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Emotional Support Listener Jobs in Washington (NOW HIRING)

Interfaith Works

Program Support Staff

Rockville, MD · On-site

$21/hr

Provide ongoing emotional support to highly vulnerable clients in shelter or supportive hosing ... Ability to listen well and refer guest/resident to the appropriate resources. Ability to document ...

Interfaith Works

Program Support Staff

Rockville, MD

$21/hr

Provide ongoing emotional support to highly vulnerable clients in shelter or supportive hosing ... Ability to listen well and refer guest/resident to the appropriate resources. Ability to document ...

Interfaith Works

Program Support Staff

Rockville, MD · On-site

$21/hr

Provide ongoing emotional support to highly vulnerable clients in shelter or supportive hosing ... Ability to listen well and refer guest/resident to the appropriate resources. Ability to document ...

Ridgeway Rehab Center

CNA 1 (GNA)

Catonsville, MD

$18 - $21.50/hr

Support residents' emotional and social well-being with kindness and respect * Help maintain a ... Supportive team culture and leadership that listens * A workplace where you are valued, heard, and ...

Charter Senior Living

Caregiver (CNA)

Annapolis, MD · On-site

$17 - $18/hr

Provide companionship and emotional support * Collaborate with nurses and care team This is ... listens and supports you." Apply Today If you're a caregiver or CNA who wants meaningful work ...

Singh

Caregiver

Ashburn, VA · On-site

$14.50 - $18.50/hr

Caregivers work hard every day to offer emotional support, ease our residents' lives, and help them ... Very tolerant and sensitive with people, and takes time to listen. Does not take shortcuts, follows ...

Singh Development Company

Caregiver

Ashburn, VA · On-site

$14.50 - $18.50/hr

Caregivers work hard every day to offer emotional support, ease our residents' lives, and help them ... Very tolerant and sensitive with people, and takes time to listen. Does not take shortcuts, follows ...

Butterfly Home Care - Manassas

Caregiver

Manassas, VA

$16 - $19/hr

It is about listening, honoring individual choices, encouraging independence, and providing the ... Providing companionship, conversation, and emotional support * Assisting with bathing, grooming ...

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Emotional Support Listener information

What is an emotional support listener?

An Emotional Support Listener provides a compassionate and non-judgmental space for individuals to express their thoughts and feelings. They actively listen, offer emotional reassurance, and help people feel heard and understood. While they do not provide professional counseling or therapy, they offer support in difficult times. This role is often found in peer support services, mental health organizations, or online platforms.

What are the typical daily responsibilities of an emotional support listener?

Emotional Support Listeners typically spend their workdays actively listening to individuals experiencing emotional distress, offering compassionate, nonjudgmental support, and helping them feel heard and understood. They may connect with those seeking help via phone, text, or online chat platforms, and are often responsible for maintaining accurate records of their interactions. Depending on the organization, they might also participate in regular training sessions or supervision meetings to improve their skills and receive guidance. Collaboration with team members, supervisors, or mental health professionals may be part of the role, especially in situations where escalation or referrals are needed. This role is well-suited for individuals who are passionate about making a positive difference in others’ lives and thrive in emotionally supportive environments.

What are the key skills and qualifications needed to thrive in the emotional support listener position?

To thrive as an Emotional Support Listener, you need strong active listening skills, emotional intelligence, and a foundational understanding of mental health principles, often supported by relevant training or certifications in peer support or mental health first aid. Familiarity with digital communication platforms or hotlines is helpful, as many roles operate via phone, chat, or online support systems. Exceptional empathy, nonjudgmental attitude, and resilience under emotional stress are standout soft skills for this position. These abilities are crucial to effectively support individuals in distress, ensuring they feel heard and guided toward appropriate resources or next steps.

Can you really get paid to be an emotional support listener?

Emotional support listeners can be paid for providing empathetic listening and support, often through helplines, online platforms, or mental health services. Compensation varies depending on the organization, and some roles may require training or certification in active listening or mental health first aid.

