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Emergency Dispatch Jobs in Delaware (NOW HIRING)

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Emergency Dispatch information

See Delaware salary details

$26.5K

$48.1K

$67.6K

How much do emergency dispatch jobs pay per year?

As of Sep 12, 2026, the average yearly pay for emergency dispatch in Delaware is $48,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is an emergency dispatcher?

Emergency dispatchers, also known as 911 operators, are professionals who receive emergency calls and quickly coordinate the appropriate response from police, fire, or medical services. They use specialized communication systems to gather critical information, provide instructions to callers, and dispatch emergency personnel to the scene. Dispatchers play a vital role in ensuring public safety by acting as the first point of contact during emergencies. They must remain calm under pressure, communicate clearly, and make fast, accurate decisions to save lives.

What are the key skills and qualifications needed to thrive as an emergency dispatcher, and why are they important?

To thrive as an Emergency Dispatcher, you need strong communication skills, the ability to multitask under pressure, and familiarity with emergency protocols, typically supported by a high school diploma or equivalent and specialized dispatcher training. Proficiency with computer-aided dispatch (CAD) systems, radio equipment, and emergency response software is essential. Exceptional listening, emotional resilience, and the ability to remain calm during crises are crucial soft skills. These capabilities are vital to ensure timely, accurate responses and to support both callers and first responders in high-stress situations.

What are some common challenges faced by emergency dispatchers, and how can new hires prepare for them?

Emergency Dispatchers often face high-pressure situations where quick thinking and clear communication are essential. Common challenges include managing multiple calls simultaneously, handling stressful or emotionally charged conversations, and maintaining accuracy under pressure. New hires can prepare by practicing active listening, developing strong multitasking skills, and familiarizing themselves with dispatch protocols and technology. Ongoing training and support from experienced team members are also key to building confidence and resilience in this critical role.

What is the difference between Emergency Dispatch vs Emergency Dispatcher?

AspectEmergency DispatchEmergency Dispatcher
CredentialsCPR certification, communication trainingCPR certification, communication training
Work EnvironmentCall centers, emergency response centersCall centers, emergency response centers
Industry UsageUsed to describe the process or roleRefers to the individual performing the role
Common Search IntentUnderstanding the role or processJob opportunities, responsibilities

Emergency Dispatch refers to the process or system of coordinating emergency responses, while Emergency Dispatcher is the person who performs this role. Both share similar credentials and work environments, but the term 'Emergency Dispatch' emphasizes the function, whereas 'Emergency Dispatcher' refers to the individual executing the duties.

How much do emergency dispatchers earn?

Emergency dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with additional certifications, specialized training, and overtime shifts in emergency response environments.

Is it hard to be hired as an emergency dispatcher?

Becoming an emergency dispatcher typically requires a high school diploma or equivalent, passing a background check, and completing specialized training. The hiring process can be competitive, and candidates must demonstrate strong communication skills, the ability to handle stressful situations, and often pass written exams and interviews.

What qualifications do you need to be an emergency dispatch?

Emergency dispatchers typically need a high school diploma or equivalent, strong communication skills, and the ability to remain calm under pressure. Some employers require certification in emergency medical dispatch or other relevant training, and proficiency with computer-aided dispatch systems is often necessary.

What cities in Delaware are hiring for Emergency Dispatch jobs?

Cities in Delaware with the most Emergency Dispatch job openings:

Emergency Dispatch jobs near you
Infographic showing various Emergency Dispatch job openings in Delaware as of September 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,139 per year, or $23.1 per hour.

Operations Coordinator for Dispatch & Scheduling

Bear, DE • On-site

SERVPRO of Bear/New Castle/Upper Darby
See more jobs at SERVPRO of Bear/New Castle/Upper Darbyexternal

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • Profit sharing
  • Training & development
  • 401(k)
  • 401(k) matching
  • Competitive salary

Be the Hub of Our Operation. Help Make a Difference Every Day.
SERVPRO of Bear, New Castle, and Upper Darby is seeking an organized, dependable, and customer-focused Dispatch & Scheduling Coordinator to become the operational hub of our restoration team.
When homes and businesses experience fire, water, mold, or storm damage, every minute matters. Behind every successful response is an organized professional who keeps our crews moving efficiently, communicates with customers, and ensures the right people are in the right place at the right time.
If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping people and projects organized, we'd love to meet you.
Position SummaryThe Dispatch & Scheduling Coordinator is responsible for coordinating emergency and scheduled restoration services, maintaining technician schedules, supporting project managers, and ensuring exceptional communication with customers and team members throughout the restoration process.
This position plays a critical role in the success of our daily operations and directly impacts customer satisfaction, production efficiency, and team performance.
Primary ResponsibilitiesResponsibilities include:
  • Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
  • Build and maintain efficient daily schedules while maximizing technician productivity.
  • Continuously adjust schedules as emergency calls and priorities change throughout the day.
  • Coordinate scheduling with Project Managers and department leaders.
  • Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
  • Answer incoming customer calls and gather accurate job information.
  • Monitor emergency calls and assist with occasional after-hours dispatch support.
  • Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
  • Verify work orders and job information before dispatching crews.
  • Coordinate equipment availability and logistical needs with production teams.
  • Monitor technician availability, routing, and workload distribution.
  • Support Project Managers with administrative coordination.
  • Collaborate with every department to ensure outstanding customer service.
  • Assist with general office responsibilities as business needs require.
QualificationsWe're looking for someone who has:
  • Two or more years of dispatching, scheduling, logistics, customer service, office coordination, or similar experience preferred.
  • Excellent organizational and time-management skills.
  • Strong communication and customer service abilities.
  • Professional telephone etiquette.
  • The ability to prioritize multiple responsibilities in a fast-paced environment.
  • Strong computer skills, including Microsoft Office.
  • High attention to detail and excellent follow-through.
  • Sound judgment and the ability to make decisions under pressure.
  • A positive attitude and willingness to support the team.
Experience in restoration, construction, HVAC, plumbing, logistics, transportation, or another service-based industry is a plus but not required.
Who Thrives HereThe most successful members of our team are people who:
  • Take ownership and follow through on commitments.
  • Stay calm under pressure.
  • Communicate professionally and respectfully.
  • Enjoy solving problems and thinking ahead.
  • Adapt quickly when priorities change.
  • Support teammates and contribute to a positive work environment.
  • Continuously look for ways to improve.
  • Take pride in helping customers during some of life's most challenging moments.
What We OfferWe believe investing in great people is one of the best investments we can make.
  • Competitive compensation based on experience
  • 401(k) Retirement Plan
  • Profit Sharing
  • Cash Balance Pension Plan
  • Paid vacation and holidays
  • Ongoing training and professional development
  • Opportunities for advancement and increased responsibility
  • Stable, year-round employment with a growing, locally owned business
  • Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs
Apply TodayIf you're looking for more than just another office position and want to be part of a team that values professionalism, accountability, teamwork, and continuous improvement, we'd love to hear from you.
Your ability to organize, communicate, and solve problems can make a meaningful impact on our customers, our teammates, and the success of our company.
SERVPRO of Bear, New Castle, and Upper Darby is an Equal Opportunity Employer.

Each SERVPRO franchise is independently owned and operated.