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Emergency Department Operations Manager information

What are the key skills and qualifications needed to thrive as an emergency department operations manager, and why are they important?

To thrive as an Emergency Department Operations Manager, you need strong leadership, healthcare administration expertise, and a background in nursing or clinical care, often supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with hospital information systems, electronic health records (EHRs), and quality improvement tools is typically required. Outstanding communication, decision-making, and crisis management skills set exceptional managers apart in this high-pressure environment. These competencies are crucial for ensuring efficient patient flow, staff coordination, and quality care delivery in the emergency department.

What are some common challenges faced by an emergency department operations manager, and how can they be addressed?

Emergency Department Operations Managers often encounter challenges such as managing high patient volumes, coordinating multidisciplinary teams, and maintaining efficient patient flow during peak times. Addressing these challenges typically involves implementing effective triage protocols, leveraging data analytics to optimize staffing, and fostering strong communication among clinical and administrative staff. Being proactive, adaptable, and regularly reviewing departmental processes are key strategies for success in this dynamic environment.

What does an emergency department operations manager do?

An Emergency Department Operations Manager oversees the daily operations of a hospital's emergency department, ensuring that patient care is delivered efficiently and effectively. They manage staff schedules, coordinate with medical and administrative teams, and implement policies to improve workflow and patient outcomes. Their responsibilities also include budgeting, compliance with healthcare regulations, and quality improvement initiatives. The role requires strong leadership, organizational, and communication skills to handle the fast-paced environment typical of emergency departments.
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Emergency Department Operations Manager jobs near you

Manager, Emergency Department

Phoenix Children's Hospital

Gilbert, AZ • On-site

Full-time

Re-posted 26 days ago

Job description

Position Details
Department: PCH-EV JV | Emergency Department
Location: Gilbert
Shift: Mon-Fri, Days, 8am-5pm
Category: Director/Management
Posting #: 1026062
Employee Type: Full-Time
Position Summary
Posting Note: We are seeking a dynamic and experienced nursing leader to join our team, as the Manager Pediatric Emergency Department at our East Valley Hospital, with a planned opening end of 2026 to early 2027. This is an exciting opportunity to be part of our newest community hospital opening from the beginning. The ideal candidate will be a skilled leader with a passion for emergency care, capable of overseeing departmental operations in a rapidly changing environment, while fostering a culture of excellence and collaboration. The manager will provide support and oversight for both supervisory and frontline clinical team members that includes approximately 55 FTE's. Our state-of-the-art Pediatric Emergency Department is equipped with 24 beds, including 4 safer rooms, 1 treatment room, and 1 resuscitation bay. We are committed to providing the highest level of care to our pediatric patients in a supportive and cutting-edge environment. If you are a dedicated, experienced leader looking for an exciting opportunity we encourage you to apply.
This position manages, evaluates and supervises operational functions and activities of assigned area by guiding and supporting staff and serving as liaison with other departments to facilitate quick resolution of issues to ensure excellence in a family centered care environment.
Position Duties
  • Clinical Leadership
    1. Maintains 24/7 accountability for patient care operations. Works with unit leadership and House Supervisors to support unit needs and access to leadership representation 24 hours, 7 days a week.
    2. Responsible for collaborating with colleagues to develop and implement the patient care philosophy, standards of practice, department goals, policies and procedures.
    3. Assesses necessary nursing and technical personnel are available to meet fluctuating census, acuity and budgetary goals. Implements innovative and effective recruitment, retention and onboarding strategies in collaboration with HR and other departments/disciplines to meet unit needs as well as to foster growth and staff satisfaction.
    4. Ensures continual delivery of high quality nursing care.
    5. Assures compliance of The Joint Commission and CMS standards as well as other regulatory agencies.
    6. Enforces adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measures health outcomes against standards; makes or recommends adjustments.
    7. Assumes bed-manager responsibility in collaboration with House Supervisor as scheduled.
    8. Remains current and works towards best practice in nursing management, clinical knowledge and Phoenix Children's policies and procedures. Incorporates nursing expertise by serving as a resource related to clinical aspects of areas of responsibility.
  • Develops and supervises staff through provision of timely feedback and use of appropriate Human Resource policies and tools to facilitate and ensure the ability of staff to achieve highest level of professional growth and desired performance standards.
    1. Manages all aspects of personnel administration for unit(s) of responsibility including by not limited to recruitment, interviewing, selection of professional, technical or supervisory staff.
    2. Implement strategies to foster staff's high engagement, maintain low staff turnover, and support high level of staff satisfaction.
    3. Assists staff with goal setting; implements continual performance development.
    4. Evaluates staffing patterns/needs; match staff competency with patient acuity.
    5. Works collaboratively with Clinical Supervisors to identify staff performance issues/needs, provides feedback and support to address staff issues requiring immediate intervention, and identifies educational needs to ensure maintenance of established performance, competency, and quality standards.
    6. Monitors/reviews safety reports and collaborates with Clinical Supervisors for trends; develops and implements strategies to address drifts in practice.
    7. Assesses customer and patient satisfaction; develop strategies to address satisfaction issues.
    8.Collaborates with unit-based Clinical Education Specialist for orientation and ongoing professional development of all staff.
    9. Participates both proactively and retroactively in assessing and reviews quality of care by utilizing modalities such as rounding, data collection through dashboards, etc. and participating in event reviews, as appropriate.
  • Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
    Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
    1. Provides timely review and feedback to management team for fiscal responsibilities of designated areas reflecting optimal utilization of all resources.
    2. Works in collaboration with other leaders and departments to develop, secure approval for, and monitor revenue, expenses and capital budget for areas of responsibility.
    3. Reviews financial data monthly and recommends/implements strategies to ensure compliance with approved budgets.
    4. Conducts ongoing evaluation of productivity.
  • Provides strategic management for department.
    Provides strategic management for department.
    1. Establishes and oversees unit-based goals in conjunction with division and organizational goals/priorities.
    2. Supports the growth of Phoenix Children's; participates in the development and implementation of programs, as applicable.
    3. Oversees all aspects of care delivery, both direct and indirect, for areas of responsibility.
    4. Facilitates, attends and participates, as appropriate, in medical staff, hospital and patient care area committees.
    5. Facilitates a structure of shared governance; support a just culture.
    6. Supports unit based and system wide research and quality improvement initiatives.
    7. Influences the practice of nursing through participation/professional organizations.
  • Works closely and in conjunction with other disciplines and specialty areas to ensure effective and coordinated delivery of high quality care.
  • Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
  • Offering the most comprehensive care across ages, communities and specialties
  • Investing in innovative research, including emerging treatments, tools and technologies
  • Advancing education and training to shape the next generation of clinical leaders
  • Advocating for the health and well-being of children and families
Values
  • We place children and families at the center of all we do
  • We deliver exceptional care, every day and in every way
  • We collaborate with colleagues, partners and communities to amplify our impact
  • We set the standards of pediatric healthcare today, and innovate for the future
  • We are accountable for making the highest quality care accessible and affordable
Phoenix Children's Hospital logo

About Phoenix Children's Hospital

Sourced by ZipRecruiter

Phoenix Children's Hospital, located in Phoenix, AZ, is a prominent establishment within the healthcare industry. Known for its commitment to pediatric healthcare, the hospital provides a vast range of services catering to the unique health needs of children. Originally founded in 1983, Phoenix Children's Hospital prides itself on being one of the largest and most respected children's hospitals in the country. Guided by its mission–"to provide hope, healing and the best healthcare for children and their families"–the hospital holds strong on its core values of family-centered care, excellence in clinical care, innovation, and stewardship.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

1983

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