Waialae Country Club is a private membership club, which provides its members with a championship golf course, dining services, health/recreational facilities and is the host of the PGA Tour's Sony Championship Hawaii. Waialae Country Club is recognized as a Platinum Club of America, Honorable Mention Platinum Club of the World and is designated as a Distinguished Club with ELITE status by BoardRoom Magazine.
Position: Director of Racquet Sports
Status: Full-Time (40+ hours per week)
Department: Racquet Sports
Reports to: General Manager/COO
Applications will be accepted through Friday, August 21, 2026.
Application Link: https://www.hrsymphony.com/hrs/apply/17950/J8GN
We are looking for an experienced Director of Racquet Sports to oversee all aspects of our racquet sports operations. This position will be responsible for creating exceptional member experiences, delivering a premier racquet sports event program and leading a team of high-level racquet sports staff.
Responsibilities:
- Serves as a visible, accessible leader of the racquet sports operation, fostering a positive, cohesive, and high-performing team environment.
- Selects, trains, retains and develops a high-level tennis and pickleball staff.
- Schedules tennis and pickleball staff to meet membership needs and demands. Ensures the Racquet Sports desk is staffed to provide excellent service to members and their guests.
- Schedules clinics to maximize participation and service to the greatest number of members.
- Oversees scheduling of court time to provide appropriate balance of clinics, open courts and private instruction to maximize participation and enjoyment of all members.
- Works with the Controller and General Manager/COO in preparation of the annual racquet sports department budget.
- Implements and manages the annual racquet sports budget within approved guidelines.
- Prepares recommended lesson and clinic fee structure for review and approval by the General Manager/COO.
- Closely monitors the collection of fees such as clinic fees, lesson fees, court fees, guest fees, and team fees.
- Develops and delivers a premier tennis and pickleball event program, including championships, member-guest tournaments, and social events for juniors and adults.
- Serves as the emcee of the member tennis and pickleball events.
- Writes a monthly racquet sports article for the Club newsletter.
- Develops a monthly and annual calendar of activities, programs, and events for members.
- Periodically reviews and benchmarks programs against those at other Clubs both locally and nationally, to maintain the highest continuing level of quality for Club members.
- Operates outstanding instructional programs for women, men, and junior players.
- Develops and offers programs during weekday evenings, after school, on weekends, and during daytime hours.
- Develops and offers programs during the summer school vacation and during other school vacation weeks.
- Directs and coordinates the formation of all Club racquet sports events. Serves as the creative leader of the department to offer exciting year-round programs and offerings.
- Ensures the preparation of the facility and courts for all league matches and practices.
- Coordinates team clinics and team practice sessions with team captains.
- Supervises and directs all tennis/pickleball staff in planning and coordinating all instructional programs, lesson plans and new programs.
- Teaches lessons, clinics and team practice sessions for members, spouses and their children.
- Oversees the implementation of a broad Junior Development Program that is responsive to changing member expectations.
- Ensures accurate completion of member charges and payment for all “program lessons” - (i.e., Team Coaching and special instructional programs).
- Coordinates and implements the submission of all league information.
- Publishes all roster deadline and start dates for all league play, on the Club web site and in the Club newsletter.
- Ensures the accurate billing of all member charges, guest fees, and other associated fees.
- Plans and coordinates the scheduling of courts for all member play, league practices, clinics and matches.
- Ensures that Club rules are observed by all users of the tennis/pickleball facilities and equipment.
- Reports all non-compliance to the Beachside Committee and General Manager/COO.
- Enforces the Club's Guest and Non-Member Usage Policy.
- Promotes all aspects of the program to the membership accurately and in a timely fashion.
- Issues regular updates concerning the tennis program to the General Manager/COO.
- Provides timely and relevant information and updates for the tennis/pickleball portion of the Club’s website.
- Oversees the courts to ensure a first-class playing experience for members and their guests.
- Ensures that all areas of the tennis facilities are always neat, clean, and in good repair.
- Works to ensure that all necessary personnel for the maintenance and upkeep of the courts are hired and trained.
- Ensures that the necessary equipment for the maintenance and upkeep of the facilities is on hand and properly maintained.
- Inspects, on a periodic basis, the quality of the playing surfaces, fences, windscreens, water coolers, teaching equipment and courtside amenities; and makes recommendations for improvements.
- Ensures racquet sports programs are planned, implemented, and managed in a safe manner, in accordance with Club policies, procedures, and established safety standards.
- Keeps the General Manager/COO informed on the status of the facilities and equipment for the purpose of budgeting for replacement and repair.
- Meets with other Department Heads weekly or as requested.
- Treats all members fairly, honestly, uniformly and with respect.
- Complies with all Club employee regulations and policies.
- Promotes the Club in a manner consistent with its world-class image to members and non-members, whenever possible.
- Coordinates racquet stringing service for members.
- Takes advantage of Continuing Education opportunities to maintain professional certifications, and to stay abreast of state-of-the-art teaching techniques and methodology.
- Other duties as assigned by the General Manager/COO.
Qualifications:
- Bachelor’s Degree (B.A.) and 7 years of related experience or equivalent combination of education/experience.
- Progressive racquet operations leadership or management experience. Experience at an active, upscale private country club or resort is preferred.
- Demonstrated leadership in operational change management, with the ability to successfully implement new initiatives, improve processes, adapt to changing member needs and foster employee engagement.
- Demonstrates exceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with members, guests, employees, and Club leadership.
- Proficient at utilizing Windows software. General working knowledge of Point-of-Sale systems and electronic court registration software is preferred.
- Strong racquet playing background, NTRP level 4.0 or higher.
- Must be a certified Tennis professional (RSPA Elite or Master Professional) and/or a certified Pickleball Professional (RSPA and/or PPR).
- Must be able to work a flexible schedule including nights, weekends and holidays.
Work Schedule:
This position typically works 40-45 hours per week including nights, weekends and holidays. Flexibility is required based on business needs.
Total Compensation Range:
$120,000-$145,000 (includes base salary, instruction income and performance bonus).
Benefits Include:
- Health Insurance.
- Life/Long Term Disability Insurance.
- Paid Time Off.
- 401(k) with Employer Match.
- Golfing Privileges.
- Free Parking.
- Complimentary Meals.
Applications will be accepted through Friday, August 21, 2026.
Application Link: https://www.hrsymphony.com/hrs/apply/17950/J8GN
