Employee Service Workforce Development Manager Jobs

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the
Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The Employee Development & Workforce Engagement Manager serves as a strategic extension of the Human Resources function focused on workforce development, employee engagement, talent acquisition, learning and development, performance management, succession planning, mentorship, onboarding, and retention initiatives across OIT.

This role leads the development and implementation of workforce strategies that help attract, develop, engage, and retain a high-performing, inclusive, and future-ready workforce aligned with OIT’s mission, operational priorities, and culture of innovation and collaboration.

The position partners closely with leadership, HR teams, and department managers to strengthen employee experience, workforce readiness, leadership development, and long-term organizational sustainability.

Essential Functions

• Lead recruitment, onboarding, retention, and workforce development initiatives across OIT.
• Develop and manage employee training, mentorship, leadership development, and upskilling programs.
• Create standardized 30/60/90/120-day onboarding guidance and employee success plans.
• Oversee onboarding, orientation, employee engagement, and structured offboarding processes.
• Coordinate Learning Management System (LMS) programs, workforce development tracking, and training analytics.
• Develop and implement performance management tools, workforce KPIs, and succession planning frameworks.
• Partner with department leaders to forecast staffing needs and support workforce planning initiatives.
• Monitor workforce analytics, retention trends, employee feedback, and engagement data to guide decision-making and process improvements.
• Support DEIB, employee engagement, and organizational culture initiatives that strengthen collaboration and workforce inclusion.
• Implement standardized communication protocols, dashboards, and tracking tools to improve operational coordination and accountability.

Strategic Initiatives Supported

1. Workforce planning and talent management
2. Recruitment and onboarding enhancement
3. Employee engagement and culture development
4. Leadership development and mentoring programs
5. Upskilling and workforce readiness initiatives
6. Performance management and succession planning
7. Baseline technical training programs
8. OIT Directors Bootcamp and leadership pipeline development

Key Performance Indicators (KPIs)

Recruitment & Retention

• Average time-to-fill
• Employee retention and turnover rates
• Employee engagement and satisfaction metrics

Onboarding & Orientation

• Completion rates for 30/60/90/120-day onboarding objectives
• New hire satisfaction and onboarding effectiveness scores

Training & Development

• Training participation and completion rates
• Skill improvement and workforce readiness metrics
• LMS utilization and development analytics

Performance Management & Succession Planning

• Evaluation completion and goal alignment metrics
• Leadership pipeline and succession readiness indicators

HR Operations & Employee Relations

• Service satisfaction ratings
• SLA adherence and workflow efficiency
• Employee relations resolution timelines

Preferred Qualifications 

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Public Administration, or related field required.
• 5+ years of experience in workforce development, talent management, employee engagement, organizational development, or HR operations.
• Experience managing onboarding, training, performance management, workforce analytics, and employee development programs preferred.
• Strong communication, collaboration, leadership, and organizational skills.

Salary Range: $110,000 - $120,000

Salary Range cannot exceed $120,000

All applications must include a cover letter. Applications without a cover letter will be considered incomplete. 

Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:
http://www.phila.gov/humanrelations/Pages/default.aspx