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Emergency Communications Officer Trainee Jobs (NOW HIRING)

City of Black Hawk

Communication Officer I

Black Hawk, CO · On-site

$70K - $99K/yr

As a Communications Officer, the employee is responsible for the operation of the emergency communications console, including the receipt of calls and proper dispatch of appropriate equipment and ...

City of Novato

Police Officer Trainee

Novato, CA · On-site

$78K - $95K/yr

As a police department employee and city emergency worker, trainees may be utilized as needed ... Communicate with, organize and work cooperatively with diverse communities. Handle conflicting ...

Stafford County

Communications Officer

Stafford, VA · On-site

$54K - $94K/yr

Communications Officer Communications Officer $24.59/hour or $51,154.90/year (no prior experience ... Under general supervision, receives and prioritizes non-emergency and E911 calls from the public ...

City of Novato, CA

Police Officer Trainee

Novato, CA · On-site

$78K - $95K/yr

Training and evaluation on emergency vehicle operation, including defensive driving, maneuvering ... Communicate with, organize and work cooperatively with diverse communities. * Handle conflicting ...

City of San Ramon

Police Officer Trainee

San Ramon, CA

$55/hr

... communication skills, and an unwavering commitment to service excellence. Successful candidates are ... Techniques for dealing with people of all socio-economic levels under hostile emergency situations.

City of San Ramon, CA

Police Officer Trainee

San Ramon, CA · On-site

$55/hr

... communication skills, and an unwavering commitment to service excellence. Successful candidates are ... Techniques for dealing with people of all socio-economic levels under hostile emergency situations.

Hall County

Communications Officer I

Gainesville, GA · On-site

$18.89 - $19.51/hr

T Certified Communications Officer Hall County 911 wants you to join our team! Hall County is the ... Under direct supervision, answers 911 emergency and non-emergency calls from citizens of Hall ...

Swarthmore College

Communications Officer

Swarthmore, PA · On-site

Communications Officer Job no: 495962 Work type: Full Time Location: Swarthmore Categories: Staff ... Receives both non-emergency and emergency requests (including 911 calls) for police/fire protection ...

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Emergency Communications Officer Trainee information

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$34.5K

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$141K

How much do emergency communications officer trainee jobs pay per year?

As of Sep 12, 2026, the average yearly pay for emergency communications officer trainee in the United States is $74,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is an emergency communications officer trainee?

Emergency Communications Officer Trainees are individuals who are in training to become emergency dispatchers or 911 operators. They learn how to answer emergency and non-emergency calls, gather critical information, and dispatch the appropriate emergency services such as police, fire, or medical teams. Trainees undergo extensive classroom and hands-on training to develop skills in communication, multitasking, and the use of specialized dispatch technology. Their role is essential in ensuring that emergency responses are timely and effective, often serving as the first point of contact for people in distress.

What skills and qualifications are needed to thrive as an emergency communications officer trainee?

To thrive as an Emergency Communications Officer Trainee, you need strong multitasking abilities, accurate data entry skills, and a high school diploma or equivalent, with some agencies requiring additional specialized training. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency protocols is essential. Exceptional listening skills, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this position. These competencies are vital for ensuring effective, timely responses to emergencies and maintaining public safety.

What are common challenges faced by emergency communications officer trainees during their initial training period?

Emergency Communications Officer Trainees often face challenges such as mastering the use of multiple, complex communication systems under pressure and learning to quickly prioritize incoming calls during high-stress situations. Adapting to shift work and maintaining composure while handling emotionally charged emergencies are also common hurdles. However, trainees receive extensive support from experienced team members and supervisors, and most agencies provide structured mentorship and ongoing feedback to help new hires succeed.

What cities are hiring for Emergency Communications Officer Trainee jobs?

Cities with the most Emergency Communications Officer Trainee job openings:

What states have the most Emergency Communications Officer Trainee jobs?

States with the most job openings for Emergency Communications Officer Trainee jobs include:

What are popular job titles related to Emergency Communications Officer Trainee jobs?

For Emergency Communications Officer Trainee jobs, the most frequently searched job titles are:

Emergency Communications Officer - 911 Dispatcher

Hoover, AL • On-site

City of Hoover
501 - 1,000 employees
Learn more about City of Hooverexternal

$26.02 - $40.37/hr

Full-time

Re-posted 26 days ago

Job description

Overview
Starting Salary: $26.02
Qualifications
  • High School Diploma or GED
  • One (1) year or more of full-time experience in customer service, administrative, clerical, IT, public safety, or related field
  • Ability to operate a computer and navigate various computer programs and/or systems
  • Ability to successfully pass keyboarding and job simulation test
  • Must successfully obtain APCO Public Safety Telecommunicator 1 (PST 1), APCO Emergency Medical Dispatch (EMD), and American Heart Association BLS CPR certification before completion of training
  • Valid driver's license and ability to obtain/maintain City of Hoover Driver's Permit
  • Ability to pass a thorough background check process and pre-employment screening
  • Ability to work varied shifts including nights, weekends and/or holidays

Preferred Qualifications:
  • Experience as a dispatcher, telecommunicator, or similar role with a public safety or emergency medical agency
  • Associate's degree or higher in Emergency Management, Criminal Justice, Public Administration, Business Administration or related field
  • Ability to read, write, and converse in Spanish.

Responsibilities
  • Answer emergency and non-emergency calls, gather necessary details, verify caller location and phone number, and ensure all calls are routed appropriately.
  • Dispatch police, fire, and EMS units following established procedures.
  • Maintain consistent radio communication with field units, providing updates and monitoring their status throughout the incident.
  • Track and document all unit activity in the CAD system. Handle TDD/TTY/RTT calls for the hearing-impaired community, ensuring accurate and efficient communication.
  • Operate the multi-line phone system, CAD, mapping systems, and other necessary equipment.
  • Perform daily checks of all systems and report any malfunctions or issues to the supervisor immediately.
  • Accurately enter call information, dispatch details, and responder activity into the CAD system.
  • Keep detailed logs of all radio traffic and updates throughout each shift.
  • Complete and submit required forms and reports.
  • Assist other departments or agencies as needed and handle additional administrative duties as assigned.
  • Maintain effective communication with supervisors, co-workers, and outside agencies.
  • Provide excellent customer service to the public in all interactions, maintaining a professional demeanor even in high-pressure situations.
  • Performs other related duties as directed.

Supplemental Information
This is a safety-sensitive position responsible for receiving and processing emergency and non-emergency calls for police, fire, and medical assistance. The Emergency Communications Officer (ECO) operates communications equipment to relay critical information to appropriate public safety agencies while maintaining professionalism and accuracy in high-stress situations. The ECO is also responsible for monitoring and managing radio traffic, keeping accurate records in the computer-aided dispatch (CAD) system, and ensuring the smooth coordination of emergency responses.

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