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Emergency Call Center Remote Jobs in Raleigh, NC

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Cary, NC · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Raleigh, NC · Remote

$18/hr

Remote (Work From Home) Job Type: Full-Time, Seasonal Contract Duration: Approximately 5 Months ... Contact center or call center experience. * Healthcare, Pharmacy Benefit Management (PBM), or ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

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All JobsEmergency Call Center JobsEmergency Call Center Remote JobsEmergency Call Center Remote Jobs in Raleigh, NC

Emergency Call Center Remote information

See Raleigh, NC salary details

$10

$17

$24

How much do emergency call center remote jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for emergency call center remote in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is an emergency call center remote?

An Emergency Call Center Remote job involves handling emergency calls from individuals who need immediate assistance, such as police, fire, or medical help, while working from a remote location outside of a traditional call center. These professionals are responsible for quickly assessing the situation, dispatching the appropriate emergency services, and providing support and instructions to callers until help arrives. Remote emergency call center workers must have strong communication skills, the ability to remain calm under pressure, and access to reliable technology and a secure internet connection. This role is critical in ensuring timely responses to emergencies and maintaining public safety, even when performed remotely.

What are the key skills and qualifications needed to thrive as an emergency call center remote operator?

To thrive as an Emergency Call Center Remote operator, you need excellent communication skills, quick decision-making abilities, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and sometimes CPR certification is important. Strong emotional resilience, attention to detail, and the ability to remain calm under pressure are critical soft skills. These competencies ensure accurate information gathering, prompt emergency response, and effective support for both callers and emergency personnel.

What are some common challenges faced by remote emergency call center operators, and how can they be managed?

Remote emergency call center operators often face challenges such as managing high-stress situations, staying focused without on-site supervision, and maintaining clear communication with both callers and team members. To address these challenges, operators benefit from robust training, reliable technology, and strong support systems like regular check-ins with supervisors and virtual team meetings. It's also important to have a quiet, distraction-free workspace and access to mental health resources to help manage stress. Effective time management and self-care routines can greatly enhance performance and job satisfaction in this demanding role.

What is the difference between Emergency Call Center Remote vs Customer Service Representative?

AspectEmergency Call Center RemoteCustomer Service Representative
Required credentialsHigh school diploma, emergency response training, CPR certification (optional)High school diploma or equivalent, customer service skills
Work environmentRemote, emergency response centers, high-pressure situationsRemote or in-office, general customer support
Employer & industryEmergency services, healthcare, government agenciesRetail, telecom, finance, various industries
Search & comparison intentFocus on emergency response, urgent situationsFocus on customer support, service quality

Emergency Call Center Remote agents handle urgent, life-saving calls in high-pressure environments, often requiring emergency response training. Customer Service Representatives provide general support for non-urgent customer inquiries. While both roles may be remote and require communication skills, Emergency Call Center Remote positions demand specialized training and focus on emergency situations, unlike the broader scope of customer service roles.

What are popular job titles related to Emergency Call Center Remote jobs in Raleigh, NC?

For Emergency Call Center Remote jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Emergency Call Center Remote jobs in Raleigh, NC look for?

The top searched job categories for Emergency Call Center Remote jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Emergency Call Center Remote jobs?

Cities near Raleigh, NC with the most Emergency Call Center Remote job openings:

Emergency Call Center Remote jobs near you
Infographic showing various Emergency Call Center Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Inside Sales Insurance Specialist

AMBA

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Inside Sales Insurance Specialist (W2, Remote)
Full-Time | Monday through Friday
Compensation: Hourly base plus performance bonuses
License: Life and Health preferred
 
Important Role Overview
This is a high-volume outbound calling role in a structured inside sales environment. Successful candidates are comfortable spending the majority of their workday actively dialing, following up, and converting member conversations into enrollments.
 
While leads are provided, this is not an inbound or appointment-setting role. Consistent outbound activity is the primary driver of success in this position.
 
About AMBA
AMBA partners with public employee, alumni, and professional occupation associations nationwide to deliver Life and Supplemental Health insurance benefits to their members. We work with some of the most significant retired public employee associations in the country, supporting millions of members across all 50 states.
 
As an Inside Sales Insurance Specialist, you will engage existing members and policyholders to educate them on benefit options and enroll them in coverage that meets their needs.
 
What You Will Do
  • Make 150 or more outbound calls per day using company-provided lead lists
  • Spend the majority of your workday actively dialing, speaking with members, and following up
  • Deliver scripted and consultative sales presentations over the phone
  • Educate members on supplemental Life and Health insurance products and complete enrollments
  • Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility
  • Accurately document all activity in Salesforce and manage a personal sales pipeline
  • Meet daily activity expectations and monthly performance goals
  • Provide a professional, compliant, and member-focused experience on every call
Work Environment
This role operates in a structured, metrics-driven call center environment with clear daily expectations for outbound call volume, talk time, conversions, and documentation accuracy. Success requires consistency, resilience, and comfort with repetition.
 
This Role Is a Strong Fit If You
  • Have experience in a high-volume outbound sales or call center role
  • Are comfortable making frequent outbound calls throughout the day
  • Understand that leads support the work, but dialing drives results
  • Are motivated by structure, accountability, and measurable goals
  • Can handle phone-based rejection while maintaining professionalism
  • Are seeking a stable W2 role with performance-based earning potential
This Role May Not Be a Fit If You
  • Prefer inbound-only or appointment-based sales roles
  • Are uncomfortable with frequent dialing or high daily call expectations
  • Need a highly flexible or unstructured workday
  • Are looking for an account management or relationship-only role
What You Bring
  • Active Life and Health insurance license preferred. Candidates without an active license must be willing and able to obtain licensure within a defined onboarding timeframe.
  • Two or more years of insurance sales or high-volume call center experience preferred
  • Strong communication, listening, and objection-handling skills
  • Comfort working in a fast-paced, goal-driven environment
  • Technical proficiency with CRM tools. Salesforce experience is a plus
  • Reliability, resilience, and a consistent work ethic
Compensation and Benefits
  • Hourly base pay plus monthly performance bonuses
  • Typical first-year earnings range from $50,000 to $60,000
  • Top performers earn $100,000 or more
  • Comprehensive benefits package including medical, dental, vision, life, and long-term disability coverage
  • 401(k) with company match
  • Paid time off and paid holidays
  • Career development, coaching, and internal advancement opportunities
Apply Today
If you are licensed, comfortable with high-volume outbound calling, and ready to build a stable inside sales career with strong earning potential, we invite you to apply today. 
AMBA is proud to be an Equal Opportunity Employer.