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Emergency Call Operator Jobs in Florida (NOW HIRING)

Oasis IAM

Tractor Operator

Ocala, FL · On-site

$17 - $18/hr

Adapt to multiple shifts, including nights, weekends, holidays, overtime, and emergency call-backs ... Documented experience operating large mowing equipment, including boom mowers and cutters, either ...

Life Care Services

Security Officer - PRN

Clearwater, FL · On-site

$15/hr

Responds to the emergency response system following standard operating procedure. Door unlocks log, e-call log, doctor run sheets. * Responsible for maintaining timely, accurate reports and logs ...

GovernmentJobs.com

Paramedic

Tallahassee, FL · On-site

Assists in maintaining ambulance in efficient operating condition. Cleans the ambulance after each emergency call. Conducts medical inventory and inspection of supplies. Restocks the emergency ...

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All JobsEmergency Call Operator JobsEmergency Call Operator Jobs in Florida

Emergency Call Operator information

See Florida salary details

$10

$16

$17

How much do emergency call operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for emergency call operator in Florida is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $17.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an emergency call operator?

To thrive as an Emergency Call Operator, you need strong communication skills, quick decision-making abilities, and often a high school diploma or equivalent as a basic qualification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and sometimes certifications like CPR are typically required. Excellent listening skills, emotional resilience, and the ability to remain calm under pressure make candidates stand out in this high-stress role. These skills are crucial for accurately gathering information, prioritizing emergencies, and efficiently coordinating first responders to ensure public safety.

How to get into emergency call handling?

To become an emergency call operator, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to remain calm under pressure. Training is usually provided on the job, and some agencies may require certification in emergency medical dispatch or similar areas.

What are some of the unique challenges faced by emergency call operators during high-pressure situations?

Emergency Call Operators often encounter high-stress scenarios, such as handling multiple calls during large-scale emergencies or communicating with distressed callers who may be panicked or unable to provide clear information. The role requires quick decision-making, emotional resilience, and the ability to remain composed under pressure. Operators must efficiently gather critical details, dispatch appropriate resources, and sometimes provide life-saving instructions over the phone. While challenging, these situations are also highly rewarding, as operators play a crucial role in public safety and emergency response.

What is an emergency call operator?

Emergency Call Operators, also known as emergency dispatchers or 911 operators, are professionals who answer emergency phone calls and coordinate the appropriate response services. Their primary responsibility is to quickly and accurately gather information from callers in distress, determine the nature and location of the emergency, and dispatch police, fire, or medical personnel as needed. They must remain calm under pressure, provide instructions to callers, and document all details for emergency responders. This role is critical in ensuring that help arrives as quickly and efficiently as possible.

Is it worth it to become an emergency call operator?

Emergency call operators play a critical role in public safety by answering emergency calls, providing assistance, and dispatching services. The job often requires strong communication skills, the ability to remain calm under pressure, and may involve shift work, including nights and weekends. While it can be a rewarding career helping others, it also involves high stress and emotional demands, which should be considered when evaluating its worth.

What is the difference between Emergency Call Operator vs 911 Dispatcher?

AspectEmergency Call Operator911 Dispatcher
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, emergency response centersCall centers, emergency response centers
Industry UsagePublic safety, emergency servicesPublic safety, emergency services
Primary RoleAnswer emergency calls, gather informationDispatch emergency services based on calls

Emergency Call Operators answer incoming emergency calls and gather critical information, while 911 Dispatchers assign emergency responders based on that information. Both roles require strong communication skills and work in similar environments, but Dispatchers have additional responsibilities in coordinating response efforts.

What are popular job titles related to Emergency Call Operator jobs in Florida? For Emergency Call Operator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Emergency Call Operator jobs in Florida look for? The top searched job categories for Emergency Call Operator jobs in Florida are:
Emergency Call Operator jobs near you
Infographic showing various Emergency Call Operator job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,344 per year, or $16 per hour.

Plant Operator I

City of Brooksville, FL

Brooksville, FL

$21.54 - $32.31/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

STARTING PAY: $21.54 - $32.31 (commensurate with experience and licensure)

BENEFITS OF WORKING FOR THE CITY OF BROOKSVILLE:

20 days of PTO for the first year (unutilized hours roll over) and accrual increases with years of service

12 paid holidays and 2 floating holidays

Flexible scheduling for participating departments

Florida Retirement System Pension and Investment Plan

Employer paid health coverage

Tuition reimbursement up to $5,250 a year!

