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Email Support Jobs in Milwaukee, WI (NOW HIRING)

bibliu

Sales Support

Racine, WI · On-site

$11/hr

Support customers in person, via phone and email * Manage and fulfil customer orders Textbook Department * Assist customers in locating and purchasing course materials. * Stock and merchandise ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. * Conduct initial client experience consultations ...

ABB

VFD Technical Support Specialist

New Berlin, WI · On-site

Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and ...

ABB

VFD Technical Support Specialist

New Berlin, WI · On-site

Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but is not limited to assisting customers and ...

Allure Salon and Spa

Front Desk Associate

Grafton, WI · On-site

$13.75 - $17.75/hr

Answer phones, texts, and emails. * Support our service providers throughout the day. * Assist with retail recommendations, guest checkouts, and daily salon operations. * Help create the elevated ...

ULINE

Customer Support Specialist

Racine, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

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Showing results 21-40

All JobsEmail Support JobsEmail Support Jobs in Milwaukee, WI

Email Support information

See Milwaukee, WI salary details

$11

$18

$25

How much do email support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for email support in Milwaukee, WI is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.14 per hour, depending on experience, location, and employer.

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What are popular job titles related to Email Support jobs in Milwaukee, WI?

For Email Support jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Email Support jobs in Milwaukee, WI look for?

The top searched job categories for Email Support jobs in Milwaukee, WI are:

Email Support jobs near you
Infographic showing various Email Support job openings in Milwaukee, WI as of August 2026, with employment types broken down into 67% Full Time, 7% Part Time, 7% Temporary, and 19% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $38,100 per year, or $18.3 per hour.

Sales Support

bibliu

Racine, WI • On-site

$11/hr

Part-time

Re-posted 5 days ago

Job description

Position Title: Sales Support
Reports to: Store Manager
Location: Gateway Technical College, 1001 Main St, Racine, Wisconsin 53403
Contract Type: Part-Time, Permanent
Working hours: 20 hours per week or less
Pay Rate: $11.00 per hour
About BibliU
BibliU is an award-winning, technology-led B2B company transforming the $65bn educational content industry. With a 90% CAGR the past 5 years, we are just getting started. We've cracked the code on Day 1 access to affordable digital course materials for students, while delivering comprehensive campus store solutions that foster human relationships, and increase our stickiness in the world of AI.
The result? Measurable impact: 10% higher student retention, 1-point GPA increases, and partnerships with 170 universities serving 600,000 students each year.
We've fundamentally changed how universities procure, distribute, and manage learning content. We partner with 4,000+ publishers, including Pearson, Oxford University Press, and Wiley to deliver content to universities, and provide rich engagement data and interactive tools like quizzes that help students actually learn.
Here's what makes our story compelling:
Founded in late 2015 as an Oxford University spin out, we've grown explosively with 90% CAGR over the last five years, including 65% in FY25, reaching $100m in annual revenue. Our Series B raised $23m led by Nesta Impact Investments (with Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises). In late 2023, we acquired Texas Book Company (now 'BibliU Campus') to become the only fully vertically integrated player in the market, driving US organic growth which now represents 90% of our business.
We're hungry for more. We're actively building our M&A pipeline as we compete head-to-head against legacy bricks-and-mortar providers to improve the faculty and student experience while boosting the financial sustainability of universities.
Our culture is collaborative, high-growth, and agile. You'll join an experienced and motivated executive team with backgrounds from Instructure (Canvas) and other successful edtech companies with exit experience. We operate as a distributed team across the UK and US, with offices in London.
Position Overview:
As a Retail Sales Support team member, you will work closely with store leadership to create an organized, customer-focused campus store environment. This position will be supporting during one of our busiest periods, with a special focus on early and steady order fulfilment. The role may involve responsibilities across customer service, textbook handling, and shipping/receiving support.
This position is ideal for individuals who enjoy fast-paced work, retail environments, and delivering great service. This role operates on a seasonal basis (6-8 weeks per semester), with a standard schedule of two days per week. Flexibility to work additional days during campus events is required.
Key Responsibilities
Customer Service
  • Engage customers on the sales floor with information, support, and a positive attitude.
  • Maintain clean, organized, and well-merchandised store displays.
  • Support customers in person, via phone and email
  • Manage and fulfil customer orders

Textbook Department
  • Assist customers in locating and purchasing course materials.
  • Stock and merchandise textbooks to ensure easy access and visual appeal.
  • Support daily upkeep and organization to meet sales and service goals.

Shipping & Receiving
  • Receive and check in incoming merchandise and supplies.
  • Organize back-stock to ensure efficient restocking of the sales floor.
  • Prepare and process outgoing shipments, customer orders, and returns.
  • Must be able to lift up to 40lb unassisted.

Qualifications
  • Retail or customer service experience preferred but not required.
  • Ability to work quickly and accurately in a busy environment.
  • Team-oriented and dependable, with good attention to detail.

Apply