How to become an emotional support listener?

To become an emotional support listener, individuals typically need strong communication skills, empathy, and active listening abilities. Some roles may require training or certification in mental health support or counseling, and volunteers often undergo specific training programs to prepare for providing emotional support in various settings.

What are the most commonly searched types of Emotional Support Listener jobs in Washington?

The most popular types of Emotional Support Listener jobs in Washington are:

What are popular job titles related to Emotional Support Listener jobs in Washington?

For Emotional Support Listener jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Emotional Support Listener jobs in Washington look for?

The top searched job categories for Emotional Support Listener jobs in Washington are:

What cities in Washington are hiring for Emotional Support Listener jobs?

Cities in Washington with the most Emotional Support Listener job openings:

Emotional Support Listener jobs near you
Infographic showing various Emotional Support Listener job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Program Support Staff

Interfaith Works

Rockville, MD • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Job description

Title: Program Support Staff
Reports to: Program Support Manager
Employment Status: Full Time and Part Time
FSLA Status: Non-exempt
Pay rate: $21 per hour
Since its founding in 1972, Interfaith Works (IW) has provided extensive wraparound services to the most vulnerable residents of Montgomery County, Maryland. Our 14 interrelated and co-located programs prevent individuals from falling through the safety net, stabilize housing and financial circumstances, and empower individuals and families to lift themselves out of poverty and homelessness. Our team of 190 professionals administer programs that include emergency financial assistance, distribution of free food and clothing, vocational services, and a complete continuum of housing. Using our Lift Strategy: Prevent, Stabilize, and Empower, we support more than 35,000 individuals annually.
POSITION SUMMARY
The Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the seasonal program support staff implements procedures as needed, monitors medication and communicates activities using the communication log. Additionally, the PSS is accountable for persons entering and exiting the program during their shift, including volunteers, visitors, and other service providers. The PSS must provide excellent customer service to all individuals.
ESSENTIAL DUTIES & RESPONSIBILITIES
The essential functions include, but are not limited to the following:
  • Provide excellent customer service and trauma-informed care by treating everyone with dignity and honoring personal choice.
  • Provide ongoing emotional support to highly vulnerable clients in shelter or supportive hosing programs while monitoring their safety and well-being.
  • Following training, use motivational interviewing, harm-reduction models, and other client-centered interventions to support clients in their goals and daily routines.
  • Consistently employ crisis intervention, de-escalation, and mediation skills to maintain physically and emotionally safe environment. This includes calling 911 and the Crisis Center when appropriate.
  • Monitor and prompt clients to take scheduled medication consumption; regularly communicate to case managers and program director's relevant concerns regarding client medication consumption.
  • Provide detailed incident reports and log notes about both crisis events and routine client interactions.
  • Monitor program related activities. This includes signing in/out of the program, medication consumption, meals, chores, and laundry.
  • Ensure proper documentation of daily activities including incident reports and grievances
  • Ensure safety of the program by conducting room searches.
  • Greet, direct, and provide support to volunteers providing dinner and other supplies.
  • Attend and participate in mandatory staff meetings and trainings as required by contract.
  • Assume the responsibility for heating up and serving dinner in the absence of volunteers.
  • Understanding and display of cultural humility and sensitivity.
  • Perform other duties as required.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)
  • Minimum of a High School diploma with at least two years experiences working in any service delivery field, social service field.
  • Excellent communication skills. Ability to listen well and refer guest/resident to the appropriate resources. Ability to document important behavior.
  • Ability to work as a team member.
  • Proficient with word processor, search engines, and other computer programs.
  • Ability to interact well with volunteers and other visitors to the program (able to answer questions).
  • Ability to recognize psychiatric or medical emergencies and contact the proper resource.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
BENEFITS
Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
TO APPLY
Interested candidates must submit a resume with their application to be considered. Applicants must apply through our Please send any questions about the application process to hr@iworksmc.org.
Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug-free workplace and comply with ADA regulations, as applicable.

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