JOB SUMMARY/OVERVIEW OF THE POSITION: This is a highly technical position responsible, depending on certification, for the operation, maintenance, repair, and regulatory compliance of drinking-water and wastewater treatment facilities. The incumbent performs daily operational tasks, ensures compliance with federal, state, and local regulations, and maintains assigned facilities and equipment. Work may include emergency call-outs, nights, weekends, and/or holidays. The position requires consistent attendance, safe work practices, and the ability to work independently. This position is designated as essential personnel and will be required to work during emergency operations, including severe weather events and natural disasters. Employees must participate in emergency preparedness and response activities, and complete required NIMS (National Incident Management System) training as directed. May report to Plant Operator II.

ESSENTIAL JOB FUNCTIONS:

  • Operation, maintenance, repair and reporting of treatment plants and pumping facilities to maintain compliance with regulatory requirements.
  • Logging instrument readings, scheduling analyses and taking laboratory samples as required by regulations.
  • Lubricating, adjusting and maintaining pumps, mixers, aerators, measuring equipment and other electro-mechanical equipment used at assigned facilities.
  • Handle public inquiries and service requests as assigned.
  • Perform all preventative maintenance requirements to assigned equipment.
  • Distribute and replenish process chemicals.
  • Performs operational laboratory tests as required by supervisor.
  • Work safely, diligently and responsibly at completing assigned duties.
  • May be assigned to train or assist with supervision of other employees.
  • Performs other duties not specifically enumerated within the job functions listed above as may be required at the discretion of the City.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Working knowledge and application of regulations and changes to regulations as they pertain to assigned facilities.
  • Working knowledge of regulations pertaining to hazardous chemical transportation and handling.
  • Working knowledge of the operation and maintenance of electrical-mechanical equipment commonly used in Wastewater/water treatment and pumping facilities. Working knowledge of proper safety practices.
  • Working knowledge of chemical and biological processes used in Wastewater/Water treatment facilities.
  • Working knowledge in the operation of hand tools, power tools, light vehicles, standard transmission vehicles, tractors and dump trucks.
  • Ability to work for extended periods of time in confined areas and in all weather conditions.
  • Ability to climb ladders, stairs and work on above-ground platforms.
  • Ability to work alone.
  • Ability to distinguish colors.
  • Ability to verbally communicate clearly.
  • Ability to read, comprehend, implement, and complete written and/or oral directions in English.
  • Ability to write legibly.
  • Ability to interact effectively with co-workers to carry out job requirements.
  • Ability to add, subtract, divide and multiply numbers.
  • Ability to perform assigned duties timely and effectively while working carefully and complying with safety rules.
  • Ability to follow directions and complete assignments accurately and on time.
  • Ability to project a good public image and maintain effective customer relations. Interact courteously with the public, officials, supervisors and co-workers.
  • Willingness and ability to exercise sound judgement and perform at a high level of efficiency and productivity.
  • Actively support the Department and the City goals, programs, and objectives.
  • Ability to work independently and confidentially without close supervision.
  • Ability to maintain acceptable attendance record.
  • Willingness and ability to comply with the City’s regulations and procedures.

MINIMUM REQUIREMENTS LISTED AS FOLLOWS:

PHYSICAL SKILLS: Use of both hands. 20/40 vision (in at least one eye), and be able to hear, understand and verbally communicate in English at normal conversational levels in a typical governmental office (corrective devices acceptable).

EDUCATION, TRAINING AND EXPERIENCE: Associate degree from a college acceptable to the City or completion of specialized water and wastewater training programs. 1–2 years of experience in water or wastewater plant operations. Specific experience with installation, operation, and repair of electrical and mechanical equipment is preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Florida DEP Class C Wastewater or Drinking Water Operator Certification is required. Valid Class E driver’s license, required. CDL – Class B with tanker endorsement, preferred.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: City of Brooksville is a drug-free workplace in accordance with Federal and Florida law.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, City of Brooksville provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

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