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Employee Engagement Program Manager Jobs in Tennessee

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Employee Engagement Program Manager information

What does an employee engagement program manager do?

An Employee Engagement Program Manager is responsible for designing, implementing, and overseeing initiatives that boost employee morale, satisfaction, and productivity within an organization. They analyze employee feedback, develop engagement strategies, and coordinate programs such as recognition events, surveys, and wellness activities. Their goal is to foster a positive workplace culture, increase retention, and ensure that employees feel valued and motivated in their roles.

How does an employee engagement program manager typically collaborate with other departments to drive engagement initiatives?

An Employee Engagement Program Manager frequently partners with HR, internal communications, and department leads to design and implement engagement strategies. They often facilitate cross-functional meetings to gather feedback, align initiatives with company values, and ensure programs are tailored to diverse team needs. Building relationships across departments is key to gaining buy-in and effectively rolling out surveys, recognition platforms, or wellness activities. This collaborative approach helps ensure engagement efforts are well-received and impactful throughout the organization.

What are the key skills and qualifications needed to thrive as an employee engagement program manager, and why are they important?

To thrive as an Employee Engagement Program Manager, you need experience in HR, program management, data analysis, and a relevant degree such as in human resources or business administration. Familiarity with HRIS platforms, survey tools, and analytics software is typically required, along with certifications like SHRM-CP or PHR being advantageous. Strong communication, relationship-building, and strategic planning skills help drive engagement initiatives and foster a positive workplace culture. These competencies are crucial for designing impactful programs that enhance employee satisfaction, retention, and organizational performance.

What is the difference between Employee Engagement Program Manager vs Employee Relations Specialist?

AspectEmployee Engagement Program ManagerEmployee Relations Specialist
Primary FocusDesigning and implementing engagement initiatives to boost employee morale and retentionManaging employee relations issues, conflict resolution, and workplace policies
Required CredentialsBachelor's degree in HR, Business, or related field; HR certifications preferredBachelor's degree in HR, Psychology, or related field; HR certifications beneficial
Work EnvironmentHR departments, corporate offices, focus on culture and engagement programsHR or Employee Relations teams, often in corporate or organizational settings

The Employee Engagement Program Manager primarily focuses on creating programs that enhance employee satisfaction and retention, while the Employee Relations Specialist handles workplace conflicts and employee concerns. Both roles require HR knowledge and work within similar environments, but their core responsibilities differ significantly.

What cities in Tennessee are hiring for Employee Engagement Program Manager jobs?

Cities in Tennessee with the most Employee Engagement Program Manager job openings:

Employee Engagement Program Manager jobs near you

Employee Engagement Associate

Memphis Shelby County Schools

Memphis, TN • On-site

$21.80 - $31.34/hr

Full-time

Posted 4 days ago

Memphis Shelby County Schools rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

19th of 640 rated elementary and secondary schools

Job description

Purpose and Scope
The Employee Engagement Associate will be the senior service provider for customers who contact HR by telephone, email or walk-in with an inquiry or request for assistance. The Employee Engagement Associate will have access to information to answer questions, offer alternative solutions or escalate the matter as deemed appropriate to ensure all concerns are addressed. The Employee Engagement Center Associate will utilize various HR systems including but not limited to: APECS, Bentek, iCIMS, SmartFind Express & TN Compass. The Employee Engagement Center Associate is responsible for providing effective customer service to all internal & external customers including but not limited to a high volume of Benefits related claims and services.
Essential Job Functions
  1. Provides exemplary customer service as the first point of contact for customers including but not limited to: district employees, vendors, and community members.
  2. Communicates information from meetings and other sources to staff.
  3. Assists with developing standards and procedures for interacting with customers to ensure maximum satisfaction with organization standards.
  4. Maintains and utilizes reference information on current events and changes within the district.
  5. Demonstrates problem-solving skills to effectively troubleshoot and address concerns/inquiries identified by customers, solve a wide breadth of concerns quickly.
  6. Understands each customer's request regarding all divisions of HR including but not limited to: Benefits, Recruitment, Office of Professional Standards, Employee Performance, Compensation, Staffing, etc.
  7. Serves an example of MSCS customer service expectations by providing a welcoming, orderly environment, respectful responses to customer concerns, demonstrates knowledge about MSCS & HR policies and reporting structure, and is sensitive to customer needs.
  8. Performs efficient and accurate data entry, including documenting all interactions with and services provided to customers.
  9. Maintains excellent response, and timely follow-up as required.
  10. Manages all incoming faxes, forms, emails, etc. routing to the correct department in a timely manner.
  11. Receives and responds to requests for verification of employment and experience to meet the needs of customers, utilizes excellent verbal, written and computer skills to communicate needs. Verifications include but are not limited to: Long and/or Short-Term Disability claim forms, Public Service Loan Forgiveness (PSLF) forms, teacher experience for current and past teachers, etc.
  12. Navigates multiple technical tools to efficiently answer calls and or/respond to HR Employee emails, provides one-on-one assistance with online applications, documents customers inquiries, prepares records, generates reports and general correspondence.
  13. Provides detailed information to customers daily; provides support during open enrollment.
  14. Provides feedback on the efficiency of the HR processes. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience.
  15. Performs other related duties as assigned or directed.

Minimum Qualifications
Graduation from an accredited college or university with a Bachelor's degree in Public Administration, Business Administration, Human Resources, Education or related field, or equivalent, for a total education/experience of four (4) years.
Degree Equivalency Formula:
Bachelor's Degree= 4 years plus required years of experience.
Master's Degree= 2 years plus required years of experience.

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