Employee Success Manager Jobs in Georgia (NOW HIRING)

As an employee performance and success manager, you will uphold an open-door policy to discuss issues with employees and managers, address employee concerns, and recommend resolutions. You will foster communication between managers and employees, offer guidance to managers on effective conflict avoidance and resolution techniques, and evaluate the success of interventions. Among other duties, you will cultivate strong professional relationships with university managers and human resources (HR) colleagues, collaborating effectively with individuals from diverse backgrounds. Additionally, you will implement HR policies and procedures, respond to inquiries, and investigate employee issues related to HR policies while keeping supervisors informed of significant matters needing attention. 

In this role, you will support new hire orientation for staff and faculty by presenting information about university policies and procedures, SCAD leadership, and safety protocols. You will oversee the position management process, which includes recruitment, interviews, and advising on the suitability of candidates for new and replacement positions, promotions, transfers, reorganizations, and all other personnel changes, ensuring that job descriptions are accurate and approved. You will also consult with and obtain authorization from supervisors for in-line promotions and salary adjustments to administer requests. 

In collaboration with the compensation department, you will assist with salary administration to ensure compliance and equity within assigned departments, request compensation analyses and studies, and create job descriptions. You will support annual increases, gather necessary information for executive approval, and communicate final raises to managers. You will also review all performance evaluations for employees in your areas to ensure that accurate information complies with state and federal regulations and assess rating distribution to provide feedback to leaders. Among other duties, you will aid in the creation and implementation of employee learning and development programs, facilitating and leading sessions as needed. Additionally, you will help plan activities, maintain organizational charts, and participate in special projects.  

You will prepare employee separation documents, conduct exit interviews, and collaborate with relevant departments to modify the work environment based on exit interview feedback. You will guide managers handling employee leaves of absence to ensure compliance with applicable policies, as well as FMLA and ADA guidelines in consultation with SCAD benefits. Likewise, you will work with the SCAD benefits office on employee accommodation requests and make referrals to SCAD benefits and the Employee Assistance Program (EAP). You will also consult with the compliance and Title IX office to ensure that investigations into employee concerns are conducted, assist with the implementation of action steps, and ensure adherence to state and federal employment laws. As needed, you will collaborate with legal counsel to resolve employment issues.  

The successful candidate will have excellent interpersonal, decision-making, and conflict resolution skills. The candidate must be able to multitask in a fast-paced environment, work effectively independently and collaboratively, and maintain confidentiality at all times. They will thoroughly understand the university's goals and mission to guide their decision-making processes.  

Minimum qualifications:  

• Bachelor's degree  

• At least five years of human resources or related experience 

Preferred qualifications:  

• PHR/SHRM certification 

• Knowledge in recruitment, organizational development, compensation, training and development, employee relations, and benefits 

Certificates, licenses, and registrations:  

• Valid driver's license   

Travel required:  

• Less than 10% 

Work hours:The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings. 

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.