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Emergency Call Operator Jobs in Florida (NOW HIRING)

Larkin Community Hospital

Switchboard Operator - PD

Miami, FL · On-site

$14.25 - $18.25/hr

Additionally, the role involves monitoring multiple lines, handling emergency calls, and maintaining accurate call logs. Ultimately, the Switchboard Operator contributes to the overall operational ...

City of Clermont

Lead Operator

Clermont, FL

$57K - $73K/yr

Assists in the training of operator trainees and new certified operators. Works with the Operations ... Maintains home telephone and may be placed on emergency call outs. May be required to work rotating ...

City of Brooksville, FL

Plant Operator I

Brooksville, FL · On-site

$21.54 - $32.31/hr

Work may include emergency call-outs, nights, weekends, and/or holidays. The position requires ... May report to Plant Operator II. ESSENTIAL JOB FUNCTIONS: * Operation, maintenance, repair and ...

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Emergency Call Operator information

See Florida salary details

$10

$16

$17

How much do emergency call operator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for emergency call operator in Florida is $16.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $17.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Emergency Call Operator, and why are they important?

To thrive as an Emergency Call Operator, you need strong communication skills, quick decision-making abilities, and often a high school diploma or equivalent as a basic qualification. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and sometimes certifications like CPR are typically required. Excellent listening skills, emotional resilience, and the ability to remain calm under pressure make candidates stand out in this high-stress role. These skills are crucial for accurately gathering information, prioritizing emergencies, and efficiently coordinating first responders to ensure public safety.

What does an emergency operator do?

An emergency call operator answers emergency calls from the public, gathers essential information about the situation, and dispatches appropriate emergency services such as police, fire, or medical teams. They must remain calm, communicate clearly, and often use computer-aided dispatch systems to coordinate responses efficiently.

What are some of the unique challenges faced by Emergency Call Operators during high-pressure situations?

Emergency Call Operators often encounter high-stress scenarios, such as handling multiple calls during large-scale emergencies or communicating with distressed callers who may be panicked or unable to provide clear information. The role requires quick decision-making, emotional resilience, and the ability to remain composed under pressure. Operators must efficiently gather critical details, dispatch appropriate resources, and sometimes provide life-saving instructions over the phone. While challenging, these situations are also highly rewarding, as operators play a crucial role in public safety and emergency response.

How long does it take to become an EMD?

Becoming an Emergency Medical Dispatcher (EMD) typically requires completing a training program that lasts from a few weeks to several months, depending on the agency and state requirements. The process includes classroom instruction, practical exercises, and certification exams such as the National Emergency Medical Dispatcher (NEMD) certification. Ongoing training and experience are also important for career advancement in this role.

What are Emergency Call Operators?

Emergency Call Operators, also known as emergency dispatchers or 911 operators, are professionals who answer emergency phone calls and coordinate the appropriate response services. Their primary responsibility is to quickly and accurately gather information from callers in distress, determine the nature and location of the emergency, and dispatch police, fire, or medical personnel as needed. They must remain calm under pressure, provide instructions to callers, and document all details for emergency responders. This role is critical in ensuring that help arrives as quickly and efficiently as possible.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, which can be competitive. Candidates should have strong communication skills, the ability to handle stressful situations, and often need to complete certification or training courses before employment.

What is the difference between Emergency Call Operator vs 911 Dispatcher?

AspectEmergency Call Operator911 Dispatcher
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, emergency response centersCall centers, emergency response centers
Industry UsagePublic safety, emergency servicesPublic safety, emergency services
Primary RoleAnswer emergency calls, gather informationDispatch emergency services based on calls

Emergency Call Operators answer incoming emergency calls and gather critical information, while 911 Dispatchers assign emergency responders based on that information. Both roles require strong communication skills and work in similar environments, but Dispatchers have additional responsibilities in coordinating response efforts.

Which emergency job pays the most?

Emergency call operators typically earn lower to mid-range salaries compared to other emergency services roles. Higher-paying emergency jobs include paramedics, emergency physicians, and fire chiefs, with salaries increasing based on experience, certifications, and responsibility levels.
What are popular job titles related to Emergency Call Operator jobs in Florida? For Emergency Call Operator jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Emergency Call Operator jobs in Florida look for? The top searched job categories for Emergency Call Operator jobs in Florida are:
Emergency Call Operator jobs near you
Switchboard Operator - PD

Switchboard Operator - PD

Larkin Community Hospital

Miami, FL • On-site

$14.25 - $18.25/hr

Other

Posted 21 days ago

Job description

About the Role:

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently routed to the appropriate departments or individuals, facilitating smooth and effective communication. The operator serves as the first point of contact for callers, providing courteous and professional assistance while maintaining a calm and organized demeanor. Additionally, the role involves monitoring multiple lines, handling emergency calls, and maintaining accurate call logs. Ultimately, the Switchboard Operator contributes to the overall operational efficiency and positive image of the organization by delivering exceptional communication support.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service or telephone operator role.
  • Basic knowledge of telephone systems and call routing procedures.
  • Strong verbal communication skills and a professional telephone manner.
  • Ability to multitask and manage multiple phone lines simultaneously.

Preferred Qualifications:

  • Experience with computerized switchboard or VoIP systems.
  • Familiarity with office software such as Microsoft Office Suite.
  • Previous experience in a corporate or healthcare environment.
  • Certification in customer service or communication skills training.
  • Bilingual abilities to assist a diverse caller base.

Responsibilities:

  • Answer and route incoming calls promptly and accurately to the appropriate personnel or departments.
  • Provide information to callers regarding the organization’s services, policies, and procedures as needed.
  • Maintain detailed records of calls, messages, and other relevant information for reference and follow-up.
  • Operate and monitor multi-line telephone systems, ensuring all lines are functioning properly.
  • Assist with emergency call handling and escalate urgent matters to the appropriate authorities or management.
  • Coordinate with other administrative staff to support communication needs and office operations.
  • Maintain confidentiality and professionalism in all communications and interactions.

Skills:

The Switchboard Operator utilizes strong verbal communication skills daily to interact clearly and professionally with callers, ensuring their needs are understood and addressed. Multitasking abilities are essential for managing several phone lines and handling simultaneous calls without compromising service quality. Technical skills are applied in operating switchboard equipment and troubleshooting minor issues to maintain uninterrupted communication flow. Organizational skills help in accurately logging calls and messages, which supports efficient follow-up and record-keeping. Additionally, interpersonal skills foster a welcoming and helpful environment, enhancing the caller’s experience and reflecting positively on the organization.

Larkin Community Hospital logo

About Larkin Community Hospital

Sourced by ZipRecruiter

At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

South Miami, FL, US

Year founded

1969

Social media

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