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Emergency Call Center Remote Jobs in Raleigh, NC

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

AMBA

Inside Sales Insurance Specialist

Raleigh, NC · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All JobsEmergency Call Center JobsEmergency Call Center Remote JobsEmergency Call Center Remote Jobs in Raleigh, NC

Emergency Call Center Remote information

See Raleigh, NC salary details

$10

$17

$24

How much do emergency call center remote jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for emergency call center remote in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is an emergency call center remote?

An Emergency Call Center Remote job involves handling emergency calls from individuals who need immediate assistance, such as police, fire, or medical help, while working from a remote location outside of a traditional call center. These professionals are responsible for quickly assessing the situation, dispatching the appropriate emergency services, and providing support and instructions to callers until help arrives. Remote emergency call center workers must have strong communication skills, the ability to remain calm under pressure, and access to reliable technology and a secure internet connection. This role is critical in ensuring timely responses to emergencies and maintaining public safety, even when performed remotely.

What are the key skills and qualifications needed to thrive as an emergency call center remote operator?

To thrive as an Emergency Call Center Remote operator, you need excellent communication skills, quick decision-making abilities, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, multi-line phone systems, and sometimes CPR certification is important. Strong emotional resilience, attention to detail, and the ability to remain calm under pressure are critical soft skills. These competencies ensure accurate information gathering, prompt emergency response, and effective support for both callers and emergency personnel.

What are some common challenges faced by remote emergency call center operators, and how can they be managed?

Remote emergency call center operators often face challenges such as managing high-stress situations, staying focused without on-site supervision, and maintaining clear communication with both callers and team members. To address these challenges, operators benefit from robust training, reliable technology, and strong support systems like regular check-ins with supervisors and virtual team meetings. It's also important to have a quiet, distraction-free workspace and access to mental health resources to help manage stress. Effective time management and self-care routines can greatly enhance performance and job satisfaction in this demanding role.

What is the difference between Emergency Call Center Remote vs Customer Service Representative?

AspectEmergency Call Center RemoteCustomer Service Representative
Required credentialsHigh school diploma, emergency response training, CPR certification (optional)High school diploma or equivalent, customer service skills
Work environmentRemote, emergency response centers, high-pressure situationsRemote or in-office, general customer support
Employer & industryEmergency services, healthcare, government agenciesRetail, telecom, finance, various industries
Search & comparison intentFocus on emergency response, urgent situationsFocus on customer support, service quality

Emergency Call Center Remote agents handle urgent, life-saving calls in high-pressure environments, often requiring emergency response training. Customer Service Representatives provide general support for non-urgent customer inquiries. While both roles may be remote and require communication skills, Emergency Call Center Remote positions demand specialized training and focus on emergency situations, unlike the broader scope of customer service roles.

What are popular job titles related to Emergency Call Center Remote jobs in Raleigh, NC?

For Emergency Call Center Remote jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Emergency Call Center Remote jobs in Raleigh, NC look for?

The top searched job categories for Emergency Call Center Remote jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Emergency Call Center Remote jobs?

Cities near Raleigh, NC with the most Emergency Call Center Remote job openings:

Emergency Call Center Remote jobs near you
Infographic showing various Emergency Call Center Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Remote Customer Service Agents

Get 2 Travel Llc

Knightdale, NC • Remote

$10 - $14/hr

Contractor

Re-posted 10 days ago

Job description

Looking for experienced travel agents and reliable customer service agents that can work from home. Must have own computer, internet and landline phone. Must pass background check and training. Training provided.

Bilingual a plus

Company Description

Servicing Travel Industry and providing remote call center for many Fortune 500 companies.

Get 2 Travel logo

About Get 2 Travel

Sourced by ZipRecruiter

We are people who are well versed in the fun and rigors of traveling. Our Travel Agency came together to help other people plan and book their dream vacations. We have over 40 years of travel planning between us. Whether you're looking for a Cruise, Plane tickets, Accommodations, or the Whole package, We have you covered. Simply tell one of our specialists where you want to go, and we'll help you figure out the rest. We work directly with other companies to get the best deals.While working with us, We want you to be completely happy with the experience. If you have questions about us, Our Services, get in touch. We hope you continue to book with us for many years to come.

Industry

Travel arrangement services

Company size

11 - 50 Employees

Headquarters location

Knightdale, NC, US

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