable for providing the highest level of customer ... Consistent with applicable laws, an employee's pay within this range is based on a number of ...

Coalition

Customer Success Associate

Provo, UT · On-site

$50K/yr

... Success team. In this role, you will be accountable for providing the highest level of customer ... Consistent with applicable laws, an employee's pay within this range is based on a number of ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

A proactive problem-solver who continually seeks ways to improve processes, elevate employee ... What You'll Bring to the Table * 3-5 years in customer success, account management, or a related ...

NetDocuments

Sr Manager, Customer Success

Lehi, UT · On-site

Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation ... What You'll Do NetDocuments is seeking a Senior Manager of Customer Success Operations to serve as ...

Revver

Enterprise Customer Success Manager

Lehi, UT · On-site

A proactive problem-solver who continually seeks ways to improve processes, elevate employee ... What You'll Bring to the Table * 3-5 years in customer success, account management, or a related ...

Psomas

Survey Crew Chief

South Jordan, UT · On-site

$25 - $35/hr

Survey Crew ChiefOwn Your Future at PsomasJoin a 100% employee-owned firm built for long-term thinking, shared success, and meaningful impact.As our Survey Crew Chief for our Survey & Geospatial team ...

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Showing results 21-40

All JobsEmployee Success JobsEmployee Success Jobs in Utah

Employee Success information

What is employee success?

Employee Success refers to strategies, programs, and practices within an organization that focus on supporting employees to achieve their best work, grow professionally, and feel satisfied in their roles. This function often encompasses onboarding, professional development, employee engagement, performance management, and workplace culture initiatives. The goal of Employee Success is to create an environment where employees are motivated, productive, and aligned with the company's mission and values. It is a modern evolution of traditional human resources, emphasizing employee experience and well-being as key drivers of organizational performance.

What are the key skills and qualifications needed to thrive as an employee success professional, and why are they important?

To thrive as an Employee Success professional, you need a background in human resources, organizational development, and employee engagement, often supported by a relevant degree or HR certification. Familiarity with HR information systems (HRIS), employee engagement platforms, and data analytics tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and foster a positive workplace culture. These skills are essential for driving employee satisfaction, retention, and overall organizational performance.

How does the employee success team typically collaborate with other departments to enhance workplace culture?

The Employee Success team works closely with leaders from departments such as HR, Operations, and Management to identify opportunities for improving employee engagement and satisfaction. This collaboration often involves organizing cross-functional workshops, collecting and analyzing employee feedback, and co-developing initiatives that align with organizational goals. Regular meetings and transparent communication are key, ensuring that all departments are aligned in fostering a positive and productive work environment.

What is the difference between Employee Success vs Employee Engagement?

AspectEmployee SuccessEmployee Engagement
FocusHolistic development, retention, and performance of employeesLevel of emotional commitment and enthusiasm employees feel towards their work
ResponsibilitiesOnboarding, training, career development, performance managementBoosting morale, fostering motivation, improving workplace culture
Work EnvironmentHR and talent development settingsOrganizational culture and employee experience initiatives
Common UsageHR departments, talent management teamsEmployee experience programs, internal communications

While both roles aim to improve employee well-being and productivity, Employee Success focuses on supporting employees' growth and retention through development initiatives. Employee Engagement emphasizes fostering a positive emotional connection to increase motivation and job satisfaction. Together, they contribute to a thriving workplace environment.

Employee Success jobs near you
Infographic showing various Employee Success job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Customer Success Associate

Orion

Lehi, UT • Hybrid

$20.67 - $29.57/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

About this Opportunity:
The Customer Success Associate is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels. This role focuses on resolving foundational questions, guiding clients through core workflows, and ensuring accurate intake, documentation, and followthrough. Success in this role depends on reliability, communication clarity, and steady progression of platform knowledge across Orion products-such as Orion, Redtail, and OCIO-but not limited to these offerings. Please Note: This posting may not refer to a specific open position. As we can regularly hire for this type of role, you may be considered for a potential, future opportunity.

Location:

It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.

Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.

In this role, you'll get to:
  • Serve as a frontline point of contact for client inquiries across phone, chat, and case channels with professionalism and urgency
  • Provide clear training, guidance, and best practices to help clients navigate the workflows or platform topics they need support with, using your established support resources
  • Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related inquiries
  • Maintain strong adherence to schedules and support queue coverage across required channels
  • Own assigned Priority 1 (P1) and aged cases to completion, ensuring timely updates and accurate Salesforce documentation
  • Strive for first-contact resolution while minimizing unnecessary transfers
  • Maintain clean, complete case documentation that meets internal quality and audit standards
  • Stay up to date on platform updates, release notes, required certifications, and internal learning content
  • Identify opportunities to simplify client workflows or improve documentation and escalate through proper channels
  • Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client outcomes
  • Operate as a frontline contributor focused on delivering accurate, timely, and professional support across chat, phone, and case channels
  • Expect to build foundational proficiency within their assigned technology area (Orion or Redtail) while actively progressing through required certifications and learning pathways
  • Demonstrate first-contact resolution mindset and ownership of inquiries
  • Maintain strong performance across core service metrics including NPS, adherence, acceptance rate, quality, and documentation accuracy to support reliable service delivery
  • Escalate suspected product issues only after basic troubleshooting and documentation
  • Contribute to team improvement by identifying client trends or documentation gaps
  • Adhere to hybrid expectations and maintain a professional presence in all interactions
We're looking for talent who:
  • Has strong verbal and written communication skills in client interactions
  • Manages multiple tasks in a fast-paced environment with attention to detail
  • Navigates and explains technology
  • Has strong problem-solving, organizational, and time management skills
  • Has a minimum of a high school; bachelor's degree preferred
  • Preferably has prior customer service or technology support experience
  • Has less than one year of experience
  • Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

Recommended Skills:

Salary Range:

$20.67 - $29.57

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parentalleave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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